Baker Nissan

EXCEPTIONAL CUSTOMER SERVICE FROM CHRISTINA MARTINEZ Dear Baker Nissan: On Wednesday, July 23, 2014, I experienced a nightmare when my AC stopped working in my Pathfinder. As you know, living in Hous Dear Baker Nissan: On Wednesday, July 23, 2014, I experienced a nightmare when my AC stopped working in my Pathfinder. As you know, living in Houston, Texas with AC can be real challenge. I have visited Baker Nissan's Service Department on other occasions to have my car service, and in the past my service advisor was Mr. David Bentz. Mr. Bentz always provided excellent service; therefore, I was at a lost when I learned that he had moved on to other career endeavors. I really thought that Mr. Bentz's excellent customer service and professionalism could not be matched until I met Ms. Christina Martinez. Ms. Martinez was absolutely wonderful throughout the entire process, providing the same excellent and professional customer service that Mr. Bentz provided; however, she went beyond my expectations with her assistance. Ms. Martinez took care of everything for me from working with my warranty company, to ensuring that I had shuttle service and a rental car promptly available to me. Ms. Martinez consistently kept me abreast of my car service status, and educated me on how my warranty program worked because originally I thought that the service I required would not be covered. She saved my more than 50% of the total price by advising me of my coverage correctly. I genuinely appreciate the excellent customer service that was provided by Ms. Martinez. Also, I was very pleased with the professionalism of the shuttle driver and the rental car agent. Everyone made me experience stress free. I have been a customer of Nissan for over 20 years, never owned any other type of car, and as of to date I have been very satisfied with my Nissan Dealerships experiences. Again, thank for a job well done! More

They will do whatever it takes to earn your business My husband was travelling at the time and with the help of Chris Godwin and his sales staff, I made my first purchase without my husbands help at Bake My husband was travelling at the time and with the help of Chris Godwin and his sales staff, I made my first purchase without my husbands help at Baker Nissan. Chris Godwin and Zach made me aware of the rebates and special offers. Our second purchase was for our daughter who was going off to college. It was a Nissan Exterra. We had some additional items added to the car and because this would take additional time, Baker Nissan had the car delivered to her at Texas A&M a few days later. Not that this happens every day but this is typical Baker Nissan service. We love everything about Baker Nissan. The service department, the sales department and the people that work at Baker Nissan. We will be a life long customer of Baker Nissan. Eve Rockford More

Thomas Coffman We recently purchased a new Rogue! The service we got from Chris Godwin and his team was excellent!!! Definitely reccommend them to anyone wanting a N We recently purchased a new Rogue! The service we got from Chris Godwin and his team was excellent!!! Definitely reccommend them to anyone wanting a Nissan! More

great trustworthy service I think this is a quality facility with quality people. I get the feeling that they are honest. They don't try to sell you services you don't really n I think this is a quality facility with quality people. I get the feeling that they are honest. They don't try to sell you services you don't really need to maintain the vehicle correctly. The waiting area is nice with the free water and crackers etc. I see they have air conditioning in the shop. That I think tells me the mechanics are going to be better focused on repairing or maintaining my car better. They will most likely have less turnover of mechanics by having better work environment. Barry Thomas was helpful and he will be my contact for future maintenance. I'm sure the other folks are pros as well. Thanks. More

Never Dissapointed at Baker Nissan I have been coming to your service department since I purchased my 2009 Versa. Your Service department has never let me down. And now women in the Ser I have been coming to your service department since I purchased my 2009 Versa. Your Service department has never let me down. And now women in the Service department YES! Christine is marvelous. I will continue to bring my car there and ask for her. Well done once more. More

Thank you! Mr. Gabriel Hernandez helped me to purchase a Juke 2014 - he was very nice and friendly, he even offered me to pick me up from work since I did not ha Mr. Gabriel Hernandez helped me to purchase a Juke 2014 - he was very nice and friendly, he even offered me to pick me up from work since I did not have a car to go to the dealer and finalize my purchase. I didn't need him to do that for me, but the fact that he was trying to helped out and make things easier for me means a lot - great customer service and very professional! I really appreciate your help Mr. Hernandez! More

Baker Nissan the best dealer This was the 3rd SUV that we bought there and always received a very good attention. The Sale(New) consultant Gabriel Hernandez and his Manager Mike L This was the 3rd SUV that we bought there and always received a very good attention. The Sale(New) consultant Gabriel Hernandez and his Manager Mike Luna are super diligent and worked with us in a very positive and professional manner.Thanks Gabriel, Mike and finance people to helped us with our third Nissan!!! More

Mrs Riley I had my Nissan Maxima's oil changed. Arren was very nice. He told me I need my air and cabin filters changed. Also he warned me about my back tires. I had my Nissan Maxima's oil changed. Arren was very nice. He told me I need my air and cabin filters changed. Also he warned me about my back tires. He did not rotate them because they needs to change. I appreciate Arren and the Nissan team looking out for the safety of me and my family. More

Service Visit I went in today for service on my XTerra. I got several things done and got a good price. Shaun was very helpful and professional. Also, thanks to I went in today for service on my XTerra. I got several things done and got a good price. Shaun was very helpful and professional. Also, thanks to Scott Ross, the Manager. I bought both of my current vehicles at Baker Nissan. I have been going there for service for 9 years. I'm bringing in my other vehicle (Versa) for service this week also. Thanks for the good work and professionalism, as always ! More