Baker Nissan - Service Center

Dear Baker Nissan, Thank you so much Star for Dear Baker Nissan, Thank you so much Star for everything. You all did a great job. I was very impressed with the speed and service. Everyo Dear Baker Nissan, Thank you so much Star for everything. You all did a great job. I was very impressed with the speed and service. Everyone there helped me get in and out quickly and answered all of my questions. Thanks again and have a blessed day! Tim Suarez More

In April/2011 we purchased a pre-owned 2007 Mini from your dealership. At that time, we assumed, in obvious error, that your pre-owned inspection program would leave us with a good quality vehicle which your dealership. At that time, we assumed, in obvious error, that your pre-owned inspection program would leave us with a good quality vehicle which would not require MAJOR work within the first year of driving. We also thought that the sales process went very well. Contrary to our assumptions, we are now paying a huge bill to replace a clutch on the pre-owned vehicle you sold us 6 months ago. We had even purchased the extended warranty from you thinking that that means Baker Nissan is confident about your pre-owned vehicles. Useless assumption. We of course realise that a clutch is being considered a wear-and-tear item, however we do not understand why you should be permitted sell this vehicle with a clutch which was going to fail within 6 months of driving (note not every day either). In this situation, we do not agree with your sales manager's point of view that the life of the clutch depends on the driver -- this is not something caused within 6 months of driving regardless. We will NEVER purchase a vehicle from your store due to the sheer fact that your pre-owned sales program is obviously a misrepresentation. I pity your other customers. And after this experience with you, we will likely never consider purchasing pre-owned again either. Never say never? Easy with your store. This has been extremely disappointing. To say the least. Michele Cypress, TX More

Had some problems but service director Luis Castillo and service manager Larry Patterson were able to help me and work everything out. Good people to deal with. service manager Larry Patterson were able to help me and work everything out. Good people to deal with. More

I brought my newly purchased 2004 Nissan 350Z in for an oil change and inspection. James was very professional and knowledgeable about my car. Upon inspection of the car they noticed a few minor problems a oil change and inspection. James was very professional and knowledgeable about my car. Upon inspection of the car they noticed a few minor problems and brought them to my attention. When the car was almost done he let me know and I was on my way minutes later. Thanks for the great customer service. More

Thanks to Asst. Service Manager, James Powell, for helping me out with my Versa - body work, steering, oil change, and strut kit. I do appreciate your time, efforts, and professionalism. You have exc helping me out with my Versa - body work, steering, oil change, and strut kit. I do appreciate your time, efforts, and professionalism. You have exceeded my expectations in every way. Thanks also to Supervisor Larry Patterson. I look forward to many more years of business with Baker Nissan North in Houston, TX. They take excellent care of my two current Nissan vehicles. More

Fantastic service and coordination with Paul Morgan and Jason Langley in service. Im living in Germany. I have purchased a 370z and will have it shipped to Germany. Was told by another customer, Jason to c Jason Langley in service. Im living in Germany. I have purchased a 370z and will have it shipped to Germany. Was told by another customer, Jason to contact Paul Morgan. I did so and have been treated with the best care and information flow. Living so far away can cause problems. Not in this case. The service the car needed and the extra's I asked for were taken care of promptly and with the a great positive spirit and attitude. I will do business with them again. Including a new or used car even if Im still based here in Germany. If lived in Houston, no matter how far away, Baker would be my dealer. Ive owned more exotic or expensive vehicles and rarely ever had such a positive experience. Well done and thank you! Dave Lathrop Stuttgart Germany More

Mr.James Powell is one of the best service managers I have ever come across.James has immense knowledge,is very hospitable and most importantly has excellent customer service skills.I bring my Nissan Mur have ever come across.James has immense knowledge,is very hospitable and most importantly has excellent customer service skills.I bring my Nissan Murano to this dealership as I trust Mr Powell's judgement. Thanks, Raj Verma More

Every time I take my wife's car in for service, they always do a good job. I have never had any problems with the service department. When I call to make a appointment and have to leave a message for Ca always do a good job. I have never had any problems with the service department. When I call to make a appointment and have to leave a message for Carlos, he always gets back with me to verify the appointment and what I need done. More