BMW of West Chester (formerly Otto's BMW)

I've had CPO warranty work done multiple times here on my 750i and have been very satisfied. I've also bought parts for my own install as I have full tools and a lift at home, so I do the non warranty cover 750i and have been very satisfied. I've also bought parts for my own install as I have full tools and a lift at home, so I do the non warranty covered work myself; they will typically work with you on parts prices for me and that is a plus. I request the same SA now (Steve) because I've come to trust him and he is always pleasant to deal with. I do think the techs need to keep an eye open, on one occasion I did find what I presume was a vacuum tube left disconnected after brake service for a recall; since I'm a car guy I didn't mind reconnecting it but was fortunate it wasn't something critical. Overall I can't complain, they always greet you accordingly, and I've always been able to get a loaner when needed. The reviews for Devon Hill scare me so much I won't consider taking my car there even though they are right up the road from my office. I've been to Otto's multiple times now and don't plan to go anywhere else as the sense of comfort and expectation established isn't worth going to an unknown for me. More

Going to Otto's BMW you are met by a great staff, getting to you on time, making sure all your needs and questions are taken care of. That is great, now the bad.... Everytime I take my 2005 BMW in for serv to you on time, making sure all your needs and questions are taken care of. That is great, now the bad.... Everytime I take my 2005 BMW in for service, my first question to the service rep is" who's vacataion am I paying for this time?" This is sad, so many bad experiences there (I still believe in BMW and BMW parts, hence I keep returning there), as an example, a simple oil change ($163 + of course teh $73 Standard scope), becomes a major problem when the oil leaks when I go home. Now you think, heck happens! 3 times though? Then, on one return for oil leaks, I all of the sudden have issues with oil pump? Coincidence? Yea, how many coincidence must one have! As I said, the people who greet you and take your car in for service are so friendly (another reason I return), but the problems you have after you get your car back is a big headache! Then, add on the charges, basically they double the price for parts and labor, well, it cost me $61.50 to replace a light bulb (are these Penndot workers?) Sad. Because of this I will never buy another BMW again, move on to and up to Mercedes. January 28, 2011 update I was contacted by Otto's BMW today, and I do appreciate the call back. Ottos BMW does strive to keep the customer happy, and they go out of their way, hence the reason I still go back to Otto's BMW. I just wish I could have more faith in their Technicians as I so in their service staff. I upgraded this review and state, YES, I would recommend using Otto's BMW service, you will be treated very very well. More

Honest!!! I lost the key to my 2008 535xi; went to inquire about a replacement. I met and spoke with Mr. Cameron and, before I had time to order a new key, I was buying a new car!! Mr. Cameron was e inquire about a replacement. I met and spoke with Mr. Cameron and, before I had time to order a new key, I was buying a new car!! Mr. Cameron was extremely personable, I don't even think he had any intentions of trying to sell me another vehicle. After a test drive, I was sold!! This is my fourth BMW. The other three were purchased from the West Chester (Otto's) dealership; but after my other salesperson, Gabe Szabo, retired, I didn't feel as though I was being disloyal. Losing my key turned out to be a good thing. More

We recently leased our 2nd BMW from Heath Cameron @ Otto's BMW in Exton. Moved from a 328xi to a 535i x-drive. Heath is patient, knowledgeable, courteous and friendly. If you're looking into BMW, Hea Otto's BMW in Exton. Moved from a 328xi to a 535i x-drive. Heath is patient, knowledgeable, courteous and friendly. If you're looking into BMW, Heath is an excellent resource. Our experience with the Service Department at Otto's also receives high marks. They value and respect our time and strive to provide the best possible service. More

I was originally referred to Heath at Otto's for my first BMW purchase. Devon BMW is much closer to my home, but the attitude there is snobby. Today I bought my second M3 from Heath, and enjoyed the transact BMW purchase. Devon BMW is much closer to my home, but the attitude there is snobby. Today I bought my second M3 from Heath, and enjoyed the transaction as much as the first purchase. No pressure, but very professional. Heath knows his BMWs, and the pricing is fair and consistent. The Exton location has excellent service, and they go out of their way to accommodate your schedule. I would never consider another BMW dealer. More

Heath Cameron was a great help when getting our new car. Although we built the car online before coming to the dealership and knew exactly what we wanted, he politely informed us about additional options an Although we built the car online before coming to the dealership and knew exactly what we wanted, he politely informed us about additional options and about pros and cons of some of our choices, which was very helpful, especially since he managed to do so without being overbearing or condescening. Technical prowess and efficiency can be expected, but Heath brings something very refreshing to the table - namely respect for the customer's time and preferences, as well as the customer as a person, which is certainly not too customary in his line of work. We'll definitely be looking for Heath when the time comes to get a new car in a few year's time. More

My car buying experience at Otto’s was excellent. The knowledge of the employees, superb customer service, and the overall courtesy with which you are treated made the entire purchase occur with such eas knowledge of the employees, superb customer service, and the overall courtesy with which you are treated made the entire purchase occur with such ease. Heath Cameron was the client advisor with whom we dealt directly, and I would highly recommend both him and Otto’s to anyone considering a BMW. Heath and Robert Felicetti both worked with our trade-in (that was coming off of a lease,) and made it possible for us to buy a car before our scheduled leasing end date. The overall experience was better than could be expected, and I look forward to future business with Otto’s BMW. More

Once again I we have had the good fortune of working with Heath Cameron at Otto's Exton location. Heath is by far the best car salesperson we have ever worked with. His customer service and willingness to Heath Cameron at Otto's Exton location. Heath is by far the best car salesperson we have ever worked with. His customer service and willingness to go above and beyond is exemplary. We have been trying to move from leasing to financing and he has now made that possible twice in the last few months. You are very lucky to have such a dedicated employee. More

By far the best car buying experience I've ever had. No pressure and at all and the focus was on finding the car that fit me best. Would definitely recommend to anyone looking for a new car. I visited ot pressure and at all and the focus was on finding the car that fit me best. Would definitely recommend to anyone looking for a new car. I visited other BMW dealerships while shopping and none can compare to the level of service I received at Otto's. More

Every time I go into this dealership I am greeted promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! More