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Balise Honda

West Springfield, MA

4.1
172 Reviews

400 Riverdale Street

West Springfield, MA

01089

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Showing 172 reviews

July 07, 2023

I feel compelled to express my deep appreciation for the remarkable service I received with DW, despite not ultimately purchasing a vehicle from them. I was treated with utmost respect and genuine care. The More

by Chen
Recommend Dealer
Yes
Employees Worked With
Derek Williamson
June 19, 2023

Ended up buying a brand new CR-V with DW. Process was easy! DW even delivered the car to my house. Thank you for making the process fast and easy! More

by Khanaaaron77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Williamson
June 02, 2023

While not there to make best friends, DW could have at least thanked me or congratulated me for my purchase. Instead, he sent me a homophobic and ethnicphobic text and proceeded to call me multiple times More

by a-santaniello
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derek Williamson
Jun 05, 2023 -

Balise Honda responded

Thank you for taking the time to share your feedback with us. We understand you have been in contact with our General Manager, Tony Bunn. We would like to sincerely apologize for your recent experience. Please feel free to contact Tony directly with any other questions or concerns. Again, thank you for sharing.

November 07, 2022

DW was exceptional every step of the way. We appreciated his insight and transparency throughout the entire buying process. Couldn’t be happier, and we recommend everyone to ask for Derek “ More

by Ryanplaysbass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Williamson
Nov 07, 2022 -

Ryanplaysbass responded

DW was exceptional every step of the way. We appreciated his insight and transparency throughout the entire buying process. Couldn’t be happier, and we recommend everyone to ask for Derek “DW” by name when you step foot in the door.

October 22, 2022

I went to the Balise just to browse the inventory. DW helped me when I walked through the door and it was the most pleasant experience I have ever had buying a car. Balise worked with me to get me int More

by Megmoriarty24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Choo Heiskala, Derek Williamson
October 21, 2022

Salesmen are great! Derek took the time to explain all the features of the vehicle More

by Kswanda12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bunn, Choo Heiskala, Derek Metras, Derek Williamson, Miguel Humphreys
September 22, 2022

Wouldn't let us buy a vehicle unless we finaced. NO CASH SALES! Offered us $0 for a trade in on a 08 valued at 3k fair condition value, DONT bother shopping here under any circumstances More

by kuconjo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy, unknown
August 24, 2022

I would like to start this review by saying my family and I have purchased all of our cars over 10+ years from balise and buying a car has always been smooth. For myself, I have owned cars from the Hyundai a More

by dnardi8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names given
June 10, 2022

The car buying process in this market can be daunting but DW at Balise helped me test drive for the first time. He was super knowledgeable and friendly, and overall created a very pleasant experience for me! More

by lmass3
Recommend Dealer
Yes
Employees Worked With
Derek Williamson
June 01, 2022

I purchased a new 2022 Honda Passport Elite in May and had a very poor experience. From wax in numerous places at delivery time to the wireless charger not working at all. The delivery booklet last page f More

by djbessette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby in sales
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