Balise Mazda

We had a terrible time at Balise Mazda. It would take me hours to write all the bad things about this dealership. Everything about it was bad. Service and sales. PLEASE SAVE YOURSELF HASSLE AND DO NOT GO HE hours to write all the bad things about this dealership. Everything about it was bad. Service and sales. PLEASE SAVE YOURSELF HASSLE AND DO NOT GO HERE. First we waited over and hour and a half to be helped. Then when we got the car it was scratched (brand new car) they said they would take care of it on the cars first oil change. We brought it in, they said they would not fix it. I told them to have the manager call me the following day. Never called, I called again never called back. I called a third time. No call back. To this day he never called me back. Their customer service is horrible. More

I was recently in the market for a "new" used vehicle, and after considerable research decided a Mazda would be my choice. I was particularly interested in the Mazda3i due to price, it's reviews and how g and after considerable research decided a Mazda would be my choice. I was particularly interested in the Mazda3i due to price, it's reviews and how gorgeous the car looks. I'm not someone who defines themselves based on the vehicle they drive, but with the Mazda3i, I would show it off and be proud of it. I eventually came upon Balise Mazda due to proximity to my home, and the lack of used Mazda's at any other dealerships. I've heard horror stories about Bertera Chevrolet in Palmer, and although they had some Mazda's in stock, I passed. I located a Mazda3i at Balise right in my price range just over $10,000 and made the drive there. I knew what I was going for as in specific vehicle, and was directed to speak with Brendan, a sales representative for the dealership. Brendan was extremely knowledgeable, curteous, witty and all around extremely accommodating. My current comments may make you wonder why the ratings above were picked, but you'll understand better as I continue. I took the vehicle for a test drive with Brendan and loved how the car felt. I went from having an older rickety SUV, so the smoothness and how comfortable the car was solidified my decision after a thorough checkup of the vehicle. After re-entering the dealership we talked price and Brendan was able to lower the price although it was already at KBB value, it came just under it, which was nice. Brendan never seemed to be trying to deceive me, nor push me towards anything I didn't want, like a warranty or extra options on the vehicle. I had been told by a friend that most dealerships will accept a small down payment as collateral for holding a car for a couple days. I attempted to do this but was told I needed to put down 500 or more right then, which seemed odd. I'm very cautious with spending large amounts of money and it seemed like they wouldn't allow putting down say, 50 or 100 for the hold. After Brendan realized I wasn't comfortable dropping the larger amount right away, and after declining the offer to finance through Balise I was introduced to the manager, Will. Will took the paperwork for the financing, slid it towards me and told me I needed to fill it out so I would be considered a "buyer" and they could hold it. This made me uncomfortable, and I told him no. He stood up, said a few words and left abruptly. I wanted this car quite badly, but wasn't going to let my enthusiasm drag me quickly into a deal before I was ready. The way Will treated me in the short exchange left a bad taste in my mouth. I realize it's their job to sell vehicles, and there is constant pressure on them, especially with the current state of the economy and new car sales plummeting. However, I still think he could've been more tactful. After this I told Brendan I would return the next day upon hearing from my bank about the loan. As of this point, because I wouldn't sign the car was not held, but I took the risk of losing it as it was the right thing to do. I returned the next day after my bank had approved me, although it was for thousands less than I needed. I figured I would try to finance through the dealership for the full amount, although I told myself I never would. Banks are more straightforward, dealerships through their banks try to scam you out of every dollar, and this rang true at Balise. I ended up speaking with Serena about the financing, and things took a sharp downhill turn here. I hadn't felt too pressured to this point, but it got really bad around this time. First, the loan through Balise carried an interest rate 4-6 points higher than my bank, UNLESS packaged with a warranty. I consider myself adept at dodging commission tricks, but I became tired due to lack of sleep and confused by the sets of numbers thrown at me after a couple hours of this. I kept informing her I had no interest in a warranty, yet she kept finding excuses to add it in. The numbers and payments changed so many times I lost count, and eventually caved to adding a basic warranty plan, as the vehicle I was buying's 4 year warranty was ending soon. I was never informed of the price difference, only of the monthly payment difference. After signing the paperwork (MISTAKE) I returned home to get my check and plates, and the realization of what the numbers had been hit me. The car went from roughly 11 grand, to almost 15 grand! I was nervous as I had signed already, afraid I couldn't go back on the deal. Upon returning I walked into her office and told her assertively to cancel the warranty. I got the same run around "Well is it a budget concern...?" and kept repeating to have it removed. She complied, although I could see her and Will having a discussion, obviously about how to rope me back in, although it was too late for them then. I managed to come up with the money my bank didn't cover, so I told them to cancel the whole financing deal. In a vain attempt to stop me I was told "Wel More