This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
November 09, 2018
"Service Dept. Staff"
- Goblin1960The whole staffs in the Ventura Toyota Service are the best in what they do. Scott R. is extremely easy to talk to and funny. I don't feel uncomfortable when I take my car in for service.
Read MoreEmployees Worked With
October 04, 2018
"Friendly, Caring, Knowledgeable Staff"
- GryFox13I first came to this dealership for the service department with my Ford. I was very unhappy with the surrounding Ford service departments and a friend who owns a collision center recommended Ventura Toyota Service Department. Jason Rail was my service advisor for years and now Scott Robles and Kevin Hurlic take care of all of my vehicle maintenance and service. I recently purchased my new vehicle from this dealership and could not have asked for a kinder staff to assist me through this process. Luis Martinez, I thank you for everything you did for me. You are truly one in a million. You truly paid attention to all of my concerns and every detail during my transaction. I would recommend you to all of my family and friends. From management, to the sales and especially the service department Ventura Toyota truly cares about each customer they service. Thank you for everything, RLM
Read MoreEmployees Worked With
September 30, 2018
"Excellent Service"
- loriaI brought my car in for inspection/repair and had excellent customer service from Carlo. I had two issues, an odor when using the AC and abnormal noise/binding when shifting. Carlo educated me on certain aspects of using the cooling system to eliminate odors and took the car in for inspection of the shifter. The technician determined the shift assembly had failed, the part was ordered, and I was called when the part arrived. Carlo was not available when I brought the car in for repair so another service representative assisted me, Jennifer. She had reviewed the record that Carlo had generated prior to my arrival so was prepared. Jen provided excellent service; the repair was completed and my car is performing much better. Jen assisted me with a second issue regarding a question I had about an HVAC filter for my car. She went the extra mile to consult the service manager, Kevin, who was excellent in handling this problem. Thanks to Carlo, Jen, Kevin, and service technician Michael, for a five star customer experience in the service department.
Read MoreEmployees Worked With
Other Employees :
I was assisted by the service manager, Kevin. Sorry I don't recall his last name. He provided excellent problem solving and I mentioned him in my comments.
Featured Inventory
2015 Toyota Camry
$16,988
2015 Toyota Tacoma
$26,988
2019 Toyota Corolla
$20,786
2019 Toyota Corolla
$24,706
Photos & Amenities
- Exclusive Customer Rewards Program
- Rental Car Service Onsite
- Express Service
- Free WiFi
- Satellite Television
- After Hours Drop-Off
- Authorized Accessories Store
- Drive-In Service
- Authorized Parts Store
- Children's Play Room
- Customer Lounge Area
- Free Coffee
- Pet Friendly
- Shuttle Service
- Vending Machines
- Loan Vehicles provided for certain services
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Cable TV
- Children's Play Room
- Customer Lounge Area
- Express Service
- Free Coffee
- Free Loaner Cars
- Free WiFi
- Pet Friendly
- Quick Lube
- Rental Car Service Onsite
- Shuttle Service
- Television
- Vending Machines
The report has been submitted to DealerRater support. To view the status of the report at any time, save this link.
