BMW of West Chester (formerly Otto's BMW)

Great to deal with Everything was smooth and reasonable. No time wasted when dealing with Scott. Was able to finalize a great deal right away. I highly recommend them. Everything was smooth and reasonable. No time wasted when dealing with Scott. Was able to finalize a great deal right away. I highly recommend them. More

Excellent service! I recently bought an X5 and had a fabulous experience from start to finish with everyone at Otto’s, especially Heath Cameron. I made multiple visits t I recently bought an X5 and had a fabulous experience from start to finish with everyone at Otto’s, especially Heath Cameron. I made multiple visits trying to find the right car for me and Heath was patient and thorough with all my questions. I felt I received a fair trade and that I got the exact car I wanted. My new car drives like a dream too! Couldn’t be happier. Thanks Heath and Otto’s! Excellent customer service! More

Second BMW from Ian at Otto's BMW I cannot say enough good things about Ian and Otto's BMW. This was my second vehicle from Otto's BMW. Ian exceeded my expectations once again while I cannot say enough good things about Ian and Otto's BMW. This was my second vehicle from Otto's BMW. Ian exceeded my expectations once again while helping me purchased a 2019 X5. From the trade-in process to the test drives and through the purchase, Ian and the Otto's Team were incredible. If you're looking for a customer-centric experience in a personalized environment, go to Otto's and ask for Ian! Having spoke with other dealerships and their sales teams, I can say this team is top notch. You will leave with a great sense of confidence in the vehicle you've purchased. Overall, a great experience that I continue to look forward to in the future. More

Great experience, customer for life! I would highly recommend Otto’s BMW. Ian Martin was our sales person and he was fantastic. He is very knowledgeable, friendly and easy to work with. H I would highly recommend Otto’s BMW. Ian Martin was our sales person and he was fantastic. He is very knowledgeable, friendly and easy to work with. He really went above and beyond to secure the specific vehicle I was looking for in a quick timeframe. Overall great experience! More

The best experience from Start to End Scott worked above and beyond and exceeded all my expectations. He did the entire purchased/transaction on phone and e-mails. I felt very comfortable Scott worked above and beyond and exceeded all my expectations. He did the entire purchased/transaction on phone and e-mails. I felt very comfortable with Scott and drove all the way from NYC to West Chester PA to trade-in and purchased certified pre-owned car. Scott is the pleasure to with with. More

Grateful Customer I’m so grateful to have connected with Scott from Otto’s BMW. I’m a divorced “mature” woman from Idaho and was skeptical about purchasing a car via th I’m so grateful to have connected with Scott from Otto’s BMW. I’m a divorced “mature” woman from Idaho and was skeptical about purchasing a car via the internet. Scott was patient and never condescending which can happen to people of my demographic. He responded to my questions in a timely manner even after the sale and was able to help me feel more confident in purchasing a car in this manner that was new to me. He knows what he is doing and made the process as pleasant as possible. I would definitely recommend Scott and appreciated the attention he gave to me. Thank you Scott! More

Pleasureable Experience We found our salesperson, Scott Gately, to be a pleasant, knowledgeable,and efficient person. He took us through the ordering process step by step ex We found our salesperson, Scott Gately, to be a pleasant, knowledgeable,and efficient person. He took us through the ordering process step by step explaining each of the options available. He asked probing questions about our driving experiences and our wants, and then made recommendations s to the options we were considering. Scott took much time, or rather, we took much of his time ,with a number of phone calls and emails, answering in a pleasant and thorough manner. Having gone through many"delivery sessions" in the past Scott made this one quick, efficient, and friendly. More

Scott was a pleasure to work with I am typically not a fan of dealing with dealers, but Scott made the entire process as painless as possible. I am an out of state customer which some I am typically not a fan of dealing with dealers, but Scott made the entire process as painless as possible. I am an out of state customer which some would think would complicate things, but the entire process was seamless and surpassed my expectations. More

Excellent service, highly recommended First time purchasing a BMW and my wife and I could not be more pleased. Truly the ultimate driving machine. Our experience at Ottos was great and rec First time purchasing a BMW and my wife and I could not be more pleased. Truly the ultimate driving machine. Our experience at Ottos was great and receives our highest recommendation. Scott provided the highest level of professionalism and made our experience simple and smooth. More

Outstanding experience with Heath Cameron Just purchased my 5th BMW from Heath. He is an incredible Sales Professional and I’ve had the pleasure of doing business with him for over 10 years n Just purchased my 5th BMW from Heath. He is an incredible Sales Professional and I’ve had the pleasure of doing business with him for over 10 years now. He is professional, courteous,and smart and I wouldn’t buy a BMW from anyone else. Otto’s is very lucky to have him representing the BMW brand. He is second to none. More