BMW of the Main Line

Good customer service but the service dept still can’t get the issue with my hatch resolved after two visits. get the issue with my hatch resolved after two visits. More

This is the worst dealer I ever been to since owning a car. The workers do not listen to the customer. They also don’t make the customers service a priority. The managers do not call you back when there i car. The workers do not listen to the customer. They also don’t make the customers service a priority. The managers do not call you back when there is a problem. If your car is getting worked on and there is an issue your definitely not a priority the new customer is. The workers here will lie to you. They do not make things right with a unhappy customer getting money is there priority! Please double check behind there service representative’s because they don’t listen they do what they want to do! More

Good service and polite salesman with accommodation while waiting and willing to show options and comparable prices and vehicles waiting and willing to show options and comparable prices and vehicles More

Excellent work on my car with clear explanation of the work to be done. Also, my service advisor could not have been more helpful or more friendly. work to be done. Also, my service advisor could not have been more helpful or more friendly. More

This dealer is clean and the service folks are friendly and nice. I like that you receive a video of your car being serviced. Keep up the great service. and nice. I like that you receive a video of your car being serviced. Keep up the great service. More

I had to take my car in for a “quick” recall repair. The appointment was at 8:30 am and I got there at 8:25 am. I waited OVER ONE HOUR to “check-in” with a service advisor. I’ve taken other cars to Mer The appointment was at 8:30 am and I got there at 8:25 am. I waited OVER ONE HOUR to “check-in” with a service advisor. I’ve taken other cars to Mercedes and Subaru— they know that the appropriate way to treat customers is to check them in immediately (when they walk through the door) instead of having them wait for someone to call them. After all, once you’re checked in, you can relax & take care of other things (use the bathroom!) knowing that your service is underway. I finally went up after 50 minutes to ask when I would be checked in? A female service advisor barked at me that I would be called when it was my turn and told me to sit down. After 60 minutes of waiting, I was finally called to speak to a service advisor. By then, I was livid since this was supposed to be a quick repair and I had to get to a meeting. I asked to speak to the advisor’s manager and raised my concerns with how I was treated. The manager got involved and helped ensure that I was out of there after another 45 minutes. So that was over 1.5 hours of waiting for a minor recall repair. I shouldn’t have had to escalate the situation. Also, why can’t they simply check us in when we get there? I appreciate that they may have been short personnel but -people who came in after me were seen before me! Why would anyone think this is the appropriate way to treat customers! Don’t get me wrong, I love my BMW but I will seriously consider having it serviced someone else to avoid the aggravation. That being said, their sales department is great (really enjoyed working with Lou Whitener) — these cars essentially sell themselves! They do, however, need to revamp their service department. More

Kind and helpful personnel and prompt service. I will definitely recommend this dealer for service to other bmw owners. definitely recommend this dealer for service to other bmw owners. More

I don’t feel like a valued customer. I always feel like I was cheated whenever I get my car serviced. was cheated whenever I get my car serviced. More

Overall the service was okay . My only complaint is that the car wasn’t returned on the day I was advised it would be returned nor was I advised car drop off/delivery would be delayed. I was texted the bill the car wasn’t returned on the day I was advised it would be returned nor was I advised car drop off/delivery would be delayed. I was texted the bill through after I called to check the status of the car. More