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BMW of West Chester
West Chester, PA
2,953 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,953 reviews
January 05, 2019
Great Experience! Scott Gately has been an absolute pleasure to work with. Extremely knowledgeable, professional, efficient. Scott helped me 3 years go with my first Scott Gately has been an absolute pleasure to work with. Extremely knowledgeable, professional, efficient. Scott helped me 3 years go with my first BMW purchase and now my second. Love my new car and loved my experience getting it. Thanx, Scott! -rose More
by rosecmlee
Employees Worked With
January 05, 2019
Very nice Big thanks to Ottos BMW and the entire sales team for helping with the purchase of this. Very satisfied with the vehicle. Highly recommended to anyone Big thanks to Ottos BMW and the entire sales team for helping with the purchase of this. Very satisfied with the vehicle. Highly recommended to anyone who is in need of a nice vehicle and people helping along the way! More
by Robby
Employees Worked With
Other Employees :
Jennifer
January 02, 2019
Great professional dealership. Excellent dealership. 20 year relationship. Never disappointed . Beautiful showroom. Responsive service team . Family business which is always a plus Excellent dealership. 20 year relationship. Never disappointed . Beautiful showroom. Responsive service team . Family business which is always a plus in today’s world! Great experience . Would recommend to all! More
by Maggie 1234
Employees Worked With
December 29, 2018
Another great experience This is not the first BMW Heath helped me get into and it won’t be the last. Heath and everyone at Otto’s always give me a VIP experience whenever I c This is not the first BMW Heath helped me get into and it won’t be the last. Heath and everyone at Otto’s always give me a VIP experience whenever I come in for a sale or for service. Heath’s knowledge and experience really shows and he is sure to get you into your best fit. More
by Cruzin628
December 23, 2018
First BMW Experience a Great One When it was time to replace our older car we decided to look at used luxury cars as well as new cars. BMW was high on my list since I often rent them When it was time to replace our older car we decided to look at used luxury cars as well as new cars. BMW was high on my list since I often rent them in Europe. We drove to Otto’s from Delaware and are happy we did. From the time we walked in the door. Our salesman was friendly, professional and most importantly knowledgeable about the cars. After test driving an X1 that had just been traded in, we decided it was right car for us. Financing was easy; even a better rate than USAA. Drove home in our BMW and look forward to enjoying it for years to come. More
by BMW X1 in Delaware
Employees Worked With
Ian Welsh, Cristina Acosta
December 22, 2018
Great experience! We were very pleased with the service we received and have purchased both of our vehicles at Otto’s with Ian. Ian is very knowledgeable and enormousl We were very pleased with the service we received and have purchased both of our vehicles at Otto’s with Ian. Ian is very knowledgeable and enormously helpful when trying to select a car that works for your budget and lifestyle. More
by Lkreuter
Employees Worked With
December 21, 2018
New X3 As always Justice did a great job helping my wife and I build our new 2019 X3 and the car was delivered in the time frame he indicated! Extremely know As always Justice did a great job helping my wife and I build our new 2019 X3 and the car was delivered in the time frame he indicated! Extremely knowledgeable and helpful! More
by roksail
Employees Worked With
December 20, 2018
Excellent The experience was awesome and my salesman was the reason I bought the car. he was honest and truly loved the BMW product and dealership. The experience was awesome and my salesman was the reason I bought the car. he was honest and truly loved the BMW product and dealership. More
by mike
Employees Worked With
December 19, 2018
Navigation Software Update Information Raheem went more than out of his way to help me with questions that I had concerning navigation software update information requirements for my 2012 B Raheem went more than out of his way to help me with questions that I had concerning navigation software update information requirements for my 2012 BMW X3. Many thanks to him for great customer service. More
by none
Employees Worked With
Raheem Barnett
December 17, 2018
Encore Genious and purchase experiences -excellent Raheem and Brian provided an enjoyable and informative session. All of our questions were answered in a friendly and professional manner. Thanks als Raheem and Brian provided an enjoyable and informative session. All of our questions were answered in a friendly and professional manner. Thanks also to Ian and Wilmer for arranging all of this and making the purchase of my BMW a stress free and wonderful experience. More
by Victor535
