BMW of West Chester

Great experience with Scott This was my first time buying a car and Scott could not have made it more pleasant or any easier. He was extremely helpful, always answered my questio This was my first time buying a car and Scott could not have made it more pleasant or any easier. He was extremely helpful, always answered my questions in a timely manner, and was honest and not pushy at all.I would definitely recommend him to anyone looking for a new car. Thanks, Scott! More

Working with Ian Welsh Ian was awesome to work with. I had an idea of what I wanted but changed my mind multiple times. Ian gave suggestions and was always available by pho Ian was awesome to work with. I had an idea of what I wanted but changed my mind multiple times. Ian gave suggestions and was always available by phone or text. We had also bought my husbands car from Ian in the summer and wanted to return this time around to work with him. He’s a good guy, very honest and trustworthy. More

Great Dealership and Salesman! Just finished my purchase of a certified X3 at Otto's BMW. The salesman, Ian Welsh, was AWESOME! He was attentive, affable and expeditious. It was a Just finished my purchase of a certified X3 at Otto's BMW. The salesman, Ian Welsh, was AWESOME! He was attentive, affable and expeditious. It was a pleasure dealing with him. This was my first BMW purchase and I am looking forward to a great relationship with the dealership. More

Very pleasant experience I walked into Otto’s not knowing much about BMW’S other then my wife wanted one. Elena was assigned to assist me. She was very knowledgeable and well I walked into Otto’s not knowing much about BMW’S other then my wife wanted one. Elena was assigned to assist me. She was very knowledgeable and well informed on all aspects of the product she was selling. I peppered her with questions and she answered every one to my satisfaction without ever having to confer with anyone else. I immediately felt comfortable knowing I was in good hands with an experienced salesperson. A couple of days later my wife an i visited together. Elena was again very helpful and my wife felt confident we were in good hands. We were able to put together a deal on a certified pre-owned BMW. The people at Otto’s were all very nice. They all treated us Ike we were buying a top of the line new car. I’d also like to mention that Wilmer was very helpful in making the process a smooth one. When my wife wanted to take a test ride it was a rainy day and the car was in the middle of the showroom. No problem ! Wilmer himself assisted in moving the cars around and off we went. If your looking for a BMW I would highly recommend Otto’s. The people are the best. Michael and MaryAnn Kelly. More

BMW X3 M40I My husband & I recently purchased a 2019 X3 M40I from Ottos BMW. The experience has been excellent in working with Otto’s. We met this week with Bri My husband & I recently purchased a 2019 X3 M40I from Ottos BMW. The experience has been excellent in working with Otto’s. We met this week with Brian Menda, who was terrific to help us learn all of the technical capabilities and features of our new X3. He was extremely knowledgeable, personable, patient and passionate in providing us assistance in learning how best to utilize the features of our vehicle. Jay Miller assisted us with our sale and purchase. He also was very helpful, professional and knowledgeable in helping us choose the best vehicle to suit us (with no hassle). Overall, we are extremely pleased with our purchase and with our Otto’s experience. More

Awesome experience From the moment you open the door, the team at Otto's is welcoming and engaging! The customer service is friendly, helpful, and informative without e From the moment you open the door, the team at Otto's is welcoming and engaging! The customer service is friendly, helpful, and informative without ever seeming pushy. And to top it all off, the sales experience from beginning to end was transparent, fast, and customer-focused. Would highly recommend Scott Gately, our Genius team, and the entire dealership! More

Buying a slightly used BMW 430 I Xdrive Grand Coupe This was my first time buying a BMW, I went to many dealers within a 250 mile radius from where I live searching for the exact vehicle I wanted. J This was my first time buying a BMW, I went to many dealers within a 250 mile radius from where I live searching for the exact vehicle I wanted. Just so happens that Ottos BMW dealership had the car in stock that I was looking for and it was the closest dealership to where I live. Working with the staff and management at the dealership was a superb experience. They carry the most clean used inventory that I saw out of the four other dealerships that I visited. Cameron was an excellent sales person in working with me to where I needed to be for costs and answering any questions I had, it made it a great comfortable experience in buying my first new BMW, I cannot say enough about him & the dealership, I will be a lifetime customer !!! More

Raheem Barnett - excellent customer service Today I went to Otto’s BMW and had the car low tire fixed. Then I asked if they can help me set up the audio Bluetooth and charging issue. I was direc Today I went to Otto’s BMW and had the car low tire fixed. Then I asked if they can help me set up the audio Bluetooth and charging issue. I was directed to the front desk. The tech genius Raheem helped me set up the Bluetooth and found the charger had problem. He is very helpful and patient to answer my questions. I was very grateful to meet Raheem. I will definitely recommend Otto’s BMW to my family and friends. Thanks Raheem! You made the groomy day brighter!!! Best, Jin More

Great Training! Brian Menda is an excellent "trainer". I have a 2019 530 and it is VASTLY different than my old 328. I am so thankful that Otto's makes people like Brian Menda is an excellent "trainer". I have a 2019 530 and it is VASTLY different than my old 328. I am so thankful that Otto's makes people like Brian available to go over all the benefits the car offers. Brian was extremely knowledgeable, and very patient. I know he does this sort of thing (training) day after day, but he showed no signs of it being a "routine" thing for him. He was very patent, upbeat and did not make me feel foolish for not knowing what various car functions were. He was really great! He even said I could come in as often as necessary for more training. Good to know this! More

Excellent Encore Review Raheem did a very informative review of the features of our new X3. He was waiting for us when we arrived at our appointment time. He answered all our Raheem did a very informative review of the features of our new X3. He was waiting for us when we arrived at our appointment time. He answered all our questions and went over features we did know we had. He followed up quickly on a question and even provided a photo to ensure the was no confusion. Great Job! I'm sure we will be contacting you in the future. More