BMW of West Chester

Ottos: Fair Balanced and a Wonderfull Customer Care Dealer From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and my needs and how can we help you? Follow up was consistent, nothing obnoxious, we'll run store. I bought the car, service is no different than sales, consistently Ottos. You cant make a mistake here, if they have what your looking for, give them a look, they will bend over backwards for your business,, I'm not a plant, just a believer. These guys are the best, no different than their product! Murray R More

Awesome experience so far I just bought a new 7 series and the experience was awesome from John Wegner my salesperson, the sales manager to Kevin Hughes the Bmw genius. I just bought a new 7 series and the experience was awesome from John Wegner my salesperson, the sales manager to Kevin Hughes the Bmw genius. More

Excellent, informative Tech Session I appreciate the informative session with Savvy Tech Rep Brian Menda. He is keenly knowledgeable about the BMW X3 navigation system and was able to h I appreciate the informative session with Savvy Tech Rep Brian Menda. He is keenly knowledgeable about the BMW X3 navigation system and was able to help me understand how it gets its information, how I can make it work for me. He also showed me how to set up interactive use with the OFFICE portion of the system. I am impressed with Otto's approach to customer service, and I have enjoyed every interaction I have had with the dealership and its employees. Thank you one and all. More

Recent 7 Series Purchase I just purchased a 2014 7 Series from Otto's BMW, and worked with client advisor Justice Mogano. I was very impressed with Justice's level of profess I just purchased a 2014 7 Series from Otto's BMW, and worked with client advisor Justice Mogano. I was very impressed with Justice's level of professionalism and dedication to a stellar customer experience. I can't say this is something I have always experienced when purchasing from other dealers, and I have purchased MANY cars over the years. Justice was efficient with the process and knowledgeable about the various financing options. I would highly recommend Otto's BMW, and would unquestionably recommend working with Justice Mogano. More

Best service ever... all things considered I would like to thank Ben Drake for being the best client advisor ever! :-) And to thank him for his patience in dealing with someone like me(it was v I would like to thank Ben Drake for being the best client advisor ever! :-) And to thank him for his patience in dealing with someone like me(it was very hard to make up my mind until the very last minute). I appreciate that every time I came in, he had a nice smile on his face. Made what seemed like a difficult transaction seem so easy and painless. I've never seen that high level of service at other dealers. Would like to also thank Wilmer Rodriguez for also offering excellent customer service! We were able to work out an excellent deal for my BMW coupe. Thank you, Ben, for checking in and for the follow-up and for explaining the vehicle features so well! I traded in my Audi which is the part of the process that was tough for me as I am a die-hard Audi fan, but I wanted to give BMW a chance because they ARE awesome cars. At the moment I'm looking for an Audi again, but if I decide to stick with the BMW brand, I would not feel sorry knowing I have Ben to count on to get me in another one! No matter what I drive in the future, my review won't change. Best of the best!! More

We recently purchased a certified pre-owned BMW at Otto’s BMW and had a great experience. Our sales client advisor, Justice Mogano, was a pleasure to work with providing us with a no-pressure and very profes BMW and had a great experience. Our sales client advisor, Justice Mogano, was a pleasure to work with providing us with a no-pressure and very professional experience. To be honest, Justice exceeded our expectations with his responsiveness and follow through to every question/email that we have had, even after the purchase. He is very thorough and knowledgeable about BMWs. We would, without hesitation, recommend Otto’s to others looking to purchase a BMW and would recommend asking for Justice Mogano. Very happy with our car buying experience. More

In 2012, my wife and I recided to purchase a new X5 diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they love to do. The two frontrunners were Thompson and Ottos. Even though Otto's was nto in USAA's network, they honored thier price and was about $1,500 cheaper than Thompson. Since then I have brought both my X5 and M3 for service. Their service reception has somethimes been slow and I have waited for up to 15 minutes as my advisor was dealing with another customer. You would think I would be assigned to another advisor. I hade the check engine light come on and they had to keep the car for a week trying to trouble shoot it. When I went to pick it up, the light came back on and I had to bring it back. This time they kept it for another week but were able to fix the issue. I understand that these are complicated vehicles and there are a host of sensors that could go bad. I suspect that it may have had something to to with my Thompson BMW installed hitch and break controller. I still go back to them fo service and they have treated me right and have gotten the job done so I cannont complain. More

Original complaints of defective items not corrected on first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. More

This is our second lease with Otto's BMW and our associate is Kevin Mahoney. Kevin does an outstanding job, very professional and no hype--service is second to none, and you will find this rings tr associate is Kevin Mahoney. Kevin does an outstanding job, very professional and no hype--service is second to none, and you will find this rings true in dealing with every person at the dealership. Our vehicle was spotless on the day of delivery and Kevin spent all the time we needed to teach us every nuance on how to safely and efficiently operate our new purchase. By the time we left, and my wife holding a gift in hand from the dealership, you felt like you had touched base with old friends, made some new friends, and you know Otto's will be there if you need any type of assistance in the future. A sense of trust--that's how you feel when you work with Kevin and you buy from Otto's. It really is unlike any other car buying experience. More