BMW of Westbrook

Adam, the service underwriter is friendly and efficient. They serviced my car faster than I thought as I waited. Even had to through out my coffee! They serviced my car faster than I thought as I waited. Even had to through out my coffee! More

Working with Zack at BMW of Westbrook was easy, low‑pressure, and genuinely enjoyable. He built a trusting relationship from day one, kept communication transparent and consistent, and made the ent low‑pressure, and genuinely enjoyable. He built a trusting relationship from day one, kept communication transparent and consistent, and made the entire process feel effortless. Thanks to his guidance and care, we ended up with our dream car. More

My experience with the recent purchase of a BMW was wonderful! I could not have asked for a more seamless process from beginning to end! If anyone would like a BMW then Bill Dodge BMW is the place to wonderful! I could not have asked for a more seamless process from beginning to end! If anyone would like a BMW then Bill Dodge BMW is the place to go! Thank you! More

I had an excellent experience working with Jo Carpenito throughout the entire process of special ordering my BMW M3. Jo was patient, helpful, and extremely accommodating with all of my last-minute requests throughout the entire process of special ordering my BMW M3. Jo was patient, helpful, and extremely accommodating with all of my last-minute requests. He kept me updated every step of the way and made the whole process feel smooth and stress-free. I live about an hour and a half away, but after this experience, I’ll definitely be doing business with Jo and this dealership moving forward — even for service. After not having the best experiences with other dealerships in Massachusetts and New Hampshire, this was a completely different experience. Everyone involved was welcoming, professional, and low-pressure from start to finish. Highly recommend Jo and the team!- Joseph Rodriguez More

The offer MAG extend warranty and it us the biggest scam, the parts number should be written and listed in the contract and their finance manager told me it will cover bumper to bumper. the parts number should be written and listed in the contract and their finance manager told me it will cover bumper to bumper. More

Service and Quality of work was positive, but the pricing and additional scope of work was unreasonable. I realize that with premium brands we’ll see high prices, but this is beyond that. An oil change turne and additional scope of work was unreasonable. I realize that with premium brands we’ll see high prices, but this is beyond that. An oil change turned into $6k+ of recommended work. Another dealership looked at vehicle and came up with none of the same recommendations. Cabin air filter change is $20part and 5-10 minutes to install with a screw driver, this dealership quoted me $658 for that job. As I said, I’m OK with premium, this is unrealistic. More

Garth seemed to know what my car needed. He was great. Service seems super exceptional too long s day. Left car at 7:45 was not ready until after 3. He was great. Service seems super exceptional too long s day. Left car at 7:45 was not ready until after 3. More

No follow up to issues at service and quoted trade then changed value ar closing because they took longer to deliver ordered vehicle. Service waiting room dirty and very poor amenities. Somehow when you bu changed value ar closing because they took longer to deliver ordered vehicle. Service waiting room dirty and very poor amenities. Somehow when you buy a BMW you expect a little better treatment. This was our first service after purchasing. Balance machine was broken also. Wanted follow up with tech guy and service writer left message which wasn’t followed up by tech person. More

Westbrook BMW proactively reached out to me on more than one occasion, for a BMW recalled repair item. They provided convenient shuttle service, the work was performed in a timely manner, my car was washed one occasion, for a BMW recalled repair item. They provided convenient shuttle service, the work was performed in a timely manner, my car was washed before being returned to me, and they installed my new license plates at no charge. I’m very happy with their service and work on my vehicle. More

Efficiency and pleasant. Work done In a timely manner. Would always recommend this service department Work done In a timely manner. Would always recommend this service department More