BMW of the Main Line

Overall, I was unhappy with the experience. My service representative and all of the staff were respectful, courteous, and friendly (the only reason I gave 2 stars instead of 1). Attention to d My service representative and all of the staff were respectful, courteous, and friendly (the only reason I gave 2 stars instead of 1). Attention to detail may have been lacking. I came in for an oil change and left with a $620 bill. My service technician said that my car was due for a new engine air filter and cabin filter, which I authorized. There was no mention of cost, so I assumed the amount would be considered reasonable by a customer. When I went to pick up my car, I noted that I did not receive a video inspection of my vehicle (which this shop used to send). I was told, "they didn't find anything," which I translate into: "we only did the work we are charging to you." The representative later told me that ownership recently changed, so maybe they are cutting corners now. The final kicker was the bill that showed over $500 for the filter changes. The only explanation I got: "sometimes they have to take apart the dashboard to replace the cabin filter." Not exactly...it's accessed from below the glove compartment...but okay, so why was the engine air filter even more expensive? That one is accessed pretty easily in the engine bay. Net-net, I was either erroneously charged or the labor rate for two 15-minute jobs was completely unreasonable. More

Great professional customer service. The greeters, the service manager and the complimentary car wash was the best. The service department is always a great experience. The greeters, the service manager and the complimentary car wash was the best. The service department is always a great experience. More

This was the first time that I have used this dealership I am am very happy with their service I am am very happy with their service More

Excellent Service! Highly recommended. Very helpful and knowledgeable No skams or hidden fees. All legit Highly recommended. Very helpful and knowledgeable No skams or hidden fees. All legit More

Service representative Jackson Ward was excellent. My appointment was on time and the service was completed quickly and as explained to me. My appointment was on time and the service was completed quickly and as explained to me. More

Very professional service and clear requirements paperwork provided. Clean and timely. Exceeding expectations with quality service. paperwork provided. Clean and timely. Exceeding expectations with quality service. More

Gibreel was very professional and personable. I was greeted promptly upon arrival. He was able to insure the service requested was completed within the time frame indicated upon arrival and kept I was greeted promptly upon arrival. He was able to insure the service requested was completed within the time frame indicated upon arrival and kept me informed during the process. More

Great service experience and professionalism with Debbie,always considerate and accommodating,it’s a pleasure always Debbie,always considerate and accommodating,it’s a pleasure always More

My first time there and not pleased. I was told that my car would only take a few hours only to find out by the end of the day yesterday that the recall part that i needed had to be deli I was told that my car would only take a few hours only to find out by the end of the day yesterday that the recall part that i needed had to be delivered in the morning. I have missed two days of work because of this inconvenience and the young man Rony made me feel like it didn’t matter. The young lady who answered the phone in the service department seemed more concerned about me than he did. Very disappointed More

I purchased my X5 in 2019 when I worked in Philadelphia and was close to BMW of the Mainline. This said, I no longer work in Philadelphia BUT I travel an hour to this dealership as the Service department and was close to BMW of the Mainline. This said, I no longer work in Philadelphia BUT I travel an hour to this dealership as the Service department is fantastic. I want to point out Debbie Schmitt who I always request to be my service advisor. She is outstanding and makes the service experience a positive one. As does the Service department that will hop on the phone and answer questions when I have them. Lastly, the team that books service appointments is also fantastic! Thank you, BMW of the Mainline! More