Balise Honda of North Attleboro

Everyone I interacted with was very polite and professional. Tony was the salesman that assisted me. He was so helpful and knowledgeable. Elizabeth the insurance agent was so patient with me and e professional. Tony was the salesman that assisted me. He was so helpful and knowledgeable. Elizabeth the insurance agent was so patient with me and explained everything to me, helping me feel more comfortable with my purchase. More

Roy was a outstanting salesman and very knowledgeable and understanded all my needs. I highly recommend him if you are purcashing a new vehicle from Basie Honda understanded all my needs. I highly recommend him if you are purcashing a new vehicle from Basie Honda More

Nichole gave me awesome service when I needed it. Dealership is always clean and I'm happy to be a customer Dealership is always clean and I'm happy to be a customer More

Out standing service and extremely efficient Would highly recommend their service department. Staff is very friendly highly recommend their service department. Staff is very friendly More

Service department have the worst staff, I had the worst experience ever, they only wants your money, DO NOT GO FOR YOUR CAR SERVICE THERE. I went asking for a battery change because I know that my battery experience ever, they only wants your money, DO NOT GO FOR YOUR CAR SERVICE THERE. I went asking for a battery change because I know that my battery died, so I asked how much are for the battery and installation, they take my car to the shop and came back after 30 min with a long list of maintenance items the total almost 1000$, I refuse it, and asked only of the battery because I will install it my self because they was going to charge me 45$ for that, after another 20 min the guy came back and wanted to charge me 68$ diagnosis charge plus the battery price, I refused to pay the 68$ and after a long debate they decided not to sell me the battery, the worst service and bad attitude. More

My sales person was Roy and he was excellent in every way. He went above and beyond to accommodate my needs, and I went home with a new car on my first visit. way. He went above and beyond to accommodate my needs, and I went home with a new car on my first visit. More

Great Place! !! Great service and Sales staff. Finance staff also excellent. So glad they moved into North Attleboro. !! Great service and Sales staff. Finance staff also excellent. So glad they moved into North Attleboro. More

Lied about price on a car I drove 2 hours out with cash in hand & they would not sell to me because I did not want to finance from them which is illegal I will be taking all legal actions against them as s in hand & they would not sell to me because I did not want to finance from them which is illegal I will be taking all legal actions against them as soon as possible PLEASE BE CAREFUL BUYING WITH THWM AND IF YOU HAVE CASH OR A PRIOR LOAN DO NOT BE FORCED INTO FINANCING FROM THEM AS I SAID ABOVE IT IS ILLEGAL!!!! More

I have purchased now 7 Hondas from Balise, formally Majestic Honda of Lincoln. Choosing Honda for our vehicles has been the best decision that we have made! I have worked with several sales reps and al Majestic Honda of Lincoln. Choosing Honda for our vehicles has been the best decision that we have made! I have worked with several sales reps and all of them have been a pleasure to work with. Most recently, we purchased a 2019 CRV and I had the pleasure to work with Rich Brown. What an excellent guy! Working with Kylie McDonald is also always a pleasure! I have to say, I never have that uncomfortable feeling that most people get going to a car dealership when working with Balise. Whether it's the sales department or service, they are all great. This place is top notch! Thanks for everything! Kyle Cook- More

I apologize for the lengthy review but some background is needed. Long story short, don't go here for service, and don't especially don't expect help if anything in that service goes wrong. I brought my c needed. Long story short, don't go here for service, and don't especially don't expect help if anything in that service goes wrong. I brought my car in to get have service done per the maintenance schedule, and to get an alignment. After the service, I noticed they had charged me for the alignment even though the Honda warranty specifically states that alignments are covered for the first 12 months or 12,000 miles (my car was at 10,832 and only 8 months old). Full disclosure, my car did have one alignment earlier in the year under warranty, however my car was out of alignment again and still within the warranty period. I brought this up with the service advisors, who refused to look up Honda's warranty terms to confirm, and told me to call back later once I found it on my own. After I got home and was able to check in my warranty booklet, I called the service department back who still argued that the alignment shouldn't be covered, but they agreed to reimburse the service (approximately $110) "as compensation for the problem". After 2 weeks, I called because I still hadn't received the check, and was told it can take 6-8 weeks. This was frustrating as I had not been told this initially, but I decided to wait. Flash forward and after 8 weeks I still don't have a refund check. I called today to try to sort it out, and was told the "service manager is out, you'll have to call back after 4pm". Sure. I call back first around 4:20pm with no answer so I leave a voicemail asking for a call back. I call again around 4:45pm, am informed that the manager has left for the day and I'll have to call back tomorrow. This has been an extremely frustrating process, and one that really shouldn't have happened in the first place. From my experience, the services advisors are ill informed about the warranty terms of the vehicles their dealership sells, they are unwilling to help if you have questions about the same, and their follow-up customer service consists of kicking the can down the road. The worst part is they are walking distance from me, and have given me every reason to go somewhere else. I'll be following up again in person to resolve this. I can promise I will never bring my car there for service going forward, and will be happy to travel further to a competitor. If you are reading this as a potential customer, I strongly recommend you go elsewhere. I will try to update my review if a resolution is reached. UPDATE: After posting this review as well as some others online, I got a call back the next morning from the dealership. They were extremely apologetic, offered to mail me the check right away, and added a free 4-wheel alignment to my account. The service manager doubled down during the call that the alignment shouldn't have been covered by warranty, so I still don't think I'll be going back. Two things that didn't sit well, however, was 1) they told me a check should only take a few days at most to issue and 2) they had sent the original check to an old address of mine after I had tried to update my address in their system on two separate occasions. I'm glad I was finally able to resolve my issue, but disappointed I had to blast them online in order to get a response. I'd still encourage others to stay away from Balise Honda if you need service work done. More