We had a wonderful experience buying our new honda CR-V 2019 EX at Balise Honda at West Springfield. As with any car buying process, we were skeptical when we visited Balise Honda. However, we met Mr. Miguel Humprey, a friendly salesperson, who was knowledgeable and helpful in meeting our needs. Mr. Miguel was able to get us a very good deal and when we didn’t like the colors available in stock, he worked hard with his manager to find a color that was better suited our family needs. Balise Honda made arrangements to get us a car of our choice from their location in Rhode Island at no extra cost to us. The car came within two business days, as promised, and we were constantly updated with any developments by Mr. Miguel.
When the car arrived from RI, they worked on interior and exterior detailing process while we finished the paperwork. It took few few hours and we were able to drive home our car that same evening. Mr. Miguel was very thorough in explaining all the features and technology in the car including pairing device, climate control, audio control, door lock settings etc. We did spotted a small scratch mark in the front and Mr. Miguel made arrangement to get that buffed by their staff in services department. Overall, we were very pleased with the whole process and especially the friendly salesperson like Mr. Miguel, he really went above and beyond to help us get the car that we desired.