BMW of West Chester

A distinctly enjoyable buying experience This was a very enjoyable experience evidenced by the excellent customer service provided by Elena V(with an assist by Wilmer R). Elena was knowledgea This was a very enjoyable experience evidenced by the excellent customer service provided by Elena V(with an assist by Wilmer R). Elena was knowledgeable,personable,and stepped up all aspects of the customer experience I had at Otto's BMW! I also want to compliment Brian for the time he gave me in understanding a couple nuances of my new M3 More

Very unique buying experience I have purchased many vehicles since 1980 (for myself, wife, and kids) and several experiences have been quite good. My recent experience with Otto's I have purchased many vehicles since 1980 (for myself, wife, and kids) and several experiences have been quite good. My recent experience with Otto's BMW was my first with this dealership and with Scott Gately; Otto's representative. Scott worked quickly, efficiently and very professionally to meet my parameters and ensure I am pleased with my choice of this certified pre-owned X3, and the fair price I paid. It felt less like buying a car and more like dealing with the concierge at a 5 star resort. I strongly recommend Scott and Otto's BMW More

Preowned car purchase I came in to see a preowned Mercedes and worked with Ian. After looking at similar cars at other dealerships, it was a pleasure to work with Ian and f I came in to see a preowned Mercedes and worked with Ian. After looking at similar cars at other dealerships, it was a pleasure to work with Ian and find the car I wanted, at the right price, without the typical dealership hassle. Ian was there with answers and offered options without trying to sell me things i didn’t want. More

Excellent professional service! This is the fifth Certified pre-owned 7 series BMW we have purchased, four of them through Otto's BMW and the last three working with Justice Mogano. This is the fifth Certified pre-owned 7 series BMW we have purchased, four of them through Otto's BMW and the last three working with Justice Mogano. He knows what we like and has always worked to get us the best deal possible. When we called him to tell him we were interested in trading in our 2010 750 BMW for a newer one, he found an excellent value for us with a low mileage 2018 750. Everything was handled very efficiently and professionally from beginning to completion of sale and instruction on the car's systems. Not only was the sale a positive experience, but we have continued to use Otto's BMW because their service department is excellent as well. More

Salesman. In all my years of car purchases, I finally found a professional in Scott Gately. He went to great lengths to get the car I wanted at a fair price and In all my years of car purchases, I finally found a professional in Scott Gately. He went to great lengths to get the car I wanted at a fair price and followed through on every commitment made. He worked hard to make the experience enjoyable and me a happy new customer. More

Great buying experience!! I have purchased or leased 7 vehicles from Otto’s BMW since 1997. Three of those transactions were handled by Heath Cameron. He is a consummate profes I have purchased or leased 7 vehicles from Otto’s BMW since 1997. Three of those transactions were handled by Heath Cameron. He is a consummate professional. Heath was very patient with me as I was not sure what type of vehicle I wanted to acquire. I highly recommend working with Heath and Otto’s BMW. A truly great buying experience every time!! More

THE BEST!!! My wife and I recently purchased our third BMW from Otto’s and in particular, from our Sales Advisor Scott Gately. In our humble opinion, Scott is on My wife and I recently purchased our third BMW from Otto’s and in particular, from our Sales Advisor Scott Gately. In our humble opinion, Scott is one of most professional, knowledgeable and most importantly, a true BMW enthusiast!!! Quite frankly, anyone in the market for a BMW could not go wrong by reaching out to this wonderful dealership and in particular, Scott Gately. Thank you Scott and Otto for a wonderful experience and our best ride yet! Cathie & Thierry More

Used Car Purchase The whole process and choice was very easy with the help of Heath Cameron. When i arrived to sign the papers for the Used Car i was greeting by many o The whole process and choice was very easy with the help of Heath Cameron. When i arrived to sign the papers for the Used Car i was greeting by many of the BMW staff and was handled to the best of their ability, or so it felt. When i finished paperwork and the car was technically mine, i was walked to a very exclusive room where my car with a plaque was awaiting me. i couldn’t be more pleased with my purchase and the assistance i received from Heath and the BMW family. More

Overall great experience. Ian was great to work with, my husband and I stopped in to see a car that we liked and Ian was kind, professional and accommodating. He promptly had o Ian was great to work with, my husband and I stopped in to see a car that we liked and Ian was kind, professional and accommodating. He promptly had our car cleaned and ready for us to pick up with all the paperwork ready when we arrived, we did not have to spend 3 hours at the dealership, which was a really pleasant experience. I will recommend Ian to our family and friends with no hesitation. More

2018 BMW 430 purchase was a great experience at Otto's BMW. My experience buying a new BMW 430 was a pleasure from the initial visit with Justice Mogano ordering the perfect car to the delivery of the car. Jus My experience buying a new BMW 430 was a pleasure from the initial visit with Justice Mogano ordering the perfect car to the delivery of the car. Justice is a great sales advisor and this is my 3rd car I've purchased through him. He is so helpful and responsive to questions and he is very knowledgeable. i recommend Justice and Otto's BMW to all my friends and family. This time I had the pleasure to spend time with Brian Menda as well who was able to show me all the cool ways to personalize my car and connect all my devices. I love knowing that I can reach out with any questions at any time. Justice Mogano and Otto's BMW are first class! More