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Balise Subaru of Hadley

Hadley, MA

4.8
3,380 Reviews
At Balise Subaru of Hadley, we like to think of ourselves as more than just a place to get a great deal on Subaru vehicles. We're a place where drivers from all over Amherst, Northampton, Springfield and Belchertown can turn to when they want first-rate, personalized customer service they can brag about to their friend. From assisting you with initial model research to helping keep your ride running like new with expert Subaru service, we always put the customer first.
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315 Russell St

Hadley, MA

01035

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Showing 3,380 reviews

March 08, 2012

Gus was a GREAT salesman -- knowledgeable, clear, friendly, funny, relaxed, and above all, honest -- a true gentleman. Our purchasing experience was extremely pleasant, easy and I daresay, fun. More

by rsorkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Erskine
March 07, 2012

Dave Hanks was very helpful to me in the purchase of my new Forester. He made the experience less stressful. I am very satisfied with his service. More

by vanna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dave hanks, David Hanks
March 07, 2012

gus was great...very low key....knew what he was talking about...easiest sales person we have ever worked with...only complaint most dealerships pay for the inspection sticker and steve lewis doesn't...just More

by tabs77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gus erskine
March 06, 2012

Our experience at Steve Lewis Subaru was great! We liked that Steve Gonsalves was able to give us a quote by email on a new Forester before we stopped in for a test drive. Miranda was very friendly and di More

by astromary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miranda Kudukey & Steve Gonsalves
March 06, 2012

The sales associates were much friendlier and mroe helpful than at other dealership that I had previously visited. Helping me find the right car at a great price always seemed like a legitimate pleasu More

by SamStevens13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Erskine
March 05, 2012

I really enjoyed my experience at Steve Lewis Subaru. John Acadia was thorough, knowledgeable and not at all pushy. Everything from the first meeting with John to the test drive and the sale was done wi More

by labomba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Acadia, Myron Callender, John Acadia
March 05, 2012

lovely people to deal with, love the car, love the price. couldn't be happier. very acommodating, friendly, helpful, educational. very comfortable and spacious new space in hadley. More

by ethankramer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
myron, dave, mike, David Hanks, Michael Teixeira
March 04, 2012

I was so impressed with Steve Lewis Subaru. I cannot stress enough what a wonderful experience it was to work with them. When I bought my 2012 Impreza it was the first car I had ever bought. Not only we More

by blockuvb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Gerry and Myron Callendar
March 04, 2012

Our sales rep Todd Gerry was awesome. Todd is very knowledgable with the Subaru product and was able to answer all our questions and concerns regarding our purchase of the Forrester. He spent a lot o More

by Margie and joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Gerry
March 03, 2012

Agreed to a price on the phone. After a two hour trip to their dealership, they would not honer that number. When asked if I mislead them the answer was no. We wasted half a day to simply be lied to. I w More

by moreangry
Friendliness
Price
Recommend Dealer
No
Employees Worked With
steve
Mar 16, 2012 -

Balise Subaru of Hadley responded

Hello Ma’am and Sir, Any potential customer providing us feedback, whether positive or negative, is greatly appreciated and we thank you for telling us about your experience. We attempt to meet and exceed every customer expectation on a daily basis, and unfortunately it seems as though we’ve fallen short of our goal. After reading the review, I can see how we’ve improperly translated trade values based on the numerous guides the industry provides to both dealers and consumers. Steve, our Internet Coordinator, utilized the online tools many consumers reference when determining potential trade in value, and quoted figures based on that information. In this instance, the perceived trade value and actual value had some significant differences, and understandably came across as misleading. These scenarios are the exact reason we try to avoid quoting trade values over the phone or internet, yet are sometimes forced to do so per customer request. We appreciate the opportunity to earn your business. As you may have seen by other reviewers on dealerrater.com, we go to great stride to put customer service as our first priority. In some instances, looking at websites like autotrader.com can be helpful showing how trade values and the marketplace fluctuate, and thus help customers make informed decisions. There are many ways to alter search criteria on these sites, which could have provided you with different results at home. With all respect, we do appreciate you reaching out to us, and although we cannot put a dollar figure on the travel time to visit us, we’d like to fill your gas tank for your troubles. Please feel free to contact me directly via phone or e-mail and thank you again, Joe Clark General Manager Steve Lewis Subaru

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