BMW of Westbrook

Each time my BMW has needed service (routine) I always have such a wonderful experience at Bill Dodge Auto Group!! Before I started buying & servicing my cars from Bill Dodge I always dreaded when I need have such a wonderful experience at Bill Dodge Auto Group!! Before I started buying & servicing my cars from Bill Dodge I always dreaded when I needed to get work done on my car. Now, it's not only painless, but actually enjoyable! Everyone I've ever come in contact with is so pleasant, helpful, & friendly there! Steve Crossman does a great job there! Thank you!!! More

UPDATE: The Service Manager did refund the money we were charged for gas. They have also offered to look into the issue for what would be the fourth time. They have gone so far as to offer pick up and dro charged for gas. They have also offered to look into the issue for what would be the fourth time. They have gone so far as to offer pick up and drop off service for our car and a loaner for us to drive. Our recent visit to the service department at Bill Dodge was unsatisfactory. We are having problems with the radio in our BMW 328I. They replaced the radio and told us the car was fixed. After a few miles it became apparent that the issue had not been resolved. We brought the car back to Bill Dodge and asked them to try again. This time they replaced the amplifier and informed us that they had resolved the problem. We picked up the car and found that they had not resolved the issue. Additionally we discovered that we had been charged for gas in the loaner car we had been provided. This was done despite the fact that we had return the loaner car with a full tank of gas. We did not pay for the unsatisfactory repair as the vehicle is still under warranty. I will not return to Bill Dodge BMW. The Sales department puts a minimum amount of effort into their job. This is why we did not Purchase our vehicle from them in the first place. The Service department has proven to be impotent, and dishonest. More

I am disapointed with the lack of KNOWLEDGEBLE customer service by Bill Dodge BMW. I am equally disapointed with BMW corporate Customer Service as well. BMW Does not seem to care about the lack of servic service by Bill Dodge BMW. I am equally disapointed with BMW corporate Customer Service as well. BMW Does not seem to care about the lack of service performed by one of their dealerships, this coupled with the fact that Bill Dodge will quote Warranty Covered Repairs in hopes of duping those whom are not more on top of their warranties into forking over mass amounts of monies/CA$$$H for warranty covered repairs. Management is equally disapointing as they (Steve) would rather to correspond via email, and when you call Win Dodge, good luck on getting a call back.. Stay away from Bill Dodge BMW Service.. Horror Show.. To Date vehicle has yet to have warranty repairs performed due to the dealerships lack of ability to get Win Dodge to call to, at the very least, apologize to us for the lack of service.. More

Seems as though this issue may be resolved and it looks as though Bill Dodge is stepping up to help, It is appreciated. Ok So I own a 2008 BMW 328xi not bought at Bill Dodge but they are the only serv as though Bill Dodge is stepping up to help, It is appreciated. Ok So I own a 2008 BMW 328xi not bought at Bill Dodge but they are the only service department in the state so its a must to deal with them. I know I'm not the only one to feel they have been treated poorly. In fact each time I'm in the building it is pointed out to me that I did not purchase my vechicle there (side note I tried to and u wouldn't match another dealerships price). My car CPO has had the same issue since a month from purchase. Starts hard feels like it may stall then makes a ticking noise. The first time I came in before 50,000 miles I was basically told nothing was wrong left with the car still making the same noise and I was not happy. The second time I had my dealership bring the car in, this time a slight problem was found and fixed by my warrenty. Picked up the car and a week later the ticking noise is back (band-aid fix?) I then return to Bill Dodge myself explain the issue again and the service lady at the desk tells me perhaps I need an oil change... Really Lady? Really? So this time now out of my warrenty or so Bill Dodge thinks the real problem is found and they can repair it for $2,400. I go back to my dealership to tell my story and have my extended warrenty company contacted so I can have the repair done. As if this isn't bad enough my "issue" is common, you can search it on the internet and read all the information on it and play videos of the exact noise my car makes. So your BMW service department workers have no idea of common issues in the cars they service?? More

gave small trade in value for a 2005 BMW then sold her a 2006 with 50k Miles and now we can not get into another car because they screwed my disabled wife. The value they gave her 2006 this week is 1/2 for 2006 with 50k Miles and now we can not get into another car because they screwed my disabled wife. The value they gave her 2006 this week is 1/2 for the value they sold it for. Also the did a bait and switch on the finacing from 2.9 to almost 7%! More

Switched from Audi to BMW mostly due to the fact that this dealership came highly recommended (within my gear-head circle of friends). From the very first day shopping for a new car from this dealership this dealership came highly recommended (within my gear-head circle of friends). From the very first day shopping for a new car from this dealership - and, to be honest, that's never a welcome proposition - and an extremely professional sales staff (headed by the superb Sales Manager Paris Thomas) to the OUTSTANDING friendly and professional service we've ALWAYS encountered from day one [of service], and well beyond, headed by a truly honest and dedicated (when's the last time you heard that?!)Service Manager Steve Crossman - and that includes all his brilliant service advisors (Ron Forgues; Tracy Noyes; Denise Savoia) - this Bill Dodge dealership will NOT disappoint. No, I am NOT the owner (of the dealership), merely an EXTREMELY and CONSISTENTLY SATISFIED CUSTOMER. From Sales to Service this dealership rocks! More

Jeremie was extremely helpful providing me with information ( as i was buying a BMW signt unseen)which led me to the best decision i have EVER made re car buying. His expertise was invaluable to m information ( as i was buying a BMW signt unseen)which led me to the best decision i have EVER made re car buying. His expertise was invaluable to me in making my final decision. Because we were dealing by phone he was there everytime I called even though i'm sure he was super busy with other customers. He and Debora/Debra delivered my new car at 10:00 p.m. to Houlton, Maine - 4 hours north of Westbrook. He then very meticulously explained every detail on the car while we stood out in the cold of night. Even the next day when i couldn't figure out a few tiny details...he was immediately available. I'm adopting Jeremie as my son. LOL I look forward to chatting with Jeremie as I am sure I will have lots more questions for him as I learn ow everything works. Please choose Jeremie as your sales rep....you can't go wrong! More

Most of my dealings were with Jeremie Montgomery. He did a great sales job on getting me into the BMW X5 Diesel model. When I started looking for a new vehicle I had no intention of buying a diesel but thr a great sales job on getting me into the BMW X5 Diesel model. When I started looking for a new vehicle I had no intention of buying a diesel but through knowledge provided to me by Jeremie I was convinced that I would like the diesel and that it was a better deal financially. To make a long story short my experience from decision, design order and delivery was outstanding and I have to give all the credit to Jeremie. He kept in touch and genuinely made me feel like he cared about my purchase. He went through everything I needed to know about the vehicle when I picked it up yesterday. I love the vehicle. The color Mineral green is unique and the dark brown interior is beautiful. This is my first BMW but I know it won't be my last. More

I had an excellent car buying experience at the Bill Dodge Auto Group. I recently bought a certified preowned BMW wagon and the car looks and feels brand new. Derek Berdan was my sales consultant and Dodge Auto Group. I recently bought a certified preowned BMW wagon and the car looks and feels brand new. Derek Berdan was my sales consultant and he did a fantastic job. Not only did he call me to see the car the minute it arrived but he also came in on his day off (and he is the father of young children) to go through the car "soup to nuts" with me. I could not endorse Derek or Bill Dodge BMW more highly. It is not easy to find this kind of service in the industry today. Great job Bill Dodge Auto Group - I agree with the other reviewer who said, you run a "class act." Cynthia S. Doolan More

My experience with Bill Dodge Group has been outstanding because they went out of their way when BMW delayed delivery of my new car. I had flown to Maine to pick up the car and have a wonderful vacation. because they went out of their way when BMW delayed delivery of my new car. I had flown to Maine to pick up the car and have a wonderful vacation. Bill Dodge Group took excellent care of my family and me and arranged a loaner car. I felt they were a class act all the way and did everything within their power to make the situation 'right'. Thanks for the great experience! More