What a shady organization!
On 11/17/16 approximately 9:54AM EST I contacted your dealership by way of telephone about a 2015 Corvette VIN 1G1YU2D60F5604184 Stock# JA1530A. I spoke to Peggy for 19 minutes, I asked if they would take $600 off of the $64,104 you were asking, she said she would let them know that was my offer. I assume she was just a lead handler and she told me a person by the name of Sean Joyce would call me back very shortly.
At 11:19AM I called the dealership back since I didn’t hear from anyone, I wanted to let them know that my girlfriend was eager and excited to purchase this car from your dealership but yet once again Sean wasn’t available.
At 11:37 Sean called me back but I missed the call and he left me a message.
At 12:03 he called me back and I spoke to him about how the vehicle was for my girlfriend and said that she was excited and wanted the car. He said they priced it aggressively to sell the car and that they had to stay firm on the $64,104 and I said fine. I told him that she would like to see if you can do financing with a bank that you folks deal with to make it easier on you as well as gives you an opportunity to make a little money on the back side, plus Peggy mentioned how fabulous your rates are. Sean promised her a call back shortly. She attempted to get an update all day with no avail.
At 6:42 she finally spoke to Mike Wall.
At 12:30 on 11/18/16 she received approval from her credit union. I immediately call Mike to get a Purchase Order that the bank is asking for to cut the draft. I leave him a message. I then text Sean to make sure that Mike’s the one to get it to me.
At 1:45 we try to contact someone to get this purchase order as our bank is waiting and we wanted to fly in on Saturday AM. We make all the arrangements and move our schedule around to accommodate it, the purchase order should take no more than 5 minutes to generate, right?
At 2:55 my girlfriend called back, spoke to Elizabeth and she said they will get the PO right away.
At 3:50 we contact again to get a PO. Sean responds via text that “what I gather from management the car is in the process of being sold” I tell him that “you know we were on the car and that I tried to give you a deposit the prior afternoon” and he said he didn’t need it as they were actively working on purchasing the car for bank approval. He then states he tried to collect a deposit from my girlfriend the prior night at 6:55 but she didn’t because I wasn’t around, why would he now want a deposit? He then says that the car remained for sale because the approval was contingent additional information. Keep in mind that we emailed Mike that we were getting approval from our bank. Sean stating in a text that deposits are non-refundable and we’d be in a worse situation if we left one, I said how? We got approved and want to buy the car! He then said he thought we were waiting on a buyer’s order.
I then call the main number and the receptionist puts me in touch with AJ at about 4:07. Spoke to AJ and explain the situation and you can tell in his voice that he didn’t genuinely care about the situation. He explains that you don’t take deposits on cars and he was in shock that from 12:30 until the time I spoke to him that Mike never returned a call and we never got a PO. He then proceeded to say that someone was in the process of purchasing the car and that’s why we didn’t get a PO, I said, “really someone has been there for over 4 hours to purchase the car?” He promised a phone call back in 10 minutes.
At 6:21 AJ calls back and leaves me a message stating the car is Sold.
Morning of 11/19/16 I got on my Laptop to search for a car for my emotionally drained and depressed girlfriend since the car she fell in love with due to the color combination and was ready to fly in and drive her dream car back was “Sold” I stumble across one that was interestingly similar, same color, same miles, same VIN, wait what? No, it’s just because they haven’t taken it down off the website since being sold yesterday to the person that wanted it just as much as she did to spend 6 hours at your dealership purchasing this car, right? Or could it be that the car was never sold and that you folks wanted to jack the price up $8,000 and price it at $72,366?
I have personally purchased over 40 cars and have never had an experience as emotionally draining and depressing as this. So far I feel as this has been a trail of lies, deceit and malicious intent to jack the price up in order to squeeze more profit out of a car all the while crushing her hopes and dreams.
This was forwarded to Mr. Baker with no response as of today 12/24/2016