
Balise Honda
West Springfield, MA
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DW was awesome and helped me figure everything out along the way. 100% recommend going to him. we ran into some troubles and he was able to fix everything and provide a better deal for me and my family. the way. 100% recommend going to him. we ran into some troubles and he was able to fix everything and provide a better deal for me and my family. More
I feel compelled to express my deep appreciation for the remarkable service I received with DW, despite not ultimately purchasing a vehicle from them. I was treated with utmost respect and genuine care. The remarkable service I received with DW, despite not ultimately purchasing a vehicle from them. I was treated with utmost respect and genuine care. The salesperson's deep knowledge about the vehicles was immediately evident, providing me with the information necessary to make an informed decision. One of the most impressive aspects of DW's service was the to effectively negotiate prices on behalf of me. This was truly 5-star service. Thank you for setting a high standard in customer service! More
Ended up buying a brand new CR-V with DW. Process was easy! DW even delivered the car to my house. Thank you for making the process fast and easy! Process was easy! DW even delivered the car to my house. Thank you for making the process fast and easy! More
While not there to make best friends, DW could have at least thanked me or congratulated me for my purchase. Instead, he sent me a homophobic and ethnicphobic text and proceeded to call me multiple times least thanked me or congratulated me for my purchase. Instead, he sent me a homophobic and ethnicphobic text and proceeded to call me multiple times with no message left. I had to block him. When I picked up my car he showed me zero features and said it was “self explanatory” and walked away. Lastly, an OLD expired registration from my trade in was left in my glove box instead of my new registration, which was nowhere to be found. I had to ask, much later when I realized the error, to be provided with one. EXTREMELY unprofessional service. Cannot recommend. More
DW was exceptional every step of the way. We appreciated his insight and transparency throughout the entire buying process. Couldn’t be happier, and we recommend everyone to ask for Derek “ We appreciated his insight and transparency throughout the entire buying process. Couldn’t be happier, and we recommend everyone to ask for Derek “DW” by name when you step foot in the door. More
I went to the Balise just to browse the inventory. DW helped me when I walked through the door and it was the most pleasant experience I have ever had buying a car. Balise worked with me to get me int DW helped me when I walked through the door and it was the most pleasant experience I have ever had buying a car. Balise worked with me to get me into my dream car. I couldn’t be more thankful for their team and the way they worked with me. I would definitely recommend anyone to work with them. More
Wouldn't let us buy a vehicle unless we finaced. NO CASH SALES! Offered us $0 for a trade in on a 08 valued at 3k fair condition value, DONT bother shopping here under any circumstances NO CASH SALES! Offered us $0 for a trade in on a 08 valued at 3k fair condition value, DONT bother shopping here under any circumstances More
I would like to start this review by saying my family and I have purchased all of our cars over 10+ years from balise and buying a car has always been smooth. For myself, I have owned cars from the Hyundai a I have purchased all of our cars over 10+ years from balise and buying a car has always been smooth. For myself, I have owned cars from the Hyundai and the Honda dealership and have had a Toyota from balise. EVERY car I've owned from Balise Honda and have gotten serviced here has been completely awful. To skip the years of awful experiences of being totally taken advantage of, the straw that broke the camel's back is when I came in today with my husband, from the Marine Corps — we couldn't get a valve stem off of my tire to fill it with air... Actually all four wouldn't come off. They said It was because of rusted caps and they couldn't do anything, I'd have to buy all new ones and sensors. Well my husband and I PB Blasted it. Guess what? When we finally got it off, THEY GLUED ALL MY VAVLE CAPS ON. I have lost all faith in this dealership I once trusted, and will be telling all my clients and my family - xxxx BALISE. They can't even help a returning customer of over 8+ years. We will be sticking to our Jeep Wranglers + Ford Mustangs from now on. More
The car buying process in this market can be daunting but DW at Balise helped me test drive for the first time. He was super knowledgeable and friendly, and overall created a very pleasant experience for me! DW at Balise helped me test drive for the first time. He was super knowledgeable and friendly, and overall created a very pleasant experience for me! More