BMW of the Main Line

I had to take my car in for a “quick” recall repair. The appointment was at 8:30 am and I got there at 8:25 am. I waited OVER ONE HOUR to “check-in” with a service advisor. I’ve taken other cars to Mer The appointment was at 8:30 am and I got there at 8:25 am. I waited OVER ONE HOUR to “check-in” with a service advisor. I’ve taken other cars to Mercedes and Subaru— they know that the appropriate way to treat customers is to check them in immediately (when they walk through the door) instead of having them wait for someone to call them. After all, once you’re checked in, you can relax & take care of other things (use the bathroom!) knowing that your service is underway. I finally went up after 50 minutes to ask when I would be checked in? A female service advisor barked at me that I would be called when it was my turn and told me to sit down. After 60 minutes of waiting, I was finally called to speak to a service advisor. By then, I was livid since this was supposed to be a quick repair and I had to get to a meeting. I asked to speak to the advisor’s manager and raised my concerns with how I was treated. The manager got involved and helped ensure that I was out of there after another 45 minutes. So that was over 1.5 hours of waiting for a minor recall repair. I shouldn’t have had to escalate the situation. Also, why can’t they simply check us in when we get there? I appreciate that they may have been short personnel but -people who came in after me were seen before me! Why would anyone think this is the appropriate way to treat customers! Don’t get me wrong, I love my BMW but I will seriously consider having it serviced someone else to avoid the aggravation. That being said, their sales department is great (really enjoyed working with Lou Whitener) — these cars essentially sell themselves! They do, however, need to revamp their service department. More

Kind and helpful personnel and prompt service. I will definitely recommend this dealer for service to other bmw owners. definitely recommend this dealer for service to other bmw owners. More

I don’t feel like a valued customer. I always feel like I was cheated whenever I get my car serviced. was cheated whenever I get my car serviced. More

Overall the service was okay . My only complaint is that the car wasn’t returned on the day I was advised it would be returned nor was I advised car drop off/delivery would be delayed. I was texted the bill the car wasn’t returned on the day I was advised it would be returned nor was I advised car drop off/delivery would be delayed. I was texted the bill through after I called to check the status of the car. More

Gave us a loaner car with a damaged tire then tried to blame it on us. Even one of the mechanics said he reported the damage after it was used previously but it was never fixed. We regrettably purchased 2 blame it on us. Even one of the mechanics said he reported the damage after it was used previously but it was never fixed. We regrettably purchased 2 vehicles from this dealer and have never been impressed with the customer service. Going somewhere else next time but never to Mainline BMW again. More

Very prompt, thorough and well organized service on this occasion. No “surprises “ regarding needed work. occasion. No “surprises “ regarding needed work. More

Super friendly service, very cool facility to hang out in and wait for my car. Overall a very pleasant experience. and wait for my car. Overall a very pleasant experience. More

My service advisor, Debbie Schmidt, is amazing! She understands cars, is kind and very customer focused! She knows my time and hers is valuable! I recommend her highly!! understands cars, is kind and very customer focused! She knows my time and hers is valuable! I recommend her highly!! More

Everyone did a professional job making sure my visit went well. Job well done excellent well. Job well done excellent More