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Baker Nissan

Houston, TX

4.8
1,318 Reviews

19630 Northwest Freeway

Houston, TX

77065

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1,318 Reviews of Baker Nissan

May 28, 2025

Got my tires replaced at the service department, Rogelio Martinez helped me out. Very knowledgeable guy! Thanks for your help 👍 More

by SHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cantos, Amiee Govea, Christian Ramirez, Yamet Medina, Tyler Phan, Luis Estrada, Mario Rivera, Diego Rivera, Fernando Nambo, Tyler Randall
May 27, 2025

The worst car I ever had to drive in my entire 20 years driving Carrier. I bought a new Nissan Rogue last year after 1st service water pump is damaged and after second maintenance service I got engine serv More

by Ragidi9999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vario "Bob Barker" McNeal
April 30, 2025

Brought our Pathfinder in for 30k service the service advisor Yamet and his team got me in and out quickly and did a thorough inspection of our vehicle. We were pleasantly pleased with a clean report and More

by greif53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Amiee Govea, Yamet Medina, Luis Estrada
April 24, 2025

Pleasant and excellent service in a quick turnaround in getting the car back in a timely manner. More

by sese12490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Tony Gutierrez
April 23, 2025

Yes! From the first time they were walked in to when we went to pick up the vehicle we received nothing but excellent customer service. The collision te More

by M_Calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Shugart
April 04, 2025

I just want in for maintenance. They were very quick and efficient. I've been going to this dealer ship for years and have never been disappointed. More

by dreakee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Gutierrez Torres
April 02, 2025

Very courteous and professional, I will definitely be back to purchase another car and continue to use the service center More

by lipstickmuse72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee, Kene Abiakam, Travis Stewart
April 02, 2025

From the time I called to schedule the service until the time they returned my keys and said you’re done everyone was courteous, professional and made me feel valued. My service technician, Rolando, explain More

by Arnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
March 28, 2025

Wow! Eric made an appointment with me on a day he WASN'T EVEN WORKING. What The Actual F?! Not only that-- their head mechanic was absent, too! (Maybe More

by kghuddle
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Eric "T-REX" Hernandez, James Palos
Mar 31, 2025 -

Baker Nissan responded

We sincerely apologize for your experience. We followed Nissan’s recommendations at the time of your visits, and since then, Nissan has updated their fix for this issue. Since implementing the updated repair, we have not had any comebacks. We understand how frustrating this must have been for you and appreciate your feedback. If there’s anything we can do to further assist you, please don’t hesitate to reach out.

Mar 31, 2025 -

kghuddle responded

What are you talking about? "Nissan’s recommendations at the time of your visits?" What a load of crap!

March 22, 2025

Yamet is a Excellent Service Advisor. Make you feel comfortable Thur each step and Excellent Customer Service. He will keep you posted doing the whole process More

by jondana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet Medina
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