BMW of the Main Line

What a wonderful dealer. Kudos Had just about the worst car service experience ever at BMW of the Main Line today. My car needed a complimentary Oil change, an inspection, (compl Had just about the worst car service experience ever at BMW of the Main Line today. My car needed a complimentary Oil change, an inspection, (complimentary) wiper blade replacement (After I had spoken with another advisor (Debbie) weeks before the appointment to verify). And at the same time my car needed wheel repair, after numerous attempts to contact an OR ANY advisor for 2 weeks to verify I can get the wheel repair on the day of my appointment, one advisor (Nick) finally calls me back stated just bring the car in that day and let the advisor know you need wheel repair (That's it, so easy...NOT). I arrived at 10AM exactly to check-in. sat down for 10 minutes, was approached by an advisor named (Cameron). Who seemed nice and helpful (at the beginning). Gave him a list of items I mentioned above that needed done, IN ADDITION I have put a note on the day I requested the appointment which was 2 months before ASKING someone to call me back about the videos I have of the intermittent issues I have with the car's exhaust valve randomly rattles when turning on the car, also when unlocking door or trunk the under the engine what appears to be a possessed electrical issue. (days, weeks and months gone by no calls or call backs after I left a voice mail). Cameron took down all the notes at the end ( Ok I feel confident all the requests and issues will be fixed ). At the end of the conversation, like with all my other cars, I ASKED to make sure the car is not to be washed at the end of the service. Took a loaner and went out for the day to enjoy myself and relax while the car's being taken care of. 5 hours after, got a call from Cameron, stating Oil change is done, inspection is done, wipers replaced (LET THE HORROR BEGIN). the total will be $235. wait what do you guys inspect the car with computers made out of diamonds? Asked Cameron why? he said oh because the price is for the wiper and the inspection (BUT I was told by Debbie the wipers were free via email confirmation) At the same time, he told me the wheels were NOT repair, due to my tire and wheel warranty does not cover cosmetics (Which I understood ahead of time, which is why I called and asked 2 weeks ahead of time if the wheel repair person was going to be there this day and was told Yes by Nick). Now here comes the offering of alternatives. Cameron: Ok Mr Lu. let me call our shop foreman and verify the wipers are free, and also let me check if the wheel service guy is in the area ( at 3:30PM Friday? ) Got a call back stating the wipers will be free and the wheel service guy will not be in the location until Tuesday, and was told to make another appointment, without telling me if I need to pick the car today or can I leave it until tuesday when it is done (He hangs up the phone). I called back, left a voice mail, and left a message with one of the scheduler) never received a call back. after about an hour later got call back by that time it was already 5:20PM and the shop closes at 6PM. So Cameron, can I leave the car there until tuesday? Oh no my man, we need the loaner back (you will need to rush in this friday rush hour traffic, so accommodating). So I gave up, and drove to the shop and made it there just in-time 5:55PM. As I was walking in, guess who's walking away from their counter and went sneaking out the side door? Yes you guessed it (Cameron). Paid for the horrendous of a service which I won't even wish it on my worst enemy. Walked out and saw that my car was WASHED (When I told him not to wash it), how do I know you asked? from all the water and soapy marks and dirt marks that was left by their professional detailer, here's the cherry on top of the ice cream. Some bird dropping to top it all off, OOooohh thanks a lot for parking my car under and birds nest so considerate. If I knew the service would be this bad, I would have kept my Mini cooper and received 10x the better service. What is even more pathetic is the fact that Mini of the Mainline right down the street has only 2 advisors working at most, and BMW of the mainline has nearly 4x more advisors working, yet the call backs I receive from Mini of the mainline is nearly 100%. but BMW of the mainline is only 10%. Thank you for your great service. More

Not a good place for taking your service Personally I am fine with the service they did, and my adviser Zach is good. However, I give this rating to the dealer for two reasons. 1) At first Personally I am fine with the service they did, and my adviser Zach is good. However, I give this rating to the dealer for two reasons. 1) At first, they estimated that the service may be overnight and I needed a rental car. It was blown my mind that they took me to a local enterprise to get a Hyundai as the rental car. From my past experiences with other brands, like Merc or Porsche, the rental car should be their own brands. 2) It was happy that my service finished early, which meant I can pick up the car later in that afternoon. What is the most amazing part was that they did not do a car wash for me. I am not a person who need to save that car wash money, but it is a detail point that a good dealership should do. Anyway, I do not recommend this dealership for doing your service. More

Excellent Dealership I picked up a superb 2013 BMW F10. I had the pleasure of doing business with Elliot B. He was Excellent. He understood what I was looking for and work I picked up a superb 2013 BMW F10. I had the pleasure of doing business with Elliot B. He was Excellent. He understood what I was looking for and worked with me every step...upto delivery of the vehicle. Elliot took time to go over all features of the car and did not rush the delivery process...We then met with Finance dpt. Amy and she was great. She made the finance process easy and kept it simple unlike must dealers pushing extras. The entire experience was amazing, including the valet parking personnel and Main Line gained a happy customer! More

Look forward to many more deals with Mainline! Went from a horrible experience at Ottos BMW, to giving Mainline Bmw a try. After minutes with KC Chan , I knew I was in good hands. KC was hand Went from a horrible experience at Ottos BMW, to giving Mainline Bmw a try. After minutes with KC Chan , I knew I was in good hands. KC was hands on, down to earth and knowledgeable about everything. He beat every other dealerships deal, and made our deal happen in 2 hours on a SATURDAY! Thanks for making me a life long customer. More

Definitely recommend Mainline BMW This is my first time buying a BMW and I can't say enough good things about dealing with BMW of the mainline and Mike Fowler, my sales advisor. The en This is my first time buying a BMW and I can't say enough good things about dealing with BMW of the mainline and Mike Fowler, my sales advisor. The entire experience from the time I sent an email inquiring about the model to actual purchase was very smooth. Mike was very personable, knowledgeable about the product, and upfront. The process of agreeing the price both for the trade in and the new car was entirely straight forward. I would definitely recommend Mike to my friends and relatives. More

25 years and I will only use Steve Vlasses Over the last 25 years, I have leased a new BMW from Steve Vlasses at mainline BMW.Ive had many of the BMW lines from X1,x3,x5 and a few sedans. He Over the last 25 years, I have leased a new BMW from Steve Vlasses at mainline BMW.Ive had many of the BMW lines from X1,x3,x5 and a few sedans. He is beyond exceptional... And I drive all the way from NJ to Pa just to buy from him only. I will never forget when 20 yrs ago my car needed service in Pa and he came To my house and switched cars with me and took it in for service and brought it back to me the same day. The service people are fantastic (NJ dealer is horrendous so I only go to mainline BMW) You won't find a better salesman.. Or person in general.He isn't out to make money off of u because his reputation sells enough cars. 25 years of my business says enough.. I wouldn't use anyone else. More

Very bad experience My experience with BMW of the Mainline was extremely poor. From the moment we pulled into the parking lot, I had a bad feeling (it's not very aesthet My experience with BMW of the Mainline was extremely poor. From the moment we pulled into the parking lot, I had a bad feeling (it's not very aesthetically-pleasing, in my opinion, to put it lightly). The inside of the dealership was something out of a movie-typical shady used car dealership (wood paneling, sticky floor). The bathroom was...gross. Just gross. Now onto the actual dealership review. I went there to lease an X1 after my husband had worked out a deal via phone and email with a female sales rep (I don't even recall her name). Full disclosure - my husband provided her with erroneous information about the number of miles on my current 328xi (leased). My lease was an atypical 33 month lease (my normal lease period is 36 months) but he assumed I still had 36000 miles allowed. He also had provided his last known mileage of the car, which was about 900 miles under what I had added in the past month or so, driving back and forth to work, etc. So, in all fairness, I will state that we had 4k more miles on it than what he had told the sales rep. Regardless, the experience was still poor. After she told us about the overage in an accusatory tone, she said the price she had quoted us would go up almost $45/month. Do the math - 4k extra miles at $0.16/mile is $640. Divide that by 36 months, the term of the new lease. What do you get? $17.78, not $45. I said "no way" and she quickly said, "Okay, thanks for coming in" and I got up to leave. As we started leaving, she calls after us, "Oh, and those aren't even run-flats. My manager said those aren't even run-flats, like you said they were." I was mad, so I just kept walking because why argue with people who work at a car dealership who can't differentiate between run-flats and non-run-flats but my husband chose to stick around and argue a bit. FYI - they're Michelin Zero Pressure tires - they're run-flats...better run-flats than what came on the car originally. Different terminology shouldn't confuse a BMW dealership manager. I was disgusted with what I saw as the lack of knowledge and professionalism. The good news? Got my new X1 at a much nicer dealership with a delightful sales representative, dealership manager, and business manager. My advice: avoid BMW of the Mainline. More

Bait & Switch Made a first-time appointment for service for my Mini. Received an online confirmation with an immediate email confirming the date/time of appointment Made a first-time appointment for service for my Mini. Received an online confirmation with an immediate email confirming the date/time of appointment (7 days into the future) and a confirming statement that I'd have a loaner for the day of service. The day before the service date, I received a reminder of my appointment for the following day but discretely within the email was a statement that they "exceeded available loaners" and I'd have to, instead, rent a vehicle for the day. From my perspective, this is an early indicator of their business culture. If they're willing to play this kind of game with a new (or at least potential) customer, I'd rather go elsewhere - which I did. I think that I probably got off easy. More

Great Service I had a very bad experience with another BMW dealer and came to BMW of the Main Line. I was well received and the service was outstanding. These peo I had a very bad experience with another BMW dealer and came to BMW of the Main Line. I was well received and the service was outstanding. These people know service, whereas the other BMW dealer (BMW of Devon) was awful. More

Wow Experience It was a pleasure working with Lou during our search for a new car. From the moment she greeted us I knew she was going to be a great sales rep. Her It was a pleasure working with Lou during our search for a new car. From the moment she greeted us I knew she was going to be a great sales rep. Her knowledge of BMW products and services is topnotch. I want to thank her for being awesome and we will be back to do more business with her. More