Balise Hyundai of Fairfield

On Oct. 5, I found a 2022 Tucson model that I liked in-transit to Balise Hyundai of Fairfield. Ryan, a sales rep, called me to reserve the car with a deposit and apply for financing. So, I gave him my in-transit to Balise Hyundai of Fairfield. Ryan, a sales rep, called me to reserve the car with a deposit and apply for financing. So, I gave him my credit card information for $1,000 deposit over the phone and applied financing. Later that day, Ryan called and said the car could not be sold to me because the car in-transit was supposed to be swapped with another Hyundai dealer. I made a complaint call to Dennis, Sales Manager, of Balise Hyundai of Fairfield for taking my deposit information and having run my wife’s and my credit report without assuring the car. Dennis apologized but said “it happened all the time.” His comment made me more upset and called Robert, General Manager, to complain. Robert got back to be on Oct. 8 to inform me that he found the exact car (VIN: 5NMJBCAE9NH043916) that I wanted and should be in the early following week. Again, I reserved the car with a copy of my driver license and $2,500 deposit. On Oct. 18, I received email from Scott, a sales rep, the car would arrive during the week. On Oct. 26, I contacted Robert and Scott since there was no follow-up since then. Scott replied that the car was sold out by another dealer that had offered to Balise of Hyundai. I couldn’t believe they repeatedly not delivering what they promised and kept saying it was out of their control. More

Omar and George were very helpful got me in and out pretty quick always get good service from these guys thanks again pretty quick always get good service from these guys thanks again More

Always great love going here i always come back here a s tell people about it also tell people about it also More

Went yesterday because my low tire sign was on in my dashboard pulled in without calling, asked them to check it out also asked as if it was possible to get an oil change because I was due, Omar was abl dashboard pulled in without calling, asked them to check it out also asked as if it was possible to get an oil change because I was due, Omar was able to fit me in, with no problem. Him and George were very accommodating and I was very happy with the service. More

They are very unprofessional, and treat you terribly. They don’t honor their warranties. Had to deal with them for 6 months to get a taillight that was burnt out when I received the vehicle. Still haven’ They don’t honor their warranties. Had to deal with them for 6 months to get a taillight that was burnt out when I received the vehicle. Still haven’t gotten my taillight. All in all they wasted far too much of my time and I got nothing in return. They are dishonest and don’t give an f about you or your car. I would recommend going just about anywhere else to purchase a car! More

Omar was great helpful and informative. They got the car done right when they said and under the price quoted. Go see Omar, he's great. done right when they said and under the price quoted. Go see Omar, he's great. More

Steve is wonderful and helped me with absolutely everything I could want. He was so helpful and figured out a solution that worked for me and my needs. I have a dog with a lot of hair so all I real everything I could want. He was so helpful and figured out a solution that worked for me and my needs. I have a dog with a lot of hair so all I really wanted was a vehicle with leather seats to easily vacuum. There weren't any of the car I wanted on the lot with leather so Steve had it put in custom for me. He went above and beyond and I had a great experience with the dealership as a whole! More

Scott Pechkis was a thorough gentleman and made it easy to get into my new Veloster N.. Chris, the business manager was informative and flexible. to get into my new Veloster N.. Chris, the business manager was informative and flexible. More

I purchased a G80 Genisis from this dealership with 6000 miles on the car. Being an out of state resident I relied on Charles Goldstein, New Car Sales Manager, who claims he inspected the car. Charles sa miles on the car. Being an out of state resident I relied on Charles Goldstein, New Car Sales Manager, who claims he inspected the car. Charles said the car was in “new condition”. The car was delivered to me. The following day I walked out of my office and with the sunlight in a different direction I noticed significant hail damage to the hood of the car. I called Charles and told him of the damage. He requested pictures of the damage which I sent. I was informed by Charles the car was fine when he dropped it off. I requested to speak with a higher manager which Charles said he would arrange. To date no call back after multiple phone calls. I can only say be aware if you choose to do business with these folks. They are not dealing from the top of the deck. More

Roberto service advisor was prompt and courteous. Service team is first class. I wish there was a car wash on site. I am very happy. team is first class. I wish there was a car wash on site. I am very happy. More