BMW of the Main Line

This is by far the worst service I have ever recieved and I am highly disappointed with BMW of Mainline. I made an appointment to have my oil changed on Wedenesday April 6, 2010. My appointment was schedule I am highly disappointed with BMW of Mainline. I made an appointment to have my oil changed on Wedenesday April 6, 2010. My appointment was scheduled for Tuesday April 13, 2010 at 9:30am. I arrived at the BMW of Mainline at approx 9:11am for my oil change appointment. I was checked in by a lady at the front desk and I was told that Bill would be right with me. He was currently with a client and meanwhile two other people walked in to also see Bill. There were four other people in the sevice department sitting at their desks doing absolutely nothing at all but Bill at this time had a total of three people waiting to see him including me. After about 30mins of waiting I asked the lady that checked me in if there was anyone else who could help me other than Bill and she replied " Bill likes to write up his own appointments". She then turned to Bill and said, " You know this young lady is also waiting for you right?" Bill had no clue that I was waiting "specifically for him" the whole 1/2 hour I sat there waiting for assistance. At this time it is 10:05am and I have now been waiting for 35mins for someone who has no idea he was supposed to help me. Finally someone with common sense grasps the idea that Bill needs HELP!!!!!!!!!!!!!!!!! The lady that checked me in started assigning myself and the other two people that were waiting for Bill, to the other service people who were sitting there doing noting!!!!!!!! I got a lady named Debbie. She printed out my paperwork and gave me the information needed to get my loaner car, which was a pitiful Hyundai Elantra. Finally, I was able to go home and wait until they called me to let me know that my car was ready. At appox 2:45pm, I recieved a call from Bill stating that they had gotten backed up and he wanted to know if it were ok if they get to my car the next day. If I was upset before I left the service department, now I am livid!!!!!!!!!!!!! I told Bill that under no circumstances was it ok for him to get to my car the next day espcially not after setting a appointment for 9:30am that morning. There is no reason whatsoever BMW or anyone else needs to keep my car for 24hrs for a oil change!!!!!!!!! I told Bill that if he could not have my car completed by the end of their business day, that I would be there to pick it up within 10mins and I would take it to another dealership to have it changed. He called me back an hour later to say it was ready. I took my car to this dealership because it is only three blocks from my house but with the kind of service they offer, I would rather drive an hour to the Doylestown BMW because they have far better customer service. Needless to say, I will never ever purchase a BMW or bring my BMW to the BMW of Mainline again. A personal friend of mine had warned me about this specific dealership as she had poor service from them before while she was shopping for her BMW but I decided to give them a try and they failed miserably. More

I was scared of going because of all the bad reviews. But all I had to get done was to tighten up a heat shield that came loose under my car. anyways i called them up around 11am and they said i can just swi all I had to get done was to tighten up a heat shield that came loose under my car. anyways i called them up around 11am and they said i can just swing by and let them take a look. then i arrived around 1pm to find the dealership service area empty. then a technician came out to try to take a look but he said he needs to lift up the car, so he went inside to get a SA. The SA came out again and this time we ducked down and i showed him the loose heat shield, and he said he will take care of it right now. he drove the car away into the garage i suppose and i waited in the waiting area. after about 20min, he drove my car back and handed me the keys saying they secured it. i then followed him into the cashier and to my surprise, he said it was free of charge! i was so excited and i went out and checked out under the car and the heat shield is all properly secured. this was a great experience at Main Line and I would just like to point out that all these bad reviews did deter me from going at first, but I really had a great experience in dealing with them and I cant say I agree with the low ratings. More

Visited the showroom in late August looking for a 328. Personnel did not really seem to care one way or the other about selling the car. Was not impressed at all - even the facility itself is in great nee Personnel did not really seem to care one way or the other about selling the car. Was not impressed at all - even the facility itself is in great need of remodeling/updating. One does not feel as though he/she is shopping in the dealership of an upscale automobile line. Was going to return to the dealership this week, as I still was in the market for the new 328. I was going to return to Main Linne, only because it is close to my home. For some reason, the night before I was going out, I found this wbesite. Needless to say, after reading the reviews on here, I quickly changed my mind. It is the only BMW dealership which has so many consistently bad reviews. One or two might be a fluke - but nearly all custumers said the same thing - "stay away!" I was fortunate enough to be find Daniels BMW in Allentown. It is right off the Lehigh Valley exit of the NE extension - about an hour from the Main Line. I strongly, strongly, suggest that anyone who reads these reviews and is looking for a great shopping/service experience check out Daniels. It really is a world-class act. More

ABSOLUTELY THE WORST CUSTOMER EXPERIENCE WHEN IT COMES TO SERVICE!!! My wife and my brother-in-law both have BMW's purchased from this dealer. We were very pleased with our sales man/point of contact. Howeve SERVICE!!! My wife and my brother-in-law both have BMW's purchased from this dealer. We were very pleased with our sales man/point of contact. However, I have listened to them both complain consistently about how they are treated when taking their cars in for service. Not to jump to conclusions, I have been present or personally taken their cars in for service to ascertain for myself. Horrific is not an exageration about the treatment. They treat you as if you have no other choice. My wife has had her cell phone stolen from the rental after accidentally leaving it in the car on return. After questioning, I first was told that they checked the vehicle and didn't find it. When I asked to speak to that individual I was told that he did not infact check the vehicle but they are sure there was no phone. We are questioned if we did in fact purchase certain service plans and to provide the paperwork. We bought said plans at Main line and in this new age I find it impossible that they don't have our information recorded. The service does not reflect the fact that you have chosen to have a relationship with a luxury vehicle and the extra cost that comes with that decision. Quite frankly, I myself have two other BMW's not purchased from this dealer and I refuse to carry them there for service. If they treat customers who have purchased from them in this manner then I shudder how my vehicles will be treated!!! I could go on and on but that would be excessive. Now I am looking at having service done in Delaware or New Jersey. Having been treated so badly for so long I will gladly cross a bridge if i know that I will feel satisfied that BMW's service is as astounding as it's cars!!! More

WOuld not recommend this dealer to anyone.!!! Very bad service from day 1. they lied to me regarding a sales offer they had then when i left they called me to tell me they didn't have the offer anymore. O service from day 1. they lied to me regarding a sales offer they had then when i left they called me to tell me they didn't have the offer anymore. Of course I had paid the deposit at that time. Also, when I changed my mind about the car, they told me that I could not get the deposit back since I signed that it was non-refundable on the agreement. I strongly advise you not to sign anything with this dealer before you talke it to your lawyer for review!! Or better not to sign anything at all. Good luck More

Liars! I was told over phone, when asked specifically, that there are no rebates at the time. However, I knew that there was a big rebate being offered by many BMW dealerships around the area at that time that there are no rebates at the time. However, I knew that there was a big rebate being offered by many BMW dealerships around the area at that time of the year. I only mentioned to him that I was aware of rebates being offered by other dealerships, and he was quick to say, "Let me check my records...oh yes, we have a rebate going on for a free Premium Package!" which was exactly what I wanted to hear in the first place!! I'd have been cheated if I didn't know any better. Avoid this dealer. More

A bunch of liars... Horrible customer service. Didn't care whether I was bying from them or not. Refused to refund me the deposit on my car although I was promised so!!! Word of advice: STAY AWAY! The care whether I was bying from them or not. Refused to refund me the deposit on my car although I was promised so!!! Word of advice: STAY AWAY! There are so many other BMW dealers in the area... More

I have found them to be a reliable service department.Their friendly and courteous when i arrive, pricey but you get what you pay for! department.Their friendly and courteous when i arrive, pricey but you get what you pay for! More