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Baker Nissan
Houston, TX
1,491 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers.
Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor.
The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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March 20, 2010
This dealers finance manager sold me a bumper to bumper warranty except for gas, oil, tires and windshield wipers. Turned out warranty useless as was the dealer. They quoted me a $1999.00 extended warranty warranty except for gas, oil, tires and windshield wipers. Turned out warranty useless as was the dealer. They quoted me a $1999.00 extended warranty and ended up charging me $2199.20. In less than a month was in the dealers shop and cost me $985.00. I advised them up front I would not sign papers unless it was certified inspected. They (the used car manager and he was also the owner) stated was Certified Inspected which was really and altered dated in house inspection from 2006 to look like 2008. Check engine light came on in two days after purchase. It has needed two catalytic converters from the beginning. I have spent over 5000.00 repairs since acquiring car. I cannot get this car inspected in the county I live in due to not passing the emissions test. I had to let the car sit for three months until a friend of the co-signer took it to another county for the inspection. I also was to be the co-signer and they put me on the finance papers as the owner/borrower and I complained and they stated it did not matter whose name came first. The actual owner had no credit and they made him the co-signer. They also did not give me a copy of the warranty for four months and by then the limited mileage the warranty was to cover was almost up. I had to call the warranty company four times to get a copy in the mail. The complaints I made to the dealer was not taken into consideration only question they ask is what is the mileage--(the very first question.) They offered me a $500.00 take it or leave it offer and I ask them to take the car back, their response was I had to buy a new car from them to do that. I cannot trust this dealership. This issued has been brought to the attention of the BBB, Texas DOT, Texas Dept of Rules and Regulations, and insurance division. Dealer has been contacted by the BBB and the State of Texas months ago, and the manager said to the State of Texas DOT he would contact me to try to work out a settlement to this situation, but so far no word from Baker Jackson North of Houston. My next option??? More
by michael87
Employees Worked With
Darvin Easter and Used Car Manager
