BMW of West Springfield - Service Center

Unprofessional and don't care if left in dangerous situation My car was having trouble starting about a week ago. So I had it towed to this BMW dealership because it is the closest to me. I usually go to the BMW My car was having trouble starting about a week ago. So I had it towed to this BMW dealership because it is the closest to me. I usually go to the BMW dealership in Shrewsbury. They told us that we would know what was wrong with it by Monday. I had it towed there on Friday. Monday came and went without a call. We had to chase them down on the phone and we were told there wasn't even a mechanic there to look at it. The next day, we were told that the car will be fixed by Wednesday morning. Meaning they didn't even look at it until Tuesday evening. I picked up my car on Wednesday with a friend who drove me a half hour to get there. We got there and they assured me that there shouldn't be a problem with it. They said they replaced the battery and fixed whatever was happening in the engine. A day and half went by and the same problem started. I called the dealership and they said to bring it in and that I will be given a loaner car while they look at it. I arrived at the dealership and they first basically told me that they didn't have any loaner cars available. What professional and qualified dealership doesn't have a single loaner car available AND promises a loaner car to someone who is driving a half hour away. They looked at my car and said they won't have a loaner car till next week on Tuesday but my car should not have any problems until then. Came back home that Friday with my car, 5 hours later my car isn't starting again. NOR is it starting again this morning. This dealership has the most idiotic and unqualified people ever. If they aren't qualified they shouldn't be servicing BMWs nor should they be stressing their customers. I had to pay a hefty amount to get it fixed the first time, to get it towed there the first time and now I will have to pay the same and more because these people don't have the basic knowledge of checking everything and making sure its working. Clearly they don't care about their customers if they just let them drive away in car that isn't working properly and leaving them in a dangerous situation. More

DON'T LET THIS OUTRAGE HAPPEN TO YOU - AVOID THIS PLACE! 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to this dealer for service or you might be victimized like I was! I live in Connecticut and I phoned yesterday to set up an oil change appointment. Dan in service told me there was a $49 special (great price!). I made an appointment for 10:10 a.m. and told him I would be waiting - with my dog (he said it would be OK). When asked, he assured me "it would take between an hour and an hour and a half." This is important because I live nearly 40 miles from the dealership. BUT - guess what happened when I arrived there at about 9:45 this morning? A woman there and Dan acted as though they never heard of me or know of the appointment I made. I had to remind them. Then Dan asks - as if he didn't already know - "will you be waiting?" "Well...yeah! I told you yesterday," I replied. Well, he says, "because it will take at least four hours." FOUR HOURS? "You promised me it would take an hour to an hour and a half." "We had a lot of cars today and everybody's waiting," he says, without an apology or hint of remorse or a sense of responsibility for the upset he has caused. Nor did he seem to care that he was going back on his word. THEY ARE NOT TRUE TO THEIR WORD. He then told me he'd talk to his manager. It was all baloney. He spent one second in the guy's office. Neither showed any remorse or a sense of responsibility for the mess they'd gotten me into. "The earliest the manager says we can get your car in is about two hours." (Then the job would take about two hours.) In other words, he's repeating the outrage he told me earlier - that he was not honoring the promises he'd made to me the day before. DO NOT GO TO THIS DEALER!!! I simply said..."OK, Dan, I can't do business with you guys." And I suggest you spare yourself a similar waste of time and outrage. They really should have compensated me for my lost time, mileage, gasoline spent getting there and the fact that I'd now have wasted a day on which I could have gone elsewhere. SPARE YOURSELF THE GRIEF AND FIND A RESPONSIBLE DEALER! More

Beyond Exceptional! Edwin Torres, sales and Jerome Ballesteros, New Car Sales Manager demonstrated outstanding customer service, coupled with a friendly atmosphere. Bes Edwin Torres, sales and Jerome Ballesteros, New Car Sales Manager demonstrated outstanding customer service, coupled with a friendly atmosphere. Best car buying experience EVER! Thanks Gengras BMW of West Springfield! And just to confirm the exceptional services, even after the sale: My son and I came in this afternoon for a car wash and while we were waiting, Christopher Hughs presented my son with a model figurine which created a memorable experience for the child as well. A very satisfied family, just wish I could take this five star and double it! More