BMW of the Main Line

Took my wife’s BMW in due to a recall. They called when the work was done and said the transfer case was leaking oil and it would cost $6000 to replace. Or we could sell them the car. We They called when the work was done and said the transfer case was leaking oil and it would cost $6000 to replace. Or we could sell them the car. We said no thanks and took the car to a transmission specialist who put the car up on a lift, ran it for over an hour and found no leak and no problem. By the way, the car was exhibiting no signs of a transfer case leak before we brought it in. Just sayin. Previous experience. They wanted to charge my wife $350 to replace the wiper blades. More

I had the absolute pleasure of working with Lou at BMW of the Main Line, and I can’t recommend her highly enough. From the very first interaction, Lou stood out as someone who truly cares—not just about maki the Main Line, and I can’t recommend her highly enough. From the very first interaction, Lou stood out as someone who truly cares—not just about making a sale, but about making sure her customers find the right car for their needs and lifestyle. Lou is kind, attentive, and incredibly personable, making the entire process feel less like a transaction and more like a thoughtful conversation. She took the time to listen carefully, answer every question honestly, and walk me through all available options without ever making me feel pressured or rushed. Her transparency and integrity were refreshing and built a sense of trust from the start. It’s clear that Lou is deeply committed to her work and to the people she helps. She went above and beyond to ensure I felt informed and confident every step of the way. Thanks to her, I drove away in a car that fits me perfectly—and with the peace of mind that I made the right choice. If you’re looking for someone who is professional, knowledgeable, and genuinely invested in helping you find the right fit, Lou is the person to see. More

Emanuel took me through the cars that I was interested in and found my car . My first BMW, no hassle, no pushing, felt no pressure buying my first was a great experience, BTW, love my new car and found my car . My first BMW, no hassle, no pushing, felt no pressure buying my first was a great experience, BTW, love my new car More

My service advisor Deb was a “10”. She made sure my car concerns were 100% addressed. Deb is a huge asset to BMW! She made sure my car concerns were 100% addressed. Deb is a huge asset to BMW! More

They don't listen to nothing you tell them over charge people. Charge my card without my permission. Called them to complain about the service nick the manger never responded back. How can you'll tell people. Charge my card without my permission. Called them to complain about the service nick the manger never responded back. How can you'll tell me at first don't worry about the tolls but go behind my back in charge my credit card without my permission. I never give you my car for nothing but to pay for my service. The worker Seth lie to me I would never bring my car to them again. Jonathan is the worst advisor he doesn't communicate with his customers at all. I call cooperation wait for a week for someone to respond back for them to tell me that I have to talk to someone at the dealership however when u call the dealership u can't never reach the manger More

My experience was seamless. Ewan was amazing. He was thorough, knowledgeable and beyond accommodating during this process. Every team member was equally welcoming which made me Ewan was amazing. He was thorough, knowledgeable and beyond accommodating during this process. Every team member was equally welcoming which made me feel at home. This was the best vehicle purchase experience I have ever had. BMW Mainline is awesome! Thank you again. More

Terrible customer service, especially in their service department. Don’t waste your time!! Good luck getting through to anyone when you really need them and when you do, they’re not helpful at all!! department. Don’t waste your time!! Good luck getting through to anyone when you really need them and when you do, they’re not helpful at all!! More

The sales experience is excellent and very professional. The support experience for the car technology is also very proactive and thorough. The paperwork part of the process was quick and easy. The support experience for the car technology is also very proactive and thorough. The paperwork part of the process was quick and easy. More

Best service in Philadelphia, it was a pleasure working with Nick Giordano with my service issues with Nick Giordano with my service issues More

The service department with Debbie Schmidt as our service leader is excellent We appreciate the positive feedback and prompt response to our customer care needs leader is excellent We appreciate the positive feedback and prompt response to our customer care needs More