Bakersfield Hyundai

Unprofessional Salesman I am very upset that I was mislead by the salesman that I was approved for a car after I told him I did not want to go to the dealership and waste my I am very upset that I was mislead by the salesman that I was approved for a car after I told him I did not want to go to the dealership and waste my time if I was not approved. He reassured me that his manager said I was approved and to bring my check stubs down. I also advised over the phone that I did not want to put anything down and that I just wanted to trade in my current vehicle. He said that was fine and that wouldn't affect anything. So I go to the dealership thinking I am approved known that I shouldn't of even went because everyone knows how a car salesman is but I gave him the benefit of the doubt. He was very unprofessional didn't know how to call my lender for a pay off and called another customer to tell them they were approved for a car in Spanish when I am English speaking. Turns out I wasn't pre approved I needed a cosigner or a down payment or wait 7 months before I can get a new car. So I fell into their trap. I don't appreciate that when I was up front letting him know that I want a guaranteed pre approval before I waste my time and getting my hopes up thinking I was going to get a new car. Not cool Francisco!!! More

Not What They Seem I bought my wife's Accent from this dealer last August (2013). They were recommended by a coworker. Oh yes, people were polite, friendly and seem very I bought my wife's Accent from this dealer last August (2013). They were recommended by a coworker. Oh yes, people were polite, friendly and seem very honest. I would have been happy if I did not find out....my coworker had $500 off for financing with Hyundai and another $500 for being a veteran. I called this dealership regarding these discounts. I was told by this guy name PJ that my coworker got this discount through financing (at 0%). Yes, big fat zero. I paid mine cash and they never mention about the $500 discount if I finance it for 0%. Does this make any sense to anybody? They also said they did not know I was a veteran. Despite the fact that 70% of what we talked about while we were there were sea stories ( I was with a friend who was also a navy vet). And oh, that's how I know PJ was in the Marine Corp. They started calling me back after they found out what I wrote on their review (for the manufacturer). Now they want to give me the $500 for being a vet (just send them my DD214). I was so bitter and no longer trust them that I did not even bother sending them my DD214 to get that $500. I did not even return there for the free oil change. Too bad though because, a friend of mine who went there with me would have bought a car there 2 months later. He opt out for a Ford Fiesta instead. I'll buy Hyundai again. Just not from this dealer. More

worst customer service available bought a car from here they promised it hadnt been wrecked it had been i talked to the ceo he promised he would make it right he didnt after available bought a car from here they promised it hadnt been wrecked it had been i talked to the ceo he promised he would make it right he didnt after the sales manager had agreed with me that its a piece of xxxx when i showed him everything that was wrong with it i am now going to the dmv inspector and the bearu of auto repair to try and get this done since they wont help they screwed us on this car all the away around from our trade in that was worth 10k and they gave 3500 and the new car that they way over charged on and lied about any questions call 6614329958 More

Bakersfield Family Motors Hyundai giving excellent service I went to Bakersfield Family Motors Hyundai on Saturday April 12,2014 to just look at cars, Irahi leon is an excellent sales Rep they should have more I went to Bakersfield Family Motors Hyundai on Saturday April 12,2014 to just look at cars, Irahi leon is an excellent sales Rep they should have more like her, I drove in the lot with a 2006 VW Beetle and on that very day I ended up leaving the lot with a 2011 Kia Optima, Nick Martinez made the entire process smooth and easy I was so impressed by the professionalism at this dealership, I would definitely refer others to Hyundai Family Motors... I love my new car. More

Full Warranty Provided at the time of purchase and taken off after few days explaining they did mistake. Even after doing 100% payment through my cradit and debit cards, They did multiple hard credit inquir off after few days explaining they did mistake. Even after doing 100% payment through my cradit and debit cards, They did multiple hard credit inquiry done on my credit score due to which it droped by 100 points. I informed them 2 weeks ago but no action taken by them. More