Balise Mazda - Service Center

Excellent service dept. I will only go to the Balise, Mazda in West springfield for any work on my car. First time customer and very satisfied. Thank you! Mazda in West springfield for any work on my car. First time customer and very satisfied. Thank you! More

Horrible service, will charge you for unnecessary items, and take extensive time for repairs. Do not take your Mazda here, make the trip to Hartford. Trust me. and take extensive time for repairs. Do not take your Mazda here, make the trip to Hartford. Trust me. More

Work was completed in half the time quoted. Would highly recommend Balise Mazda. Purchased the car in 15 minutes - price was right where it should have been, paid a fair price for my trade-in. Deal was don recommend Balise Mazda. Purchased the car in 15 minutes - price was right where it should have been, paid a fair price for my trade-in. Deal was done in minute, service department excellent. More

We recently received outstanding service on our Mazda CX-9. Thanks to Mike Y and crew for making it happen. The work was done on time and accuratly and we could have not asked for more. CX-9. Thanks to Mike Y and crew for making it happen. The work was done on time and accuratly and we could have not asked for more. More

Parts department assisted in choosing tires, explained types, etc. Service for new tires, alignment, oil/filter change, and wiper blades took less than an hour....what GREAT overall service! types, etc. Service for new tires, alignment, oil/filter change, and wiper blades took less than an hour....what GREAT overall service! More

The service department is outstanding. They are never at a loss as to why I am there. It's nice to be remembered and these gentlemen remember things like--I take my car to Florida every Christmas- and that a loss as to why I am there. It's nice to be remembered and these gentlemen remember things like--I take my car to Florida every Christmas- and that I live in Connecticut and it takes me about 35 minutes to get to the dealer. They are always friendly and efficient. They are so careful and considerate when I wait for my service (I always wait since I live far away) but they keep updating me so that I know how long I will really be. This time I even test drove a new CX-9 and although I had been considering moving to a Mercedes becasuse of the safety features--after I drove the CX-9, I was so impressed with it that I may very well change my mind. More

These guys returned my car with epoxy holding the bumper on rather than the clips the car was designed with, and said nothing. They replaced 4 spark plugs and a fuel pump to fix a problem that was a bad he on rather than the clips the car was designed with, and said nothing. They replaced 4 spark plugs and a fuel pump to fix a problem that was a bad head gasket. I never went in for a $200 repair that didn't turn out to be over $600. The last straw was finding a broken spark plug that hey had put in.. I will not be back again. More

I was visiting some relatives in Springfield and my car started to make some stranges noises and the check engine light came on. Balise Mazda was the closest Mazda dealer so I called them and they had me started to make some stranges noises and the check engine light came on. Balise Mazda was the closest Mazda dealer so I called them and they had me bring it right in. They spent about 30 minutes looking at it and said they would need to keep it longer to determin the problem. My car is just out of warranty, so I'm expecting a big bill. They offered to get me a loaner car and said they would call in a couple hours. About an hour later they called and said they had to order a part and it would be there the next day. John from the service department calls me around 11 and says its all set, pick it up. I asked how much it would be and be said no charge. He said that Balise was able to get the repair covered even though it was just out of warranty That was sure a great surprise. It's nice to see a dealer and car company do more than expected. More

These guys are liars and crooks! Buyers beware you do NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they call NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they called with a $210 estimate and then 2 hours later called with a $758 estimate. When we got upset that they had not checked out the car thoroughly the first time and things got heated (and admittedly we used some profanities) they refused to fix our car and told us it was unsafe to drive and that we should have it towed. Then when I filed a BBB complaint they were bold faced liars and said that we had refused to have the car serviced. These people put my family at risk in driving an unsafe car and then have the nerve to lie about. Do yourself a favor and stay far away from them. Buy from Modern Motors Mazda in Thomaston CT, I wish I had!! More

We dropped off our 2002 Mazda Protege 5 for the service dept to check the trans.They told us there would be a min fee of 100.00 just to look at the car,well we thought it was worth it to work with someone dept to check the trans.They told us there would be a min fee of 100.00 just to look at the car,well we thought it was worth it to work with someone who knows the car.We dropped it off and got a call the next day that not only was the car ready to be picked up,but there was no issue found and they topped off the fluids for us.So we picked up the car and my wife went in to pay ,I sayed in the car with the kids,she came out and told me there was no charge!!I cant tell you how great that was,100.00 in our pocket!!We took the family out for dinner that night!!!Thanks we really appreciated it!! More