BMW of West Chester

Ian rocks! Ian Martin was my sales associate, he's fantastic. Ian is super non pressure. Quietly assertive, knowledgeable, responsive. Best part: luxury w no ann Ian Martin was my sales associate, he's fantastic. Ian is super non pressure. Quietly assertive, knowledgeable, responsive. Best part: luxury w no annoying pretense. More

Car buying experience This was my first BMW purchaae, although I have purchased many luxury autos. From the moment I communicated with the internet adviser and ultimately w This was my first BMW purchaae, although I have purchased many luxury autos. From the moment I communicated with the internet adviser and ultimately with Ian Martin the salesmen our experience was excellent! Very professional, explained the sales process, I got a fair price on an outstanding vehicle. Everything was completed as promised from the financing to the delivery...and also we have an Encore deleivery so I can return with any questions about the vehicle. I would highly recommend Otto's BMW to anyone intertesd in purchasing a high quality auto with high quality service. More

Nothing but positives! I was very impressed with Scott Gately and Otto's in general from start to finish. That statement applies to all aspects of our dealings, from the co I was very impressed with Scott Gately and Otto's in general from start to finish. That statement applies to all aspects of our dealings, from the coffee, to the price, to the fam course we got from Brian when we took possession of the car. Thank you Scott and the people and management who support you. Sal Gioia More

Otto's Genius Program was very helpful - Jim P We recently received our 2018 530i xDrive. As with the latest generation of cars there are quite a few features to learn and get accustomed to. BMW ha We recently received our 2018 530i xDrive. As with the latest generation of cars there are quite a few features to learn and get accustomed to. BMW has a Genius Program that is available to help the new owners become familiar with their new car. However, most helpful to us was working with Brian Menda. Brian has been doing customer interaction work for quite a while and has a deep knowledge of BMW cars. Most importantly, Brian is a very good communicator. I'm a gadget person and my wife much less so. Brian has a skill of addressing both viewpoints simultaneously during the same conversation. He was always readily available and was very helpful in different ways to both of us. This made a big difference in how quickly we felt comfortable with our new car. More

Stellar experience... as per usual! Fell in love with the brand and the Otto's BMW dealership 3 years ago when I got my first BMW from Ben Drake. 3 years later, I was assigned to Ian Mar Fell in love with the brand and the Otto's BMW dealership 3 years ago when I got my first BMW from Ben Drake. 3 years later, I was assigned to Ian Martin. I had been looking for a 4 series GranCoupe for a while but wasn't exactly in a rush because... as you can imagine, my old 3 series performed very well still. I was tempted to buy an Audi A6 as I had always been in love with Audis but once again Otto's BMW won me over. Ian showed me a beautiful CPO 428i xDrive GC. With tinted windows. I thought to myself: that's meant to be - as I had always wanted to tint the windows - no need to spend extra on that! Ian agreed to let me take the car home overnight so I can decide whether I really wanted it. Ian and Wilmer both said they would put the car on hold for me. No security deposit as other dealerships would expect. I honestly can't say enough about these guys! Top notch service from start to finish. We scheduled delivery for this morning and there she was, my new 4 series, in the delivery room, freshly detailed... with a personalized message waiting for me. I am completely satisfied! Not only that but I was impressed to see other employees knew my name! I feel very welcome every time I'm there. More

Thumbs Up for Otto's Cristina was very helpful going over all of the technology features of my new vehicle. I travel from Delaware to get my car serviced from Otto's even Cristina was very helpful going over all of the technology features of my new vehicle. I travel from Delaware to get my car serviced from Otto's even though there is a closer dealership because Otto's has always treated me fairly. More

Great dealership They treat you like they really appreciate your business, whether it's a new car or preowned. I would highly recommend Otto's for anyone who cares abo They treat you like they really appreciate your business, whether it's a new car or preowned. I would highly recommend Otto's for anyone who cares about customer service and knowledgable customer representatives. More

Otto's, our best car buying experience by far - Jim & Cheryl Scott Gately made sure that our purchase of a BMW 530i xDrive was about us. At every step of the way Scott couldn't have been more helpful. He gave us Scott Gately made sure that our purchase of a BMW 530i xDrive was about us. At every step of the way Scott couldn't have been more helpful. He gave us our best car sales experience ever. He always followed through on what he said he would do. He was completely straightforward, no pressure at all. Scott always seemed to know the car that we were working toward and never pushed anything on us. He was very knowledgeable and carefully explained how we would relate to each car or financing option, whether something was to be included or excluded. The other people we met at the dealership seemed equally committed to a good experience. The whole process of buying a car at Otto's was explained to us along the way and they delivered as promised. More

Nice dealership, very easy process. Bought a CPO 750, and the process couldn't have been easier or done more smoothly. Clear communications, simple process and very friendly and knowled Bought a CPO 750, and the process couldn't have been easier or done more smoothly. Clear communications, simple process and very friendly and knowledgeable staff. They gave you the information you needed, asked good questions, but didn't push. Overall very nice work by Ian Martin More

BMW X1 xdrive35i Great service and helpful information. Ian, my sales rep, was courteous, informative, and, most of all, not pushy. He was determined to make me feel c Great service and helpful information. Ian, my sales rep, was courteous, informative, and, most of all, not pushy. He was determined to make me feel comfortable with any decision I made. The car is fabulous, and the deal I got even better. More