BMW of the Main Line

I felt the sales people, Pete Ryan and Frank Muto were fair and open to negotiation when discussing price. I signed the contract feeling I got a good price. They also readily agreed to some cosmetic wor fair and open to negotiation when discussing price. I signed the contract feeling I got a good price. They also readily agreed to some cosmetic work on the used car and the worked performed turned out to be of excellent quality. Picking up my car was a pleasure as they were prepared for my arrival and then took the time to carefully explain the key features of the car. More

great experience from the moment i entered the dealership. my salesman Chris was very knowledgeable and helped me find the right car for me. after i ordered my car Chris kept me informed all along dealership. my salesman Chris was very knowledgeable and helped me find the right car for me. after i ordered my car Chris kept me informed all along the way about the progress of my new car (when it was being built shipped to the US.) and to top it all i got a great price for my trade in. More

We called and was referred to Kerry of BMW Main Line. We called and was referred to Kerry of BMW Main Line. He was exceptional in every way. He is very professional, yet friendly and not overbearing i We called and was referred to Kerry of BMW Main Line. He was exceptional in every way. He is very professional, yet friendly and not overbearing in any way. He went out of his way to make a deal for us work. I would recommend him highly. Thanks to Frank as well. More

I have given this outstanding rating because I have done business with Doug Walter at BMW of the Main Line for many years and he consistently provides excellent customer satisfaction to me and my family, we business with Doug Walter at BMW of the Main Line for many years and he consistently provides excellent customer satisfaction to me and my family, we have four BMWs! I will be back again when its tine to lease more BMWs! More

Is it that I am a woman? that I was wearing khakis and a tee shirt, instead of a business suit? When I brought my car in, they only wanted me to make an appointment to bring it back another time. No one o tee shirt, instead of a business suit? When I brought my car in, they only wanted me to make an appointment to bring it back another time. No one offered me a rental car and to leave the car. No one offered to fix the car. Only when I insisted did someone at least check the oil. Which is why I went in the first place. They have a greeter - appartently customers are not allowed to talk to service agents. I have always hated going to get the car serviced here. My Honda dealer is much nicer. I will not be back. More

Buying my new car was a great experience. BMW of the Main Line was easy to work with, very responsive and acccomodating to find the BMW that was right for me. The people who handled the financial part Main Line was easy to work with, very responsive and acccomodating to find the BMW that was right for me. The people who handled the financial part of my transaction were knowledeagle and effecient,it was a pleasure doing business. More

My experience at BMW of the Main Line was “GREAT”.I spoke with Zac Anderson, Internet Client Concierge and he connected me to Kerry Simmons Client Advisor. I spoke with Kerry and set up a date and time t with Zac Anderson, Internet Client Concierge and he connected me to Kerry Simmons Client Advisor. I spoke with Kerry and set up a date and time that I would like to stop in. On the day that I arrive and no sooner than I could get out of my car Kerry was in the lot to greet me. From the time he introduced himself, I knew that my BMW experience was going to be great. To no surprise it was. Kerry was pleasant, not overbearing, very polite and attentive to my concerns and needs. Oh!! Let me not leave out patient. I know I drove Kerry crazy but he never showed a sign of being irritated by my indecisiveness.Come on it’s a BMW and I couldn’t make up my mind between a sedan or a coupe. Any and everything I wanted to know Kerry explained it twice or Four times if I didn’t understand. There was no pressure on me to buy the car and I didn’t feel like he was taking advantage of me because I was a woman. I received great customer service from Kerry and was told that if I ever have any questions or concerns please don’t hesitate to stop in or give him a call. What a “Great” experience Thanks Kerry. I love my BMW coupe!! More

Fantastic dealership. I did all my research and price inquiries via emails with multiple dealerships. BMW of the Main Line was the first one to come back with EXACT items and associated numbers what I a inquiries via emails with multiple dealerships. BMW of the Main Line was the first one to come back with EXACT items and associated numbers what I asked for. They did not say when can I come in to 'test drive' the car and not revealing any prices. They were very open to disclose information. I was also honest about my shopping so they knew they were competing with other dealerships. I went to the dealership just to appraise my car and I told them I was not going to make any decision that day. They honored my will and did not bother me with 'what can I do to make a sale today' speech. They came back with killer prices on BOTH new car and my trade-in. They demonstrated how willing they are to earn the business. I was there for 30 minutes. No time consuming negotiation or haggling back and forth with 'manager' or 'finance guy'. I slept on the deal and thought about it for one day. It was a great offer after all. Next day, I called them to close the deal and arranged for pick up. The smoothest car buying experience ever. They will be at the top of my list for next BMW purchase. If I were to point out something they could have done, it would be to include additional car selection with different options for possible up-sell. I asked for the very basic trim and they came back exactly what I asked for, but they could have added other choices just in case I would be interested. If the price is good, people might go for more expensive options. Just a thought. Overall, THE BEST dealership experience. Kerry Simmons, the sales person is fantastic. More

I had simply a great experience with the service department. I live some distance from Main Line BMW so I took my electrical problem to a local "auto electrical expert" who couldn't fix it and misdi department. I live some distance from Main Line BMW so I took my electrical problem to a local "auto electrical expert" who couldn't fix it and misdiagnosed it. He guessed it would be $800 to $1000 to fix it. When I called the service writer Ed Hill he listened to my description and said it is often something much simpler causing that problem. I scheduled an appointment and requested service while I wait. Within less than an hour the mechanic Sean Fitzpatrick had fixed the problem ($80, not $800!) and had performed Main Line's courtesy inspection of the whole car. They identified several problems and those were exactly ones I was aware of but had not addressed or mentioned. So they were totally correct. My 540 is ten years old with 96,000 miles on it. I authorized the work, took the loaner car and returned today. My car rides like new. The dealership where I bought my car new just did not ever provide this level of quality and in fact had misdiagnosed things. This experience with Main Line was totally positive. I have had a few other more minor things done by them in the past, also with great results. More

Over all I'm not a fan of this Dealer. If they feel like you make less then $100k per year they seem to treat you different. The reason I come here is because its less then 10min from my house. I can say th you make less then $100k per year they seem to treat you different. The reason I come here is because its less then 10min from my house. I can say though I had an Excellent experience with Bill & Geoff in service. These are some good guys and are fine examples of customer service. More