Bald Hill Dodge Chrysler Jeep

I had a very bad experience with a dealer in my area. Emailed Rachel and she handled everything just great. I was then handed over to Louie who also did a great job. Made the deal over the phone with no Emailed Rachel and she handled everything just great. I was then handed over to Louie who also did a great job. Made the deal over the phone with no xx. Picked up my Jeep Rubicon the next day, then I get a phone call a couple of days latter from Rachel and Louie to see how everything is going with my new purchase. More

On 04-08-11 I called about a 2010 Dodge Challenger SRT, Rachel answered the phone advising she was with the internet sales. The price was at 37,9xx. I told her about a Fuscha colored SRT at another dealers Rachel answered the phone advising she was with the internet sales. The price was at 37,9xx. I told her about a Fuscha colored SRT at another dealership for 35xxx. She advised she would talk with the sales manager and got back to me with a figure of 35,99x. The dealership later changed their listing on the internet to this price. I then countered with an offer of 34,000. She advised she would check back with the manager and when she got back to me she advised he would split the difference and go 34,99x. I then countered with an offer of 34,500. She advised that she would have to check with him but advised this was a great offer and asked if I wanted to hold the car with a credit card. I advised her to see the manager and ask him about the offer first. She called back and advised he had left for the day. I asked what time they would open tomorrow (04-09-11). She advised 9:00 am. I advised I would call back tomorrow. On 04-09-11 I called back and she advised he would not accept that offer (34,500). I advised okay then I would take the vehicle for 34,9xx. She advised that she would tell him of this. I questioned what do you mean that was the offer he made yesterday. She advised she would still have to tell him of this and have to now get back to me. I then after an hour called them back and was advised the offer now was back at 35,99x. I told her this was lousy business and I wanted to speak with the sales manager who she advised was Steve. He advised oh Rachel is new and I never okayed the offer of 34,9xx. That vehicle is a great deal at the 35,9xx and the boss would never okay my selling it at that price. I have always been buying Dodge products....although never at this dealership. I have had some shady deal offers at different dealerships but this always involved poor offers on trades. I have NEVER had a sales person make an offer and then lie to back out of it-as i write this I can't believe this was done . I think because the weather for the day is good he was anticipating more sales oportunities for the day. Keep in mind this was going to be a straight sale so there was no variable of a trade. With this kind of experience I would NOT do business with this dealership. More

I visited 4 dealers while searching for this car, and none was even close in service, follow up, knowledge and attitude. Bald Hill is definately on top of their game. Frank Vescera, Jr. could not have be none was even close in service, follow up, knowledge and attitude. Bald Hill is definately on top of their game. Frank Vescera, Jr. could not have been easier to deal with. Save time driving and just go to Bald Hill. More

I was greeting with a smile every visit and every phone call! They knew what I was looking for and called me to let me know they found me a used car that would fit my budget. I was very impressed with the call! They knew what I was looking for and called me to let me know they found me a used car that would fit my budget. I was very impressed with the quality of the work that was preformed before picking up my car which was done as promised. When I picked up the car it was very clean and smelled new! The used car was offered at a great price. I would recommend them to anyone looking for a fair price, friendly, & honest service. Thank you! Heidi More

I have gone to many dealerships and this was the best ever! The customer service provided by Frank was exceptional, he was very friendly, patient and courteous. I did not feeled rushed to purchase a ve ever! The customer service provided by Frank was exceptional, he was very friendly, patient and courteous. I did not feeled rushed to purchase a vehicle, he actually suggested I take as long as I needed to make a decision. Keep up the good work Bald Hill! More

We were looking to buy a new minivan and we went to this particular dealership because of the inventory. The sales person was wonderful to work with and made the entire process very easy. We had our two c particular dealership because of the inventory. The sales person was wonderful to work with and made the entire process very easy. We had our two children with us and test drove three different vehicles and we were not rushed at all. More

went to dealership for an oil change GREAT service! went to dealership for an oil change GREAT service! every employee was very pleasant and appeared to enjoy their job! (theres nothing worse than to went to dealership for an oil change GREAT service! every employee was very pleasant and appeared to enjoy their job! (theres nothing worse than to be at an establishment and see a bunch of miserable employees) they have a very comfortable lounge area to wait for your vehicle. looking for a team of professionals that excel in customer service? go to BALD HILL CHRYSLER DODGE JEEP! More

I am a return customer secondary to my previous experience. I am happy with the customer service and the quality of the used cars this dealership has in stock. The customer service is great. I f experience. I am happy with the customer service and the quality of the used cars this dealership has in stock. The customer service is great. I felt at ease and the proverbial "knots" one usually gets in their stomach with a large purchase.....not there!!! This was an easy, pleasant experience and I guarantee this dealership will see me again. More

I have purchased many cars in my lifetime, and I can honestly say that this experience was the best experience ever. I was in and out of the dealership in minutes, and I got a GREAT deal. The staff wa honestly say that this experience was the best experience ever. I was in and out of the dealership in minutes, and I got a GREAT deal. The staff was very courteous of my situation, and accommodated me in every way. I am loving my new Jeep Grand Cherokee! Sam/Lou, you guys are truely the best, and I will be back when my wife needs a new vehicle. Thank you all so much and have a Happy New Year! More

Simple, efficient, fun. Closed the deal over the phone, met Frank Vescera at the airport, keys in hand & paperwork done an hour later. Buying a car doesn't get much better than that. Did I mention Frank met Frank Vescera at the airport, keys in hand & paperwork done an hour later. Buying a car doesn't get much better than that. Did I mention Frank made sure that I had carfax report, new floor mats and an owners manual standing by along with a full tank of gas? I know where I will be buying my next vehicle. And no I don' mind that the dealership is 200 miles from my home - the road trip back was great. More