BMW of the Main Line

Debbie is great efficient explains everything and keeps me posted on progress other employees are courteous and efficient me posted on progress other employees are courteous and efficient More

My car was picked up on Mon and just delivered to me a few hrs ago. The work order was for a state inspection, check leak in tire and refinish two wheels. I received a call later in the afternoon from Ern few hrs ago. The work order was for a state inspection, check leak in tire and refinish two wheels. I received a call later in the afternoon from Ernesto who proceeded to tell me the wheels would not be refinished at no cost contrary to what he told me last year when they refinished the wrong wheels. He proceeded to argue with me after I told him I wasn’t having this conversation since he agreed to refinish the wheels and requested his manager call me. I did receive a call from Zach who started the conversation by insulting me and telling me I was confused about what the tire and wheel package I paid $1,000’s of dollars covers and I told him no your wrong and I’m not confused. Long story short he agreed to refinish the wheels and refinished the wrong ones after I told him twice which to refinish. Ernesto then calls me Tues afternoon to recommend service… why such a delay when there was a reminder in the dash? Then he tells me the car would be ready Wed and it wasn’t and I had to call back to be told it wasn’t ready because the wheels weren’t done and Ernesto didn’t call me back! I then called again Thurs to be told it still wasn’t ready. So, I finally 5 days later had the car delivered and asked them to rotate the wheels so the two front would be refinished. The only competent people here are Greg in service who I spoke to and Joseph who picked up and delivered my car. I have choices on where and whom to do business and it will NEVER be at Main Line again. More

Clean, open and well maintained dealership with easy access to vehicles so customer can get a hands on with the vehicle and explore the features and feel for it. Test drive was easy as the talk was more access to vehicles so customer can get a hands on with the vehicle and explore the features and feel for it. Test drive was easy as the talk was more about the features and handling of the vehicle with the salesperson rather than trying to convince to buy it. More

I'm thrilled with my new ride. My primary sales contact, Wes, was polite and accommodating throughout the whole process. I was comfortable asking questions and never felt pressured My primary sales contact, Wes, was polite and accommodating throughout the whole process. I was comfortable asking questions and never felt pressured into a decision. Vinnie and KC in financing were also pleasant and helpful throughout the pre-owned car-buying experience. Anyone looking to buy a car needs to check this place out. More

The staff is exceptional and I couldn’t think of a better dealership to take my car I have been working with this dealership since 2013. I have no problem recommending them to anyone. Debbie my service advis dealership to take my car I have been working with this dealership since 2013. I have no problem recommending them to anyone. Debbie my service advisor she’s awesome! More

I have been to this dealership twice for service and repair and each time left much to be desired. Communication is horrible as to the status of your car and when you call, you don’t get a call back in repair and each time left much to be desired. Communication is horrible as to the status of your car and when you call, you don’t get a call back in a timely manner. Once I did speak to someone, I couldn’t even get the true information about the state of my car. Had my car for two days and not once did I get any update without me calling several times. When I finally picked up my car, all of the items that were supposed to be done were not. Will not come here again for any kind of service. Will go back to Devon Hill BMW where I’ve never had a problem. Came here because it was closer and others recommended. No more for me. More

Normally have my vehicle serviced at another dealer, but in the essence of time since this one is closer to me I decided to use them. I had a drop off appointment and expected to be in and out, but that was in the essence of time since this one is closer to me I decided to use them. I had a drop off appointment and expected to be in and out, but that was not the case. My particular service advisor was tied up longer than usual with another customer. While I do appreciate the service being extended to a customer in need, I also wondered why no other advisor could step up and process my drop off. That experience could have been better. At pickup time I was especially wondering if my vehicle would be cleaned like I normally experience at my regular dealership. To my disappointment it was not. I’ll take the extra time and distance for my next service. More

Excellent customer service! Michael and Afroze took very good care of me☺️ I will definitely recommend this dealership to my friends and family! Thanks again:) Michael and Afroze took very good care of me☺️ I will definitely recommend this dealership to my friends and family! Thanks again:) More

Service awesome 👌 each service wash the car place is accommodations there se l f caffeine e drink water free accommodations there se l f caffeine e drink water free More

On 1/3/2022 I went to BMW of the Mainline to purchase a BMW X5. I am a new customer to BMW and always wanted to own an X5. I sat down with a BMW Client Advisor (James Jones) who showed me several different BMW X5. I am a new customer to BMW and always wanted to own an X5. I sat down with a BMW Client Advisor (James Jones) who showed me several different vehicles. I settled on the “certified”pre-owned 2019 BMW X5 which was fully loaded. The vehicle needed parts before it could be sold to me. I left the dealership on 1/3/2022 under the impression that the parts were being ordered, and once everything was completed I would receive a call to finalize the deal. After weeks of not hearing any news on the status of the vehicle I reached out to James Jones who let me know he needed to confirm everything was a go. I received a call and agreed to finalize the purchase on 1/31/2022 (28 days later).  I inherited a 2020 Dodge Ram with 11000 miles fully loaded. This vehicle was a trade-in, in which I received $54,000 for my trade. The 2019 X5 was listed for $58,997.64 which I brought in a cashier's check in the amount of $12,000.00 to cover the difference and the additional maintenance package I intended to purchase. The sales of the vehicle was finalized under the pretense that everything in the certification report was completed and the vehicle was good to go.  The total amount of the purchase of the 2019 X5 with all the fees and the maintenance packages was $70,891.51. As I was getting ready to leave the dealership the Client Advisor went to bring the vehicle around so that I could take ownership and notice the PDC malfunction warning on the monitor in the vehicle. He advised me that someone from the service department would be calling me to schedule an appointment to have the vehicle fixed. (This was noted in the certification report prior to the sale, but wasn’t fixed) The following week I received a call to schedule a day and time to bring the vehicle in for servicing. The vehicle was scheduled to be dropped off on 2/17/2022 at 9:00am. A few days after scheduling my vehicle for service I then called the dealership back and spoke with James Jones to let him know of the new issues I was having with the vehicle. (The rear passenger window would come back down after being rolling up, the lift gate wasn’t working) He noted the other issues and relayed these issues to the service department. On 2/17/2022 I dropped the vehicle off and spoke with someone who took all my information and proceeded to tell me that used cars have issues and if I didn't want any issues I should have brought a new car. Strike #1 and 2 with poor customer service on behalf of BMW. That day I was given a loaner vehicle to drive until my vehicle was fixed. I also asked to see the certification report on the vehicle which I was given. Later on that day 2/17/2022 I looked over the certification report, only to notice everything that I had an issue with, with the vehicle was notated in the certification report but wasn’t fixed. I called the dealership and asked to speak with the manager, I spoke with Jesse Lurito the Pre-owned Sales manager and was advised that the General Manager Joe Serock would be giving me  a call back to discuss why I was sold a vehicle under the pretense everything was fixed and certified per the report. Well the General Manager never called me back nor has anyone else from BMW mainline.  Today is 3/4/2022  @ 8:00am 15 days later (I purchased the vehicle on 1/31/2022 and took it in for repair on 2/17/2022, only having the vehicle I purchased a total of 16 days)  I finally received a call from someone in the service department by the name of Greg who was following up with me on the status of my vehicle. Greg was on "vacation" and no one else bothered to following up with his customers was what I was told. I explained to Greg my issues and told him how unhappy I am as a first time BMW owner and how I would NEVER purchase a vehicle from BMW again. Greg assure me that he would follow-up with the sales manager and get back to me with an update. I received a call about 30 minutes later telling me that the vehicle was ready and that I could pick it up. Greg and I agreed that someone from BMW would drop my vehicle off to me and pick-up the loaner  at my work.  At 3:30om today 3/4/2022 the vehicle was brought to my work. I checked to make sure the issues I complained about were fixed before the gentlemen left. NEEDLESS TO SAY NOTHING I COMPLAINED ABOUT WAS REPAIRED. THE VEHCILE WAS ALSO BROUGHT BACK TO ME FILTY DIRTY. I CALLED GREG AND COMPLAINED YET AGAIN. I AM SO DISGUSTED WITH THE SERVICED I RECEIVED AT BMW MAINLINE. I DO NOT WANT THE VEHCILE AND WANT A CHECK IN THE AMOUNT OF $70,891.51 THE AMOUNT I PAID FOR THE VEHCILE. IT IS INCOMPREHENSIBLE TO ME THAT NO ONE WOULD CHECK TO MAKE SURE ALL THE REPAIRES WERE ADDRESSED AND CORRECTED BEFORE ATTEMPING TO RETURN TO VEHCILE BACK TO ME. IT IS ALSO POOR CUSTOMER SERVICE AND A LACK OF TRUTHFULNESS ON BMW FOR NOT CHECKING TO MAKE SURE THE VEHCILE WAS PROPERLY WORKING. I HAVE NEVER WORKED WITH SUCH IGNORANCE OF A GROUP OF PEOPLE IN MY LIFE. THIS EMAIL IS TO MAKE YOU ARE AWARE OF WHAT KIND OF PEOPLE WHO WORK FOR YOUR COMPANY. I WOULD GREATLY APPRECIATE IF YOU REACH OUT TO ME WITH HOW AND WHEN I CAN RETURN THE LOANER VEHCILE AND WHEN I CAN PICK UP MY CHECK FOR THE 2019 X5 WHICH I DO NOT WANT.  PLEASE SEE MY CONTACT INFORMATION BELOW. NEVER GO TO BMW MAINLINE   More