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BMW of West Chester
West Chester, PA
3,115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,115 reviews
December 05, 2019
The best experience I ever had at a car dealership Scott Gately was knowledgeable about the brand and the vehicle. He was able to advise what packages worked best to get the options that were important Scott Gately was knowledgeable about the brand and the vehicle. He was able to advise what packages worked best to get the options that were important to me at the best price. He said he would give me his best deal upfront and he did. The dealership and their customer service were impressive. Anyone considering a BMW should work with him, he will change you mind about the car buying process. More
by staceyasmart
Employees Worked With
December 04, 2019
Fantastic and easy experience I highly recommend working with Scott at Otto's BMW. He was extremely responsive when I inquired about my car, and was straightforward and easy-going I highly recommend working with Scott at Otto's BMW. He was extremely responsive when I inquired about my car, and was straightforward and easy-going when I asked for details. The entire process was smooth, and I was in-and-out - no games or surprises. Great experience, and I'd 100% go to Scott for my next purchase. More
by RyanO
Employees Worked With
December 04, 2019
Easiest car purchase EVER. My wife and I both purchased cars from Ian Welch this year. Ian was professional, low pressure and gave us both incredible deals. All around a great My wife and I both purchased cars from Ian Welch this year. Ian was professional, low pressure and gave us both incredible deals. All around a great experience. More
by parmaker70
Employees Worked With
Ian Welsh
December 03, 2019
Ian Welsh was courteous and professional. He was willing to work with me until I got the best deal possible. I highly recommend anyone looking into buying a BMW in the tristate area to go see Ian before any to work with me until I got the best deal possible. I highly recommend anyone looking into buying a BMW in the tristate area to go see Ian before anyone else. More
by ericauzennejr
Employees Worked With
Ian Welsh
December 02, 2019
Great experience! I knew what I was looking for and the Ottos team made the experience great! As a previous BMW owner, I had no questions about the car. The service rec I knew what I was looking for and the Ottos team made the experience great! As a previous BMW owner, I had no questions about the car. The service received at Ottos was the determining factor...top notch! More
by dmfears
November 27, 2019
Incredible experience purchasing a car and the Ottos rep Lorenzo was polite, informative and very accommodating. Totally recommend this dealership both for sales and their service department! Lorenzo was polite, informative and very accommodating. Totally recommend this dealership both for sales and their service department! More
by PaulW
Employees Worked With
Other Employees :
Noel Montesano, Lorenzo Adiletta
November 26, 2019
Customer Satisfaction A+ Great dealership. Very accommodating and personable sales people and management. Everyone worked with me to get me the kind of car I wanted at the r Great dealership. Very accommodating and personable sales people and management. Everyone worked with me to get me the kind of car I wanted at the right price. It was then delivered in impeccable condition in a dedicated new car delivery area. This is my 3rd or 4th purchase from Otto's. Very satisfied customer. More
by larryl50
November 26, 2019
Great Experience Being a foreigner buying my first car in the US, Brian supported me thru all the paper work in a very professional and friendly way. Great knowledge a Being a foreigner buying my first car in the US, Brian supported me thru all the paper work in a very professional and friendly way. Great knowledge about the car. More
by Bruno
Employees Worked With
Brian DiPaolo
November 26, 2019
Great experience! The overall experience at the dealership was excellent. From beginning to end, the process of car/model demonstration, build, and acquisition was smoo The overall experience at the dealership was excellent. From beginning to end, the process of car/model demonstration, build, and acquisition was smooth and left us satisfied. More
by semartin
Employees Worked With
November 25, 2019
Excellent in every regard Justice Mogano was knowledgeable, helpful, low key and a pleasure. I bought my first BMW 15 years ago from Justice and was happy that he was still th Justice Mogano was knowledgeable, helpful, low key and a pleasure. I bought my first BMW 15 years ago from Justice and was happy that he was still there to sell me my 2nd one! The car is pristine, even though previously owned. It is exactly what I was looking for, and very reasonably priced. More
by bcarper1
Employees Worked With
