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Balise Subaru
West Warwick, RI
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 319 reviews
December 21, 2019
I want to start off by stating I am in the car business and have experience in all aspects of the operation. I purchased two vehicles within two months from this dealership because of how great I was treat and have experience in all aspects of the operation. I purchased two vehicles within two months from this dealership because of how great I was treated and how seamless everything went. The GM Joe Orefice really goes above and beyond for you. His actions alone proved that the typical stereotype every car dealership has, just simply does not apply to everyone in the business. Joe kept it real. He was completely transparent and I couldn't have received better hospitality from him. As long as Joe plays a part in your experience you will be in great hands. I see that dealership thriving exponentially as long as Joe is there. More
by Brad
Employees Worked With
Joe Orefice, Chris Jutras
August 25, 2019
Balise Subaru is Excellent!! I’ve never had a car loan before. Balise Subaru was able to get me approved with no problem! They have excellent employees, who are very respectful an I’ve never had a car loan before. Balise Subaru was able to get me approved with no problem! They have excellent employees, who are very respectful and kind to their customers. I would 100% recommend going to Balise Subaru for your next car buy! More
by hayjayxo97
Employees Worked With
Chris Jutras
May 02, 2019
Thank you to Joe Joe Orefice recently helped me resolve a long standing problem with mileage reimbursement from Chase. He was very patient and understanding. I appre Joe Orefice recently helped me resolve a long standing problem with mileage reimbursement from Chase. He was very patient and understanding. I appreciate all of his help; the check finally arrived. -MJW More
by MJW4444
Employees Worked With
Joe Orefice
April 27, 2019
Go see Carol at Balise Subaru! This was the best experience I have had dealing with car folks. Ladies, ever have a 'car guy' talk to you like you're an idiot? Well, avoid all that c This was the best experience I have had dealing with car folks. Ladies, ever have a 'car guy' talk to you like you're an idiot? Well, avoid all that crap and just go see Carol at Balise! More
by sciencepup
Employees Worked With
Carol Cutler
April 20, 2019
I appreciate recent assistance I appreciate the recent assistance I received from Joe Orefice regarding mileage reimbursement from my 2016 lease. Joe was very patient and supportiv I appreciate the recent assistance I received from Joe Orefice regarding mileage reimbursement from my 2016 lease. Joe was very patient and supportive during this process. There had been a communication glitch between Chase Bank, Subaru and myself. While I was temporarily frustrated and caught in a delay pattern waiting for a check to arrive, Joe was very helpful and patient with me. He helped facilitate a resolution of the problem. I am very appreciative to Joe for the help he provided. Thank you, Miriam W. More
by Miriam W
Employees Worked With
Joe Orefice
February 14, 2019
Don’t bother with the service department! Without a doubt the WORST experience I have ever had! I will never use this dealership again. Service is horrible. Jana was rude and argumentative. Th Without a doubt the WORST experience I have ever had! I will never use this dealership again. Service is horrible. Jana was rude and argumentative. The mechanic Ryan Daly clearly has no clue what he is doing. The service manager Peter Cacchiotti was insulting. And the acting general manager Joe Orefice hasn’t returned several calls. My car had a recall on a cat that was causing my check engine light to come on. They replaced it, said absolutely nothing about the car except that it was all set and sent me on my way. A month later I take it back to them for the inspection. The system says I have an airbag recall so they give me the courtesy car and say they might get to it today. They tell me that without even running it they can tell that it would fail, so I say don’t run it and I will be over to talk to them. After arriving they tell me the mechanic ran it thirty minutes after I said not to and that it won’t pass. Now the exhaust fails, the rotors fail (even though my husband just did a full brake job on it), and multiple other items are in the yellow or red. And now I have 30 days to get it fixed before the state pulls my registration. I then find out that the same mechanic did the recall last month and they give me a print out of the inspection from then. SHOCKING that nothing failed then but now I have all of these problems. I ask to speak to the mechanic and he’s supposedly not around. I go to get into my car and the center console between the seats is all ripped apart. Everything I store in there is thrown on the passenger seat and floor. I ask why they would need to be in there and she just says “well they wouldn’t.” No apology. Nothing. Then realize the hood was left open. Wouldn’t have been too good if it opened while driving with my toddler and infant in the car. Heading home I notice my 12 volt under the radio isn’t working, head back and they say they have to keep it to fix it. I pick it up the next day and now my Bluetooth microphone isn’t working. My husband spoke with the service manager who flat out said “we aren’t paying to fix your car” before my husband was even able to ask any questions and kept repeating it. The acting general manager still hasn’t called us back. Going to anchor from now on. More
by HeatherB
Employees Worked With
Jana Mihopoulos, Ryan Daly, Peter Cacchiotti, Joe Orefice
February 09, 2019
Looking for a new Subaru My Husband and I enjoyed our experience at Balisle Subaru. JoAnn Gendron met us at door. I couldn't make up my mind if we were going to by another C My Husband and I enjoyed our experience at Balisle Subaru. JoAnn Gendron met us at door. I couldn't make up my mind if we were going to by another Cross Trek or look at the Outback and Forester. JoAnn took the time on the cold day to show all the models we were interested in. She's a great saleswoman with no pressure. She made our decision easy we purchased a 2019 Subaru Forester. More
by CarolsSub
Employees Worked With
JoAnn Gendron
January 08, 2019
Our 3rd Purchase from Balise! This is our 3rd purchase from Rob Vanacore at Balise Subaru. We highly recommend going to see Rob if you're interested in a Subaru. He is awesome to w This is our 3rd purchase from Rob Vanacore at Balise Subaru. We highly recommend going to see Rob if you're interested in a Subaru. He is awesome to work with! More
by Jholland
Employees Worked With
Rob Vanacore
November 30, 2018
Top Notch Professional I purchased a new Subaru from Balise and I'm happy I chose them. I've bought a few cars in my time and I can tell you that Rob Vanacore is top notch. I purchased a new Subaru from Balise and I'm happy I chose them. I've bought a few cars in my time and I can tell you that Rob Vanacore is top notch. Professional and knowledgeable. I would highly recommend seeing Rob before shopping anywhere else. More
by Danm
Employees Worked With
Rob Vanacore
November 30, 2018
Very Laid Back Very laid back and easy to deal with. James listened to what we were looking for and found the perfect car for us. Willing to locate the car for you Very laid back and easy to deal with. James listened to what we were looking for and found the perfect car for us. Willing to locate the car for you if it's not on the lot they don't try to pressure you into buying something the have there if it's not for you. More
by Mgu113131
Employees Worked With
James
