Balise Mazda

After a long 8 hour day of scouring the car dealerships of western Massachusetts the final stop by chance happened to be balise Mazda. When I walked in I actually spoke to the general manager first and was of western Massachusetts the final stop by chance happened to be balise Mazda. When I walked in I actually spoke to the general manager first and was greeted respectfully. The salesperson, Ashely showed me the car I was interested in : a '09 Mazda 6 grand touring. Ashley was extremely knowledgeable and friendly about the car and was clearly very well trained. Much more than I can say about the other dealers on riverdale st. Out of all of the test drives it was the best because it wasn't just a loop up and down a road full of stop lights. I would highly recommend this dealer and the cars to anyone. I am extremely satisfied overall with my experience at balise Mazda More

I was visiting some relatives in Springfield and my car started to make some stranges noises and the check engine light came on. Balise Mazda was the closest Mazda dealer so I called them and they had me started to make some stranges noises and the check engine light came on. Balise Mazda was the closest Mazda dealer so I called them and they had me bring it right in. They spent about 30 minutes looking at it and said they would need to keep it longer to determin the problem. My car is just out of warranty, so I'm expecting a big bill. They offered to get me a loaner car and said they would call in a couple hours. About an hour later they called and said they had to order a part and it would be there the next day. John from the service department calls me around 11 and says its all set, pick it up. I asked how much it would be and be said no charge. He said that Balise was able to get the repair covered even though it was just out of warranty That was sure a great surprise. It's nice to see a dealer and car company do more than expected. More

These guys are liars and crooks! Buyers beware you do NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they call NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they called with a $210 estimate and then 2 hours later called with a $758 estimate. When we got upset that they had not checked out the car thoroughly the first time and things got heated (and admittedly we used some profanities) they refused to fix our car and told us it was unsafe to drive and that we should have it towed. Then when I filed a BBB complaint they were bold faced liars and said that we had refused to have the car serviced. These people put my family at risk in driving an unsafe car and then have the nerve to lie about. Do yourself a favor and stay far away from them. Buy from Modern Motors Mazda in Thomaston CT, I wish I had!! More

My experience was ok but I would not return for another car. While I went there because of the reviews on the web, the dealership did not live up to my expectations. Rich was great...friendly and extreme car. While I went there because of the reviews on the web, the dealership did not live up to my expectations. Rich was great...friendly and extremely helpful. Sonia, my salesperson was fine except that I don't think she is as knowledgeable as people claim. One thing I liked is that she wasn't pushy or pressured for a sale. That was good. But, she didn't know the answers to some of my questions right away. Didn't like dealing with Ryan Campbell, the finance person...talk about used car salesmen. I would not recommend this dealership. More

Knowledgeable and accommodating sales person without any form of pressure. Tolerant of our desire to test several models within the same series, Mazda 5. Price negotiation and trade-in discussion were brief form of pressure. Tolerant of our desire to test several models within the same series, Mazda 5. Price negotiation and trade-in discussion were brief and favorable. Financing was straight forward and clearly explained utilizing Mazda's current 0.9 rate. No pressure to purchase 'add on' protection, but all options were clearly described. We will return and gladly refer. More

I was always happy with the sevice department at Balise Mazda, so when i needed a second car I headed there. I met Brenden whose product knowledge was second to none. With the help of Rich the sales manage Mazda, so when i needed a second car I headed there. I met Brenden whose product knowledge was second to none. With the help of Rich the sales manager they put a nice deal together for me on a preowned mazda certified car. I am now happily driving it. I recommend the dealership to everyone who wants a no hassel buying experience !!!! More

Do not go to Balise Mazda and if for some reason you have to, do not work with Ashley. She will lie to you, whine at you, and, if you dare to ask for her to do some work (such as provide you with the paperwo to, do not work with Ashley. She will lie to you, whine at you, and, if you dare to ask for her to do some work (such as provide you with the paperwork on a car), claim that you are trying to get her in trouble with her boss. Due to her negligence and lies, Balise Mazda is refusing to return a $500 deposit on a car that was not purchased. I don't understand how this dealership has a single good review. More

This dealership was awesome. Very good at keeping me informed. And got me into a car that i love! I would recomend this dealership to friends and family. Awesome group of people to work with. informed. And got me into a car that i love! I would recomend this dealership to friends and family. Awesome group of people to work with. More

I just bought a 2009 Mazda6 from this dealership (March 2011). I had Brian, Brendan, and Sonia assist me with questions and test drives. They were all very friendly and knowledgeable of their cars. They 2011). I had Brian, Brendan, and Sonia assist me with questions and test drives. They were all very friendly and knowledgeable of their cars. They were casual and never pressured me into anything. Not that I would allow that anyway. When it came to purchasing my car Sonia was my saleswoman. She made the process easy and quick. Balise is known to be willing to negotiate in a reasonable way and Balise Mazda did just that. I was even given $400 trade-in value for my 1997 Honda Accord with 180,000 miles and a rejection sticker on it. I feel that if I have any questions or concerns that I can pick up the phone and contact the dealership with no hassle and B.S. Thank you Balise Mazda. More

If you are looking to buy a Mazda...see Sonia at Balise. I recently traded my Madza 6 for a Speed 3 and the deal was handled by Sonia. Sonia is a professional who knows her stuff about the cars she is sell I recently traded my Madza 6 for a Speed 3 and the deal was handled by Sonia. Sonia is a professional who knows her stuff about the cars she is selling. It was a hassle free, quick, painless sale. Sonia provides great customer service and takes the time to call and check in on you after you buy your car. She even called me on my birthday!! More