BMW of West Chester (formerly Otto's BMW)

Great value and experience Heath was very helpful and easy to work with. Our CPO purchase was very easy and the trade in offer very good. We are very satisfied with the purchas Heath was very helpful and easy to work with. Our CPO purchase was very easy and the trade in offer very good. We are very satisfied with the purchase and the Otto's experience. More

I have been looking for this particular car for years! Finally found my V10 manual M5! I was the first to try and see the car but it was not ready,. Wilmer held the car for me until the next day. I took it Finally found my V10 manual M5! I was the first to try and see the car but it was not ready,. Wilmer held the car for me until the next day. I took it for a test drive and found a minor issue. Ian got it resolved, but I was away for a week. When I got back the car was ready, detailed and the paperwork to 5 minutes. Overall a great experience and I love the car. More

Service and I have worked with Wilmer and Ian on four vehicles my wife and I have purchased or leased over the past three years. Wilmer is quite simply a man of h I have worked with Wilmer and Ian on four vehicles my wife and I have purchased or leased over the past three years. Wilmer is quite simply a man of his word. A very rare and valuable commodity in this day and age. Wilmer has always been willing to go the extra mile to provide extraordinary service. Ian is more than an excellent sales person ... he is our friend. Ian works hard to identify the best options available and then drives value. We have nothing but positive things to say about Wilmer, Ian and Otto’s. More

Best car buying experience ever. The minute I walked thru the doors of Otto's BMW I knew I had found a new home. I was greeted politely, offered water and shown where to wait to be se The minute I walked thru the doors of Otto's BMW I knew I had found a new home. I was greeted politely, offered water and shown where to wait to be see. Then we were introduced to Ian Martin. He was so very patient with me and answered every question that arose. Upon pick up of my car I was once again greeted by friendly faces. Ian walked me through my new BMW and took the time to answer any questions and told me the process to return for more hand holding with any new questions that should come about. If I could give Ian Martin and Otto's a thousand star review I would! I will encourage anyone I know who is in the market for a new BMW to visit Otto's. They will not regret it. More

The entire process from start to finish was fantastic! Every interaction from initial interaction, search, negotiations, buying, Genius experience and follow up was value add, pleasant and professional. G Every interaction from initial interaction, search, negotiations, buying, Genius experience and follow up was value add, pleasant and professional. Great job to the entire team at Otto's WC! More

Excellent Experience I previously leased a 2 series from Ian three years ago and recently turned it in and subsequently purchased a pre owned 3 series. I have nothing but I previously leased a 2 series from Ian three years ago and recently turned it in and subsequently purchased a pre owned 3 series. I have nothing but positive things to say about each experience. Ian was friendly, helpful and went out of his way to make them easy and relaxed interactions. I have dealt with other BMW dealerships and Client Advisiors in the past and would not go to another individual to purchase or lease a vehicle from other than Ian. More

Satisfactory experience! Everyone was very knowledgeable and friendly during the sales process. I especially appreciate the "genius tech service" and particularly Brian Menda Everyone was very knowledgeable and friendly during the sales process. I especially appreciate the "genius tech service" and particularly Brian Menda who is incredibly good at his job. Bradley Hoffman made the final sales process very efficient and pleasant. More

Certified Pre-Owned Purchase I leased a 4 series from Ian Welsh three years ago, just turned it in and bought a pre-owned 4 series. Ian is personable, to the point, and willing to I leased a 4 series from Ian Welsh three years ago, just turned it in and bought a pre-owned 4 series. Ian is personable, to the point, and willing to make a deal. Every interaction I have had with him has been positive. When it is time to trade in my bought 4 series I will not hesitate to call Ian and try to make another deal on my next car. Thanks Ian! More

Big fan of the Independent, Family Owned, Dealership! I have been a loyal customer of Otto's for several years, now. There is a reason why I just picked up my seventh car from them. I appreciate the fam I have been a loyal customer of Otto's for several years, now. There is a reason why I just picked up my seventh car from them. I appreciate the familiar, yet professional, treatment I receive when obtaining a new car or getting service performed in their impressive shop. It's nice that there still are family owned and operated dealerships in the area. Heath Cameron has been great to work with over the years. He has helped me navigate the "European Delivery" process -an experience like no other. If you're going to get a BMW, what better way than to take possession of it in Munich, Germany, and tear up the Autobahn for few weeks. (My car really can do 155 mph!) It's also nice to test the knowledge of BMW Genius, Brian Menda and shop manager, Chris Clayton. The whole team really does know there business. I am happy to recommend Otto's More

Best sales to service Justice was great to work with during the sales process! I did most of my sales activity via email which fits with my busy schedule. This was my 4th Justice was great to work with during the sales process! I did most of my sales activity via email which fits with my busy schedule. This was my 4th purchase experience with Ottos and it gets better every time. I would definitely recommend Justice and Ottos to anyone. More