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Balise Subaru of Hadley
Hadley, MA
3,382 Reviews
At Balise Subaru of Hadley, we like to think of ourselves as more than just a place to get a great deal on Subaru vehicles. We're a place where drivers from all over Amherst, Northampton, Springfield and Belchertown can turn to when they want first-rate, personalized customer service they can brag about to their friend. From assisting you with initial model research to helping keep your ride running like new with expert Subaru service, we always put the customer first.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,382 reviews
March 31, 2025
We made an appointment to see a used car that was listed on the website as being available; we were told that we were put "on the board" and that the specific car we wanted to see was noted on our appointme on the website as being available; we were told that we were put "on the board" and that the specific car we wanted to see was noted on our appointment. At our appointment, a salesperson pulled the car up and let us test drive it. When we got back from the test drive, we were handed off to a second salesperson who pulled the new version of that car for comparison. We liked the used model and asked to go over the numbers. Only then, more than an hour after we got there, were we told that the car was already sold. Then we were offered an up-sell to a more expensive used model. It was disrespectful and a waste of time. More
by SM
Employees Worked With
Brian K
March 03, 2025
Very friendly service and comfortable atmosphere. I didn't feel there was pressure to buy. I didn't feel there was pressure to buy. More
by maureen
Employees Worked With
February 06, 2025
I had a complicated trade-in/new purchase/license place swap – I won't bore you with the details! The important part is that the people at Steve Lewis Subaru were very helpful and accommodating to us, well swap – I won't bore you with the details! The important part is that the people at Steve Lewis Subaru were very helpful and accommodating to us, well after the sale had concluded. Diego, in particular, was terrific, and so was his manager. I don't remember his manager's name, but he gave me some great advice on navigating the paperwork with the Mass Registry of Motor Vehicles. I believe it was Michael Teixeira, so I gave him the five stars. I apologize if it was someone else! One of these days, I'm going to be able to afford a fully kitted-out WRX or BRZ, and when I do, you'd best believe I'm heading to Steve Lewis Subaru. Highly recommended. More
by arvidnelson
January 20, 2025
Todd Gerry is a great guy told him what we were looking for and he found it and had it for us in 2 days . Very down to earth very friendly and not pushy . Very good at telling us everything we needed to kn for and he found it and had it for us in 2 days . Very down to earth very friendly and not pushy . Very good at telling us everything we needed to know about the car. More
by rsumner61
Employees Worked With
December 16, 2024
This was the best car purchase experience i have ever had! Diego, Meghan and Vincent are all outstanding! I love my new Forester! had! Diego, Meghan and Vincent are all outstanding! I love my new Forester! More
by afnaste
Employees Worked With
Other Employees :
Tyler Griswold, Vincent Zanetti, Tyler Dubay-Martin
