BMW of Westbrook

This is the only BMW dealership that doesn’t wash and clean you car after service ? Food for thought to offer a small service that goes a long way clean you car after service ? Food for thought to offer a small service that goes a long way More

Had my car in for warranty airbag service along with some other warranty repairs. Dropping the car off was an interesting experience. It was a game of hide and seek. Once the service writer was found the other warranty repairs. Dropping the car off was an interesting experience. It was a game of hide and seek. Once the service writer was found the interaction was less than enjoyable, you know me bothering her by having her do her job. Good thing eye contact isn't required at BMW of Westbrook or she would be shirking in her responsibilities. Work was completed and I picked up car after hours without incident. I then called the following day as I had a few questions for the technician who performed the repairs on my vehicle. This alone was a challenge as during my initial interaction none of my personal information was transcribed correctly. My name and phone number were entered incorrectly into their system, this was my fault of course and was asked to call back with my invoice number. I was shocked it was so difficult to find my vehicle information so shortly after having service done. Adam, "my" service representative said that their policy is not to have service tech speak with customers. He then attempted to himself field my question, and was unable to answer it in an articulate, and intelligable manner. I then again requested to just speak with the technician as he had first hand knowledge of the repairs performed. Adam then in an arrogant telephone-tough guy tone told me they get $150 an hour and if I wanted to speak with the technician I would have to pay for his time. I agreed to pay for a 10-15 minute conversation even though I didn't want to, but how else would I be able to speak with the technician. He then renigged the paid conversation idea, despite it being introduced to me by him. At this point I came to realize that this conversation was not going to end in anything other than frustration and cordially end the phone call. It's crazy how I called with just the simplest of questions and was treated so poorly I felt the need to post a mini novel about the horrible experience I had. It makes me wonder why I am not able to speak with the technician and appears very shady like something is being hidden from me. Just sucks this is the only BMW dealer in the area. Hopefully BMW drops this outfit and a customer service oriented dealer group takes the reins. I still love my BMW 135i. Year one of the one. The staff at BMW Westbrook not so much love for them. If I had a 328 or the similar ilk I might not anything BMW after an experience like this. More

I had a wonderful experience. Brittney was very professional and personable. She took her time explaining the vehicle always keeping in mind my needs. Matt in the finance department did as well. professional and personable. She took her time explaining the vehicle always keeping in mind my needs. Matt in the finance department did as well. More

Service is overpriced way overpriced should think about lowering your prices because you are so overpriced Last time I use you Won’t be recommending my BMW friends for service because you are so overpr lowering your prices because you are so overpriced Last time I use you Won’t be recommending my BMW friends for service because you are so overpriced More

So pleased I was able to get appointment so quickly given Covid19 pandemic. Excellent service. Tracy is wonderful & extremely pleasant & helpful. Liked video provided of underneath of car. New text alerts ar Covid19 pandemic. Excellent service. Tracy is wonderful & extremely pleasant & helpful. Liked video provided of underneath of car. New text alerts are convenient too. More

Impressed with the availability of a beautiful loaner and the way they handled the social distancing requirements mandated in Maine by the covid 19 situation. the way they handled the social distancing requirements mandated in Maine by the covid 19 situation. More

The Westbrook team did a great job, especially during these difficult times. I can be a real pain and Jo was very patient with me explaining the process along the way and even sent pictures. Well done these difficult times. I can be a real pain and Jo was very patient with me explaining the process along the way and even sent pictures. Well done everyone. -Bill More

I needed service in my BMW during the Corona situation. The dealer took very special care to protect the interior of my car, and performed their usual great service. They made it as easy and safe as it cou The dealer took very special care to protect the interior of my car, and performed their usual great service. They made it as easy and safe as it could be, given the circumstances. Very pleased. More

Always professional service manager Tracy Noyes is very good and anytime I’ve had service there she’s taking care of me and it has been excellent good and anytime I’ve had service there she’s taking care of me and it has been excellent More

Always kind, courteous and professional. A shout out to Tracey Noyes who is always very knowledgeable and helpful. Didn’t catch the mans name who took my car in but he was also great Tracey Noyes who is always very knowledgeable and helpful. Didn’t catch the mans name who took my car in but he was also great More