Baierl Honda

Wonderful salesperson, annoying 'finance' closer We decided to buy a new Honda, and we chose a make, model and color. The Baierl web site showed that exact make, model and color, so we sent an emai We decided to buy a new Honda, and we chose a make, model and color. The Baierl web site showed that exact make, model and color, so we sent an email inquiry with an offer. Our inquiry was promptly answered with a fair counter-offer, so we scheduled a visit. The car did not exist. The salesperson tried (not too hard) to upsell us to the premium trim with the gizmos we didn't want, and then let us test drive the exact model in a different color. He said that for an additional $200 he could fetch the right color from another dealer out of state. This didn't seem too horrible (though dealers regularly trade inventory to close sales without extra charges), but he was mostly helpful and pleasant, so we agreed. He wrote up a price sheet including some (to my mind) useless options like hundreds of dollars to put nitrogen in the tires and 'extended' warranty. We left a deposit and came back a couple of days later. There was the car, with 161 miles on it, nice and clean and ready to go. Then we get put in a room with the 'finance' guy. We were paying cash: Give us the amount, we'll write the check, and we're done. But finance guy was obsessed with upselling us with the 'extended' warranty. We've had Hondas for years, and their proven reliability exposes 'extended' warranties for the racket they are. Finance guy ran imaginary numbers a bunch of ways, pulled out a big Ford sales brochure on extended warranties, wouldn't give it up. Basically ruined the buying experience. Yep. Buying a car is a lousy experience. Finally got him to give up, paid, and left just in time for rush hour traffic on the way home. More

Excellent Service The service dept at Baierl is always the best. Pleasant and informative. We always recommend Baierl Honda to all of our friends and family. Excelle The service dept at Baierl is always the best. Pleasant and informative. We always recommend Baierl Honda to all of our friends and family. Excellent! More

Greg is a wonderful salesman. He was patient and very helpful. We had bought a car off him previously from a different dealership and would come Back to see him again helpful. We had bought a car off him previously from a different dealership and would come Back to see him again More

Purchased new Ridgeline truck thru Greg Jancosko Greg Jancosko is very knowledgeable of the Honda cars and trucks and easy to work with. Love our new truck! Would highly recommend Greg when look Greg Jancosko is very knowledgeable of the Honda cars and trucks and easy to work with. Love our new truck! Would highly recommend Greg when looking for a new car or truck. More

New CRV I have always had a good experience at the dealership and I am a repeat customer. Art Morgan has been helpful with both of my purchases. I have always had a good experience at the dealership and I am a repeat customer. Art Morgan has been helpful with both of my purchases. More

Very professional and attentive to detail. Greg was extremely knowledgeable on the features and operation of the vehicle. He facilitated the sales process clearly describing the various options and as extremely knowledgeable on the features and operation of the vehicle. He facilitated the sales process clearly describing the various options and associated benefits. Great overall experience. More

Ridiculously long wait I had an early morning appointment to get new tires. The tires were selected prior to the appointment. Here I am, 2.5 hours later, and still waiting I had an early morning appointment to get new tires. The tires were selected prior to the appointment. Here I am, 2.5 hours later, and still waiting., What’s the point of an appointment if your vehicle is going to be serviced whenever they feel like it? My time is very valuable too. Perhaps Baierl can set more realistic appointment times. More

Made the switch Great experience from start to finish. George was very friendly and has a refreshing no pressure approach we loved. This was our first Honda purchas Great experience from start to finish. George was very friendly and has a refreshing no pressure approach we loved. This was our first Honda purchase as well as our first experience with Baierl. More

George was awesome! Very smooth transaction! Absolutely love my new truck! This is my second time purchasing from Baierl and I’m positive there will be a third in the future! love my new truck! This is my second time purchasing from Baierl and I’m positive there will be a third in the future! More

Always a good experience Everyone is friendly and helpful. I feel confident when I leave that my car is in maximum performance and safety mode. And the waiting area while Everyone is friendly and helpful. I feel confident when I leave that my car is in maximum performance and safety mode. And the waiting area while service is being done is very comfortable. More