Balise Honda

I had a great experience at Balise Honda. My salesperson, Arsen, was amazing. He was very attentive and mindful of my automtive needs and provided me with excellent customer service from start to finish. Eve Arsen, was amazing. He was very attentive and mindful of my automtive needs and provided me with excellent customer service from start to finish. Even when I return for routine maintenance, Arsen makes time to talk to me, offer me coffee and ensures that my experience with my vehicle and Balise, continues to be well above satisfactory. I have recommended Balise Honda (sales and service) and Arsen to several friends and coworkers, and plan to continue. After dealing with several car dealerships throughout the years, I was weary of another salesperson-consumer interaction. My experiences at Balise Honda has renewed my faith in quality customer service that extends beyond driving off the lot. More

I can’t say enough for the great experience I had at Balise Honda in West Springfield MA while I purchased my car. I was looking to purchase my very first brand new car…..at 62 years of age; this was a Balise Honda in West Springfield MA while I purchased my car. I was looking to purchase my very first brand new car…..at 62 years of age; this was a very special encounter for me, as I had always purchased used cars in the past. I was looking towards buying a Honda and I went to the Balise Honda in West Springfield MA, as I heard good reports about this particular dealership. I was greeted the minute I walked into the dealership door by Mr. Javadian, a sales consultant, and was treated with dignity and kindness. He listened to the needs I expressed in looking for a car, suggested the Honda CRV and answered every question patiently as I took a road test. I knew that this was just the car for me and I did not feel pressured one bit. I had visited two other dealerships in the area beforehand. On my first visit at another dealership, I waited over 20 minutes to be waited on and on another occasion I even had to ask if anyone was available to help me. They tried to pressure me into settling for a fairly new car that had a lot of miles on it. I was not given the warm welcome that I received at Balise Honda in West Springfield MA. Every consideration was taken at Balise, from the time I talked about prices (which were very reasonable) and to the gentlemen that did the paperwork for the sale, I was treated very nicely. I still receive a warm welcome when I return for my maintenance oil changes and that makes you want to keep coming back. I recommend Balise Honda to anyone who wants to receive outstanding services. Thank you again. More

I was always told Honda is a good car besides toyota. I was always told Honda is a good car besides toyota. But the dealership that you get from makes a big difference Because screwed up my paperwork an I was always told Honda is a good car besides toyota. But the dealership that you get from makes a big difference Because screwed up my paperwork and the service is horrible. End of the year, I provided with a discount price on the current model since the new models had come. In the process of closing the paperwork they put the original price back. luckily i noticed this as i was signing the agreement. i brought to their attention asap and they took the paperwork and i then signed it. come few months past i realize that they had the retail price on my loan. They denied the offered the discount until i showed the other half of their agreement with their signature. They had to legally give my back the discounted prices of 2000$. What a mess but i got the check!! how many ppl might not have noticed this???? Secondly, their service sucked ( excuse my language), they are very careless and left a 14 inc took in my engine by mistake!!! what would have happened if that took jamed the engine as i was driving. They did not claim their mistake but intern offered no apology except from the manager. Many other issue, they replaced my screen on my deck because it was popping out even if the car was new. instead they replaced it with all the dust instead. The glove compartment light was on and they said they corrected that but intern they put a sponge to cover from the light showing outside. meaning that could drain the battery out when car is parked. They were hesitent to provide a rental car even though it was brand new under warrenty. All this and more issue.!! Honda is a good car but service is as important and no body wants someon to screw up paperfull, probably intentially over 2000$. Up to you but this is my honest report.- I reported this to Honda as well. Maybe try Curry Honda! More