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Baierl Honda
Wexford, PA
1,413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 13, 2016
Be prepared to walk away Below is a story of my encounter with this dealership. Here is the summary: The management at Baierl is unprofessional and will try to take advantage Below is a story of my encounter with this dealership. Here is the summary: The management at Baierl is unprofessional and will try to take advantage of you. The manager was condescending and unwilling to honor their own advertisements. Because of how we were treated, we walked away and bought our car at Rohrich, where everyone was professional and welcoming. If you're looking for a new Honda in Pittsburgh, drive right past Baierl on your way to Rohrich. I was looking to buy a new CR-V and had shopped around in the Pittsburgh area for the best price. Baierl had initially given me an offer $400 higher than Rohrich, so I asked them to match as they were in a more convenient location. The sales associate told me over the phone that "of course we will match it, I'm not gonna lose a sale for $400." Everything was in place, they had even acquired the exact color I wanted in a matter of days. All that had to be done was appraisal of my trade-in. This is where it all fell apart. We watched the appraiser examine my car (a great condition 2009 Civic with low miles) for a matter of 45 seconds at most -- she didn't even start the car. We waited for the offer sheet and much to our surprise low-balled us quite a bit (more than $2,000 below the lowest KBB trade-in value). We said we expected at least the KBB value, as they have a sign in their dealership that reads, "Let us put you in something new! We'll take any trade at much better than Blue Book value...." The sales associate went back to get his manager (I'll refer to her as Felicia), who happened to be the appraiser, and whose last name happened to be the same as the one on the dealership. She greeted us by asking, "What's up?" and when I explained the situation she offered to show us her appraisal via Vauto. She initially offered $5,000, and went up to $6,000, but said she planned to retail for $10,600, which is a mark up of more than 100% over her initial offer. (This is NOT standard in the used car business.) I showed Felicia the sign in her dealership, and she said, "it's just a guide, our profit margin is $2,500, and that's what we'll give you for the trade," ignoring the fact that none of those numbers added up. She explained to us in a most condescending tone that we were already getting a good deal on the new car "for only $100 more than I could buy it, and I'm [Felicia] Baierl." I went outside to call Rohrich, they said they would give me a deal at least as good, and we decided that after the way we'd been treated by Felicia that we'd rather take our business to Rohrich even if it didn't save us any money. In the end, Rohrich beat Baierl by $400, which is amusing because Baierl said they 'weren't going to lose a sale for $400' just a few days ago. Before we left Baierl we told them that we had a better deal lined up at another dealership, and Felicia made no effort to keep us there (she didn't speak to us again), even after we explained we would be in the market for a couple new cars in the near future. As it turns out, a decent portion of the sales team at Baierl left for Rohrich just a few months ago. I can see why -- Baierl's management is the worst I've ever dealt with in a customer-service-driven industry. We genuinely felt bad for our sales associate; we were able to walk away. Bye, Felicia! More
by jonchris
Employees Worked With
Lindsay Baierl
September 12, 2016
Car buying experience Very professional and courteous. Have purchased several cars from them in the past it has been a great experience each time. Would never buy a car any Very professional and courteous. Have purchased several cars from them in the past it has been a great experience each time. Would never buy a car anywhere else. More
by Shelle
Employees Worked With
Ken Dash
August 27, 2016
Awesome George our salesman was awesome very knowledgeable about the cars we were looking at and took his time to make the purchase painless as possible. All George our salesman was awesome very knowledgeable about the cars we were looking at and took his time to make the purchase painless as possible. All the people involved were great. More
by Jeff Carelle
Employees Worked With
Chris Fancona, George Tanner, Jeff Nock
August 27, 2016
Excellent Service Arthur Morgan was our sales rep. and he provided great information and showed us everything we needed to understand about the car and its features. We Arthur Morgan was our sales rep. and he provided great information and showed us everything we needed to understand about the car and its features. We would highly recommend him to anyone who is in the market for a new car. Outstanding More
by renaud,wjr
Employees Worked With
Art Morgan
August 24, 2016
Great Experience Recently purchased a 2016 Pilot from Ken Dash and the team at Baierl. From the customer point of view it was a great experience which I very much app Recently purchased a 2016 Pilot from Ken Dash and the team at Baierl. From the customer point of view it was a great experience which I very much appreciate. More
by pml123
Employees Worked With
Ken Dash
August 14, 2016
Smooth and easy The sales staff, finance staff and service staff helped us get into our new Odyssey with remarkable speed. We have the car, warranty and terms we want The sales staff, finance staff and service staff helped us get into our new Odyssey with remarkable speed. We have the car, warranty and terms we wanted. Thank you to Art M and his team for a swift, hassle free transaction. More
by pawfam
Employees Worked With
Art Morgan, Lindsay Baierl
August 13, 2016
Easy and Quick Purchasing a new vehicle has been a very nerve wracking experience for me. Ken Dash made made it so easy and quick I never had an anxious moment. H Purchasing a new vehicle has been a very nerve wracking experience for me. Ken Dash made made it so easy and quick I never had an anxious moment. He was so knowledgeable about the car and the whole buying process. I would recommend Ken highly . More
by Jane Van Kirk
Employees Worked With
Ken Dash
August 03, 2016
CRV Purchase Joe did a great job explaining safety features of the vehicles. Made the buying process fun and easy He was a pleasure to work with! Joe did a great job explaining safety features of the vehicles. Made the buying process fun and easy He was a pleasure to work with! More
by KimK/new crv owner
Employees Worked With
Joe Martinkovich
August 03, 2016
Great People Art Morgan was our salesman. He was a very attentive and personable person. I did not feel anxious during the entire car buying process. I came back t Art Morgan was our salesman. He was a very attentive and personable person. I did not feel anxious during the entire car buying process. I came back the very next day to purchase my car. The final paperwork process went smoothly. I would recommend Art to anyone who is looking for a car More
by Thebrookster66
Employees Worked With
Art Morgan
August 01, 2016
Great Experience Art Morgan was amazing and had me in and out of there in a timely fashion. Which is unusual when shopping for a car; I appreciated not having to be th Art Morgan was amazing and had me in and out of there in a timely fashion. Which is unusual when shopping for a car; I appreciated not having to be there all day long. He worked with me and got me what I wanted. I will be back for my next vehicle. More
by MelissaKlobe
Employees Worked With
Art Morgan
