BMW of West Chester

Sales and Service Scott Gately was very personable and caring and made the sales process efficient and effortless. He went above and beyond any sales person we've ever Scott Gately was very personable and caring and made the sales process efficient and effortless. He went above and beyond any sales person we've ever encountered. He took ownership after the purchase and made sure that we were consistently satisfied especially with the trunk noise we experienced during our test drive and after the purchase. Although the problem is not yet fixed both Scott and Bill at service treated us like you would be expected to be treated purchasing this caliber of vehicle and is seeing the issue through. More

Raheem Barnett was great in his service and assistance I called Otto's last evening while driving since my turn signals were not working as they should have been. Raheem answered the phone and I was very I called Otto's last evening while driving since my turn signals were not working as they should have been. Raheem answered the phone and I was very happy because it was after 6 pm and I was not sure anyone would answer. He then spent the next 15 minutes meticulously going through what I should do and to fix the signals and it worked!!! He is a gentleman and a BMW scholar. I am very thankful for the help and this is why I buy from and send friends to BMW to buy. As a matter of fact I sent a colleague to OTTOS BMW two days ago and he bought a great car too. Thanks again for great service!! More

Pleasantly surprised! I had put off looking for a replacement for over a year, car buying had always been excruciating, tedious and time consuming. Heath greeted us at the I had put off looking for a replacement for over a year, car buying had always been excruciating, tedious and time consuming. Heath greeted us at the door we had any easy quick conversation about what we were looking for, after checking inventory we discussed our options took a test drive, the car was amazing even in the pouring rain. Back at Otto’s, terms and the paperwork, orientation to the car and we were off. Heath Cameron and Otto’s provided the best car buying experience ever and I’ve bought quite a number of cars over the years, I highly recommend them! More

Wonderful to be part of the family I had an excellent experience with my purchase. The owner Michael and I struck an instant rapore and my salesman Heath worked collaboratively with me I had an excellent experience with my purchase. The owner Michael and I struck an instant rapore and my salesman Heath worked collaboratively with me to come to agreable and mutually beneficial terms. A family owned business that makes you feel welcome from the moment you step in the door to the time you leave with your new vehicle More

Otto’s BMW and Scott Gately My CA Scott Gately is just awesome to deal with- extremely professional, courteous, and fair. Always an awesome experience! My 2nd BMW arriving in D My CA Scott Gately is just awesome to deal with- extremely professional, courteous, and fair. Always an awesome experience! My 2nd BMW arriving in December. More

1st time BMW owner - Great buying experience at Otto's! This is my 1st time purchasing a BMW and I couldn't have asked for a better person to guide me through the process than Scott Gately. Scott patiently This is my 1st time purchasing a BMW and I couldn't have asked for a better person to guide me through the process than Scott Gately. Scott patiently answered all of my questions & worked with me to structure a deal to my liking, The dealership is top notch and Scott was extremely professional & very responsive during and after the sale with anything I needed. I would highly recommend Otto's & Scott to anyone considering a New or Used BMW. More

Had a great experience with Ian Martin! Ian was wonderful to work with, not at all pushy, and helped me find the perfect car for my needs. I hope to work with him on my next car purchase! Ian was wonderful to work with, not at all pushy, and helped me find the perfect car for my needs. I hope to work with him on my next car purchase! More

New car purchase Very hard to imagine a better experience, Justice Mogano is a top notch professional. We special ordered our 440i to get exactly what we wanted. Month Very hard to imagine a better experience, Justice Mogano is a top notch professional. We special ordered our 440i to get exactly what we wanted. Months ago Justice estimated our pickup date and did not miss it by more than a day or two. Also, he kept us very well informed throughout the process. We were made to feel like we are part of a family (very rare these days) and nothing was ever a problem with ordering and adjustments to financing. Then, the day of pickup, extremely smooth and Justice took as much time as we needed to explain new features and operation of the car. More

Terrific experience as always! I am a long time Otto’s customer, and my experience this time was excellent as always. Heath Cameron is simply a pleasure to work with - straight forw I am a long time Otto’s customer, and my experience this time was excellent as always. Heath Cameron is simply a pleasure to work with - straight forward, professional and extremely knowledgeable. He works hard to reach a deal tailored to meet your specific needs, which is so appreciated in today’s sales climate. Again, an awesome experience at Otto’s and in particular would give my highest recommendation to Heath Cameron. More

Justice Mogano is the man! This is the second car Justice has leased to me. He is a no-pressure, easy-to-work-with gentleman, AND an animal lover! You can trust Justice to tak This is the second car Justice has leased to me. He is a no-pressure, easy-to-work-with gentleman, AND an animal lover! You can trust Justice to take good care of you. Thanks to him, I am extremely happy with my new (ok- gently used) BMW. :) More