BMW of West Springfield

Unprofessional i made an offer for a car they accepted it and send the sale agreement and i put down a 3000$ deposit and a loan approved,, after that they went silen i made an offer for a car they accepted it and send the sale agreement and i put down a 3000$ deposit and a loan approved,, after that they went silent, no one calling me back or updating me...i was calling them and leaving voice mails with no response. my car was still online and you could make inquiries about it i threatened to call bmw north america if i don't get any response. this is when thwy replied tht the car is sold and they refunded me my deposit!! More

Excellent price and even better service I probably called/emailed over a dozen dealerships looking for a deal on a new BMW i3, and the folks at BMW of West Springfield had the best price by I probably called/emailed over a dozen dealerships looking for a deal on a new BMW i3, and the folks at BMW of West Springfield had the best price by far. It was so competitive, I drove an hour and a half to check out the car. I met with Bryce Piemonte and Jerome Ballesteros, and both were extremely helpful, straightforward, and friendly. I would have left that day with the car, but unfortunately it was running low on charge, so Bryce offered to deliver it to our door. Little did I know that he would end up doing it personally! I know dealerships have runners who often deliver cars for them, but none were available when we needed the car and Bryce knew we were in a tight spot with our vehicle situation, so he offered to drive the car out on a Sunday, his day off. I can't say enough good things about him. If you want to work with a nice, honest person, he's your man. More

Great Sales Man For the past few months, my wife and I have looked at several dealerships and brands in hopes of purchasing an SUV. Although we're not from the West For the past few months, my wife and I have looked at several dealerships and brands in hopes of purchasing an SUV. Although we're not from the West Springfield area, we saw a used BMW X3 online and decided to give the dealership a visit. Although that particular X3 didn't work out for us, working with Bryce Piemonte opened our eyes to a superior level of customer service than what we'd been receiving from other dealerships. Bryce was both professional and courteous in every interaction we had with him which caused us to realize the extra value BMW has to offer in terms of the sales experience. We ultimately ended up with a different used X3 and attribute a lot of our decision to the great service we received from Bryce. I'd highly recommend him to anyone in the market. More

Great Staff I just bought my third BMW from BMW of West Springfield, Bryce Piemonte and Chris Hughes were great to do business with. I would not hesitate to buy m I just bought my third BMW from BMW of West Springfield, Bryce Piemonte and Chris Hughes were great to do business with. I would not hesitate to buy my next BMW from this dealership. More

No service after sale from sales manager I bought a pre owned 2011 X 5 from BMW West Springfield in March of this year. After several months of trying to like the car, I couldn't as it was to I bought a pre owned 2011 X 5 from BMW West Springfield in March of this year. After several months of trying to like the car, I couldn't as it was too big for me. I had always owned 5 series sedans prior, but bought the X 5 to transport my grandchildren. So I decided to contact the sales manager who I did the deal with (Chris Hughes). He returned my original email, where I told him that I would like to try and do a deal on a pre owned 5 series, telling me he was on vacation. That was in August. After repeated emails, then calls to the dealership, I never was able to reach him. At one point, a sales person called to see how many miles I had on the car (49,000) and I never heard back from him either. It makes you wonder what is wrong with the car they sold me, that doesn't want them to take it back in trade. Regardless, I travelled 100 miles to this dealership, and feel totally scammed. I will be contacting BMW USA in New Jersey to make them aware of this surprisingly bad service. More

The worst dealership experience I've ever had This has been by far the worst experience I've ever had dealing with a dealership in my life. I've recently visited to take a look at a used G35x whe This has been by far the worst experience I've ever had dealing with a dealership in my life. I've recently visited to take a look at a used G35x where I was met by Robert Melendez. The car was not on the lot and he told me the reasoning behind this was because another employee took it home and would be in touch with me tomorrow to let me know what was going on with the car. The next day I waited for a call, and decided to reach out around 4pm and see what was going on. That is when I came in contact with Stephen King and told me that the car was indeed on the lot and he would have it on the upper lot where I could take it for test drive. When I showed up, the car was nowhere to be found. When I approached Robert he was extremely rude and told me he didn't call me and confused why I was there. I reminded him that he told me he would call me regardless which he failed to do and he continued to be unprofessional. He said he would look for the car and get Stephen for me. 20 minutes past and there was no sign of either of them and decided to go find Stephen myself and get to the bottom of it. I finally found him, where he told me that the car was sold and he tried getting ahold of me but conveniently called the wrong number even though I wrote it down as legible as you can possibly do. Whether this was just a way to not deal with me or lacking attention to detail its completely unacceptable and reflects highly on upper management. I put up a facebook status and tweet and it seemed like ALOT of people are not happy with your dealership. I will be going higher up with this complaint and will continue to discourage everyone from giving your dealership. Your employees should be reminded that they are car salesmen not brain surgeons and should show some humility More

'ANOTHER NEW 5 SERIES! Just purchased another new 5 Series from BMW Of West Springfield. This dealership sets the standards for professionalism and courtesy. No one walks ar Just purchased another new 5 Series from BMW Of West Springfield. This dealership sets the standards for professionalism and courtesy. No one walks around bored and uncaring. There is a certain energy in the atmosphere at this dealership and this becomes quite apparent very early in the buying process. I would like to give special compliments to Justin and Jerome! More

Best Dealership Sales Representative so far. After searching for several months and dreading another dealership experience, I stopped by to check out a 2011 BMW. Bryce was very friendly and accom After searching for several months and dreading another dealership experience, I stopped by to check out a 2011 BMW. Bryce was very friendly and accommodating about test driving the vehicle (even for multiple visits). It is also very nice to be able to view service records of the vehicle and vehicle history without having to show any commitment. The negotiation process was very professional and honest. Upon agreeing on the price, the paperwork was handled in a very respectful manner. The transaction process was very quick compared to other dealerships. Bryce made sure everything would come together, follow through the process to insure the customer is happy. Being very picky about dealerships and sales reps, I would recommend Bryce Piemonte to anyone I know for a vehicle purchase. More

This Is How It Should Be I was interested in leasing a new BMW. I began working with Bryce Piemonte and was very impressed by the service I received. Bryce has a very positi I was interested in leasing a new BMW. I began working with Bryce Piemonte and was very impressed by the service I received. Bryce has a very positive and helpful attitude. He provided me with some very reasonable figures on a 3 series and an X3. This was my first time leasing and Bryce did a great job helping me understand the leasing process. This supportive approach helped me make a decision with confidence. What did surprise me was that the BMW I looked at actually turned out to cost less per month (all hidden fees included) than the Lexus IS and Audi A3 we were also considering. BMW of West Springfield offers great value. As long as Bryce stays at BMW of West Springfield I will make it my first stop when looking for my next vehicle. More