Balise Subaru

Don't know what happened, but this place just went WAY downhill over the past two years. I went from sending people here to actively avoiding the place, after what WAS a great experience with buying my 20 downhill over the past two years. I went from sending people here to actively avoiding the place, after what WAS a great experience with buying my 2020 Forrester. Very long story short, they installed the wrong size trailer hitch on my Forrester, and I found out (after MANY phone calls, a bunch of them unreturned) that they don't even OFFER the size or tongue strength I need. I asked for a 2", they told me "We've got THE (important word here) hitch in stock", and they installed a 1-1/4" that is apparently the only one they offer. Was told there was nothing anyone could do to rectify the situation, so I'm out $700 for a trailer hitch I can't use. Icing on the cake: when I asked why they wouldn't ask questions about what people were going to use the hitch for, so there wouldn't be misunderstanding or disappointment, I was told "that's none of our business". So, apparently, they're happy to install anything they deem appropriate, even if it doesn't do what you asked for or need, and then will keep your money because "there's nothing we can do". Again, used to love this place, but no longer. The only thing "we can do" is not get taken advantage of. More

I helped my best employee buy a beautiful used car today. Connor Redding and the Balise team made it very enjoyable . Connor was great he got it done and followed through on everything he said he woul today. Connor Redding and the Balise team made it very enjoyable . Connor was great he got it done and followed through on everything he said he would. Alana just loves her new car . This is the second car I have purchased at this dealership. I would recommend Balise Subaru to anyone who needs a new car with an easy, relaxed buying experience. Connor your the best thanks so much for making this a great experience for Alana. Paul Smallwood More

Balise Subaru was very helpful in getting me into a me Outback. The salesman was helpful in picking out my new car and making the paperwork go smooth. I would buy a car there again. Outback. The salesman was helpful in picking out my new car and making the paperwork go smooth. I would buy a car there again. More

Conor Redding was excellent !!!! He was very genuine, thorough and precise in explaining the specifics of the cars and answering all my questions. He helped me choose the right car which would suit my li thorough and precise in explaining the specifics of the cars and answering all my questions. He helped me choose the right car which would suit my life style. I highly recommend him. Thank you Conor !!!! More

The Balise Subaru team is knowledge, professional, and go above and beyond to help you get what you want, at a price that fits your budget. above and beyond to help you get what you want, at a price that fits your budget. More

I went to Balise Subaru in W Warwick, looking into buying a car with standard transmission. I know they're rare now. JoAnn Gendron helped me sooo much!!! Today I bought a great car, and she was so patient ex a car with standard transmission. I know they're rare now. JoAnn Gendron helped me sooo much!!! Today I bought a great car, and she was so patient explaining all the new technology to me, and showing me how they all work. I highly recommend JoAnn in sales, and Balise Subaru anytime you're looking for a car, new or used!! It's never easy dealing with the stress of giving up the old car and making a decision to get a new one, but she made it so much easier for me!! More

Connor was awesome and very knowledgeable but dealing with Marcus was completely different because he was rude and ignorant with very poor customer service. I don’t think he’s a very knowledgeable worker with Marcus was completely different because he was rude and ignorant with very poor customer service. I don’t think he’s a very knowledgeable worker because every question that I asked him he answered back with a question which end it up being a waste of my time to the point that I left without a new vehicle and with a headache from he's attitude and rudeness. Definitely recommend Connor but don’t waste your time with Marcus and he’s attitude. More

Andrew went above and beyond to find me my vehicle of choice and worked within my budget. Without question he offered to get a vehicle from a different brand within Balise knowing I was not set on a Suba choice and worked within my budget. Without question he offered to get a vehicle from a different brand within Balise knowing I was not set on a Subaru just yet. I ended up text driving a Tiguan and not being 100% happy. A couple days later I came back to test drive a legacy and I fell in LOVE. Thanks to Andrew I would of never thought I would be in love with a SUBARU. More

At least they rectified the problem and sent the foreman to my place of work to fix it. They also gabe me a free tire rotation and oil change. So they tried. to my place of work to fix it. They also gabe me a free tire rotation and oil change. So they tried. More

My sales rep Moises was terrific, both before and after the sales agreement. He continued to check in to be sure all was going well. the sales agreement. He continued to check in to be sure all was going well. More