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Balise Subaru of Hadley

Hadley, MA

4.8
3,382 Reviews
At Balise Subaru of Hadley, we like to think of ourselves as more than just a place to get a great deal on Subaru vehicles. We're a place where drivers from all over Amherst, Northampton, Springfield and Belchertown can turn to when they want first-rate, personalized customer service they can brag about to their friend. From assisting you with initial model research to helping keep your ride running like new with expert Subaru service, we always put the customer first.
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315 Russell St

Hadley, MA

01035

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Showing 3,382 reviews

March 04, 2012

Our sales rep Todd Gerry was awesome. Todd is very knowledgable with the Subaru product and was able to answer all our questions and concerns regarding our purchase of the Forrester. He spent a lot o More

by Margie and joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Gerry
March 03, 2012

Agreed to a price on the phone. After a two hour trip to their dealership, they would not honer that number. When asked if I mislead them the answer was no. We wasted half a day to simply be lied to. I w More

by moreangry
Friendliness
Price
Recommend Dealer
No
Employees Worked With
steve
Mar 16, 2012 -

Balise Subaru of Hadley responded

Hello Ma’am and Sir, Any potential customer providing us feedback, whether positive or negative, is greatly appreciated and we thank you for telling us about your experience. We attempt to meet and exceed every customer expectation on a daily basis, and unfortunately it seems as though we’ve fallen short of our goal. After reading the review, I can see how we’ve improperly translated trade values based on the numerous guides the industry provides to both dealers and consumers. Steve, our Internet Coordinator, utilized the online tools many consumers reference when determining potential trade in value, and quoted figures based on that information. In this instance, the perceived trade value and actual value had some significant differences, and understandably came across as misleading. These scenarios are the exact reason we try to avoid quoting trade values over the phone or internet, yet are sometimes forced to do so per customer request. We appreciate the opportunity to earn your business. As you may have seen by other reviewers on dealerrater.com, we go to great stride to put customer service as our first priority. In some instances, looking at websites like autotrader.com can be helpful showing how trade values and the marketplace fluctuate, and thus help customers make informed decisions. There are many ways to alter search criteria on these sites, which could have provided you with different results at home. With all respect, we do appreciate you reaching out to us, and although we cannot put a dollar figure on the travel time to visit us, we’d like to fill your gas tank for your troubles. Please feel free to contact me directly via phone or e-mail and thank you again, Joe Clark General Manager Steve Lewis Subaru

March 03, 2012

This dealership was recommended to us by friends and the staff there did not disappoint. We visited on the very busy President's Day weekend and our sales representative, John Acadia was both welcoming and More

by cgozgit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Acadia, John Acadia
February 29, 2012

Great service, really friendly people to do business with. Great inventory with a variety of awesome vehicles. Stop by for a wonderful experience and a vehicle you'll fall in love with. More

by Bzieb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guss
February 29, 2012

Todd Gerry was great to work with -- low key, low pressure (which we greatly appreciated), but very professional. Todd was extremely knowledgeable -- he knew everything about the car. Answered all ou More

by Pmei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Gerry
February 29, 2012

The people at Steve Lewis were very pleasant and personable. They made the buying process easy, every step of the way. My wife and I were able to try each car we were interested in and then decide More

by jrk4251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Gerry
February 28, 2012

The sales staff displayed extensive interest in ensuring customer satisfaction, personalized attention, and knowledge of the product. The staff worked to obtain a sales price and financing that I was comfo More

by Caw11005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, David Hanks
February 28, 2012

I had a tricky situation where I needed to buy a car on Monday. I spoke with Todd Gerry first thing on Monday morning and within 2 hours had a car selected and ready-to-go. I was able to drive off of the l More

by j.hohl.kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Gerry
February 28, 2012

John and everyone at Steve Lewis Subaru were absolutely a pleasure to work with... I've never had such an easy car-buying experience and I love my new Legacy! More

by Ljkullberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Acadia , John Acadia
February 27, 2012

Everyone was incredibly professional, no hard sell. And, everyone was very upfront and honest with us about the sale. Compared to the other dealerships around the area, employees here were much more intell More

by wacholdergross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hanks, Steve Gonsalves, David Hanks
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