BMW of Westbrook

Service is very thorough and knowledgeable. Always responsive. Quality workmanship. Practical advice for what is an immediate need and what can be deferred. is very thorough and knowledgeable. Always responsive. Quality workmanship. Practical advice for what is an immediate need and what can be deferred. Have used for years. More

Emergency I am from out of state. While driving, my car lost A/C airflow. I googled the nearest BMW location and found Westbrook. They greeted me as if I was I am from out of state. While driving, my car lost A/C airflow. I googled the nearest BMW location and found Westbrook. They greeted me as if I was a regular customer, promptly took my car in and diagnosed the problem. If I lived here they would be my dealership. Fantastic response and extremely polite and helpful staff. Thank You! More

Routine services All was good. Waiting to have car washed was longer than expected. Facility was clean and welcoming with coffee and snacks available. Will use again f All was good. Waiting to have car washed was longer than expected. Facility was clean and welcoming with coffee and snacks available. Will use again for service. More

Neshti is the best sales person All I can say is this lady loves her job and her customers. My wife wasn’t sure about our deal and was going to pass and she got us a better deal. She All I can say is this lady loves her job and her customers. My wife wasn’t sure about our deal and was going to pass and she got us a better deal. She is professional and personable. The whole dealership is awesome and we will be back and that’s something as we are from Ohio. More

Electrical Snafu Engine light on and computer diagnostic indicated a vacuum leak. Not so. Determined to be an electrical malfunction and computer could not indicate wh Engine light on and computer diagnostic indicated a vacuum leak. Not so. Determined to be an electrical malfunction and computer could not indicate where. Mechanic had to check each electrical connection in an orderly fashion until he found the problem. Luckily he found it halfway through the car and repaired it. It was a factory error causing a wire to rub and wear through. Covered under warranty with no hassle. More

New lease car Great experience dealing with Chris to obtain our new X-3. Car was ready when promised, paperwork through Matt was no problem. Chris is a source of k Great experience dealing with Chris to obtain our new X-3. Car was ready when promised, paperwork through Matt was no problem. Chris is a source of knowledge about the car. More

Stress free experience Usually when I buy a new car I’m at the dealership for hours, negotiating prices, waiting for the salesperson to come back from giving my offer to the Usually when I buy a new car I’m at the dealership for hours, negotiating prices, waiting for the salesperson to come back from giving my offer to the sales manager, etc. I had a stress free experience at BMW of Westbrook. I worked with Zack, whom I first met in Feb. he kept in touch but didn’t make me feel “pressured” and waited for me to be ready to purchase my vehicle. There was no runaround with the trade in value of my car - I thought it was very fair, and no back and forth on the price of the car I bought, which was also very fair and a great deal. I’m very pleased with my experience and would go there again in the future. More

Efficient, friendly an on time! It is always a pleasure to use BMW Westwood--Efficient, friendly and timely. The facility is lovely so waiting there is a pleasant experience. Drinks It is always a pleasure to use BMW Westwood--Efficient, friendly and timely. The facility is lovely so waiting there is a pleasant experience. Drinks and food included. More

Great service I had to have my BMW towed in because while trying to do a winter tire switch over the tire store broke the lug lock. I emailed my service writer as I had to have my BMW towed in because while trying to do a winter tire switch over the tire store broke the lug lock. I emailed my service writer asking her to fix the problem and also told her I had a service appointment in a week but could she service the car while it was there. She fully communicated thru the whole process, got my approval on all services, and left even fulfilled my late night pickup request. More

Terrific experience Brittany was wonderful. So knowledgeable, helpful and fun to work with. A great experience Matt did all of the final documents and was great. Organi Brittany was wonderful. So knowledgeable, helpful and fun to work with. A great experience Matt did all of the final documents and was great. Organized. Took us through everything concisely and throughly. I highly recommend Bill Dodge More