BMW of the Main Line

Best car buying experience I've ever had - Chris was a pleasure to deal with and I absolutely love my new 528 xDrive. We are now thinking about getting another BMW at Main Line - THANKS Chris!! pleasure to deal with and I absolutely love my new 528 xDrive. We are now thinking about getting another BMW at Main Line - THANKS Chris!! More

I read reviews of BMW main line through dealerrater and read a review where someone from Maryland went to Philly to get their BMW. Since we are from Delaware, we felt good knowing that BMW main line deals read a review where someone from Maryland went to Philly to get their BMW. Since we are from Delaware, we felt good knowing that BMW main line deals with out of state customers. We dealt with Lou Whitener, and she is awesome (one of the best and most knowledgeable CA's) I have dealt with. She took the time to find out our needs and did a great job of finding out the right car. It was not available but she found it in another state and got it the next day. Most of the info was shared over the phone and we just went there to finalize the deal. Lou was very prompt in calling me and letting me know where we are exactly in the process. The day we went to get the car, my wife was not feeling well and Lou was kind and nice enough to get her a good cup of tea ( this kind of customer service makes a big difference). She had everything ready for us and we just had to sign the docs and talk with the finance manager. This is where Frank comes in. The best and most friendly finance manager I have ever dealt with, he was very good with numbers and did everything to make sure we get the rate we wanted. Also was able to explain numbers to us in a manner which is easy for us to understand. No pressure at any moment.... It was a breeze. Once we signed the papers Lou, took the time to explain everything about the car and even help us set up the subscription for out satellite radio. She was extremely patient and did not rush us at all, she wanted to make sure we were comfortable with the car and that my wife was comfortable and understood each and every function and buttons. What was even better was that she called the next day to follow up and make sure that we were doing ok with the car and if my was was feeling better and if she could answer any other questions, this was a great touch of customer service over and beyond. If you are in the market for a car go to this dealership, I think you will get the best deals, but more importantly you will be treated as a person and not just another customer by these warm, friendly and professional people. I did go to other dealerships around in PA and DE, but none came close to BMW mainlines price and customer service. More

Great communications and efficient closings!!! I would be happy to recommend the main line team to friends and family.. Best, Hope to see u guys again soon.. be happy to recommend the main line team to friends and family.. Best, Hope to see u guys again soon.. More

One of the best car buying experiences ever. I went in to purchase a new Z4 for myself and ended up buying an X3 as well for my fiancee. Everybody was a pleasure to deal with and very knowledgeable. I'l to purchase a new Z4 for myself and ended up buying an X3 as well for my fiancee. Everybody was a pleasure to deal with and very knowledgeable. I'll definitely go back when it's time for a new car. More

Bruce was knowledgeable about the car and very informative. he did a follow up call which i appreciate. i did a trade in and did not have to go over my means. informative. he did a follow up call which i appreciate. i did a trade in and did not have to go over my means. More

From the moment I sent in an online inquiry, the folks at BMW Main Line made me feel like there was no other customer or potential customer that mattered - they were wonderful. Steve responded to my e-mail p BMW Main Line made me feel like there was no other customer or potential customer that mattered - they were wonderful. Steve responded to my e-mail promptly, set up my appt., had cars ready for me when I arrived and really took the time to go through the entire process and the car. Amanda (my assigned Concierge) was amazing! She followed up with e-mails, presented other options, made sure everything was ready and even ensured that the one car I really wanted would be available to me when I arrived at the showroom. In fact, I looked at a Mercedes and was also considering Infiniti and narrowed it down to the Infiniti and BMW and in all honesty, the customer service at this BMW dealership is what sold me - I didn't even go to the Infiniti dealer. My feeling is that if they're this good to go before you're a customer, imagine how wonderful they will be when you are a customer and now I am. Great Place to buy a car!! More

This was the first BMW I've ever purchased. My experience with BMW Mainline was outstanding. I actually took the train from Maryland to PA to buy from them versus the BMW dealership 5 minutes from experience with BMW Mainline was outstanding. I actually took the train from Maryland to PA to buy from them versus the BMW dealership 5 minutes from my house. My sister bought her BMW from Mainline a few months earlier, and after hearing the incredible deal and extent to which the staff took care of her, made me want to deal with them as well. Lou and Frank were both very attentive and handled everything for me. This was the easiest car sale I have ever been through. The dealership gave me a price that no other BMW dealership could offer. They went through my car from bumper to bumper and explained everything to me. I will certainly be buying my next BMW from Lou and Frank as well. Thanks so much!!! More

I purchased a 2013 X3 from BMW of the Main Line. KC was very professional and courteous through the whole process. When I called him for various questions prior to my purchase and after my purchase, he was very professional and courteous through the whole process. When I called him for various questions prior to my purchase and after my purchase, he was very prompt in responding to me and answering all of my questions. Frank made the actually purchase very simple because of his outstanding organization. I would recommend BMW of The Main Line to anyone. More

My experience was great. Marcy made the car buying process go swimmingly. She listened to everything I had to say. The car I wanted wasn't at the dealership so they brought it in from another dealersh process go swimmingly. She listened to everything I had to say. The car I wanted wasn't at the dealership so they brought it in from another dealership and it was there for me within 3 days of asking for it. Frank also was great to work with. He was extremely nice and easy to work with. I was happy with the price of my car as well. More

I went to BMW of the Main Line for a routine service appointment for my PA state inspection; since my lease was going up be up in a few months, while I was waiting I decided to wander over to the showro appointment for my PA state inspection; since my lease was going up be up in a few months, while I was waiting I decided to wander over to the showroom to check out my options for later in the year. By the end of the day, I drove home in a new car. I worked with Kerry Simmons (who fit me in in spite of the fact I didn't have an appointment) and he made the process of trading in my old car for a shiny, new one very easy and painless. He was very attentive to me, and I didn't feel pressured into the new car at any time. He tried many options on the computer to find the best deal and the type/color of car I was interested in, and spent a lot of time showing me all the features in the car itself (many of which I had no idea about, even though I've owned a few 328s). All in all, it was a good car dealership experience. More