BMW of West Springfield

Mike Tirrel was an absolute pleasure to work with. His effervescent personality, attentiveness and product knowledge were unparalelled. The overall experience was fabulous. I would highly recommend this effervescent personality, attentiveness and product knowledge were unparalelled. The overall experience was fabulous. I would highly recommend this dealership and Mike in particular. More

Connie was very helpful and friendly. She explained the process very well and handled both the drop off and pick up processes very well. One issue was not completely resolved and a service rep went for process very well and handled both the drop off and pick up processes very well. One issue was not completely resolved and a service rep went for a test ride with me to attempt to replicate problem. The problem was not observed but I appreciated the effort. Very satisfactory experience. More

Very poor follow through from the sales associate. Promises were made and not kept. Telephone calls were not returned after the sale was complete. I had questions that arose after a couple of days of Promises were made and not kept. Telephone calls were not returned after the sale was complete. I had questions that arose after a couple of days of driving my new BMW, which I emailed to the sales associate. He told me he would get me answers but never followed through. I would use this dealership again, but would choose a different sales associate. More

Pleasant and knowledgeable staff, nice modern dealership facility, easy drive-in drop off, free loaner car, done on time, and free factory service for the first 4 years. What else can you ask for? facility, easy drive-in drop off, free loaner car, done on time, and free factory service for the first 4 years. What else can you ask for? More

Tony Quiterio was very helpful, friendly, spent a lot of time with us, thoroughly answered all our questions not just about the car we were interested in but about the auto business generally, pricing, fin time with us, thoroughly answered all our questions not just about the car we were interested in but about the auto business generally, pricing, financing etc. Liked him a lot. More

Our visit was very pleasant. Car shopping can be a drag. Tony made us feel comfortable and excited to spend money. I liked him so much I 'm telling my friends and family that are looking to go see Tony. He Tony made us feel comfortable and excited to spend money. I liked him so much I 'm telling my friends and family that are looking to go see Tony. He really knows his BMW. More

Dani is a pleasure to work with. He truely cares for his customers and goes out of his way to make sure they are happy. customers and goes out of his way to make sure they are happy. More

My husband and I went to Lexus first to buy a new SUV and was treated awful. We went to WS BMW immediatly after and received exceptional service from Walter. He was wonderful and made our transaction smoot was treated awful. We went to WS BMW immediatly after and received exceptional service from Walter. He was wonderful and made our transaction smooth. Walter took good care of us through the entire process. We love our X5 diesel and thank Walter for recommending it. BMW is very lucky to have Walter working for them, he is a true asset! More

What a positive & pleasant experience!!! I never thought i would say that about buying a car, but Michael made this happen! I was not looking foward the anxiety & pressure that occurs with a car pur thought i would say that about buying a car, but Michael made this happen! I was not looking foward the anxiety & pressure that occurs with a car purchase. Michael & Andy made this the smoothest purchase ever. I never once felt like I was in a "push/pull" situation. The price of the suv was great & our trade in was fair. The whole staff was professional & accomodating. I have already told my "BMW" friends about where they are buying their next car! More