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BMW of West Chester
West Chester, PA
4,236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,236 reviews
December 31, 2022
Purchase of vehicle went very smoothly. Processing of paper work went efficiently when we took delivery. Ian Martin was very helpful in familiarizing us with the operation of the car, and t Processing of paper work went efficiently when we took delivery. Ian Martin was very helpful in familiarizing us with the operation of the car, and took the time to answer all of our questions. He also provided contact information in the event we had additional questions or concerns. All-in-all the entire process was very pleasant.. More
by debarkindia
December 31, 2022
Scott is the reason I keep coming back to Otto’s. Professional, courteous and respectful. Great experience in buying a car a Otto’s Professional, courteous and respectful. Great experience in buying a car a Otto’s More
by heddy2145
December 31, 2022
What a Dealership should be, everyone is so nice and welcoming, great experience. Kyle (salesman) Wayne (car genius) were exceptional! welcoming, great experience. Kyle (salesman) Wayne (car genius) were exceptional! More
by wayne
December 30, 2022
Justice was very nice to work with. He was helpful and very knowledgeable, and answered all our questions. The buying process was extremely easy. He was helpful and very knowledgeable, and answered all our questions. The buying process was extremely easy. More
by Mcevoy7
Employees Worked With
December 28, 2022
Super easy transaction and very happy with the customer service that I received. Would do business again with the service that I received. Would do business again with the More
by Matt F
December 26, 2022
Wonderful experience! Scott Gately is a fantastic salesman - very helpful and responsive. Greatly appreciated his advice and support throughout the whole process. Scott Gately is a fantastic salesman - very helpful and responsive. Greatly appreciated his advice and support throughout the whole process. More
by Ravigovind358
Employees Worked With
December 24, 2022
very customer focused; great customer service; Ian is a great sales rep who took great care of us and made sure we bought exactly the car we wanted. great sales rep who took great care of us and made sure we bought exactly the car we wanted. More
by D.merclean@verizon.net
December 23, 2022
First, Ian Welsh is a great salesman for Otto's. He cares about his customers and does everything he can to accommodate them and make them feel special and well-cared for. He is knowledgeable and te He cares about his customers and does everything he can to accommodate them and make them feel special and well-cared for. He is knowledgeable and tech-savvy to be able to answer any question you have about your new car. As a 2nd car owner from Otto's, I find the staff and service department outstanding. People are courteous, professional, and helpful no matter which department you deal with. They make sure not only your car, but you, personally are cared for for any issue. More
by drwatson96
Employees Worked With
Rob, Ian Welsh
