Balise Subaru of Hadley

Working in the hill towns of MA can be taxing in the winter time. Knew it was time for an all wheel drive I can depend on to get me through tough winter drives. I did my online researched and discovered winter time. Knew it was time for an all wheel drive I can depend on to get me through tough winter drives. I did my online researched and discovered a few potential vehicles that fit my prerequisites. So I went down King St. in Northampton to all the Lia Dealerships, and no one bothered to come out and assist me, even when I was there for a good 20 minutes. That put me off, and decided to check out Steve Lewis Subaru on Damon Rd. Within the first 5 minutes, I was greeted by Dave Hanks. He proceeded to assist me in a way where I felt incredibly comfortable, and completely in control. He showed me a Subaru Forester with all the "bells and whistles" as they say, and informed me of every little aspect of a car I wouldn't think to ask, but would wonder about later. I loved the vehicle, but didn't want to settle so easily. Decided to check out Bertera Subaru in West Springfield, where I was also greeted within the first 5 minutes, but definitely felt pressured and pushed around, to the point where a dealer was trying to convince me to buy a car I had no intention of wanting. I went back to Steve Lewis Subaru (where they remembered me), Dave was busy, but a number of other employees stepped up to the plate and assisted me in taking another test drive and answering every question I posed. So, right then and there, knowing this was the car I wanted and the dealership I felt deserved and earned my business, I went with the 2008 Subaru Forester X Premium. They offered a fair trade-in value for my 2002 Honda Civic, the negotiations on a price were game-free, the paperwork was painless, and they offer free tires for life if you choose their dealership to do all your vehicle servicing. Concluding, this was the best car shopping experience I've ever had, and I thank Dave Hanks for making it that. And when I went to pick up my car yesterday, they informed me that my monthly financing amount decreased 5 bucks. Every little bit counts, and I was happy the folks at Steve Lewis Subaru went above and beyond to deliver solid and exceptional customer service. More

Todd Gerry, the Sales Consultant was friendly, respectful, informed, laid-back not pushy which works for me. He went out of his way to get the information I wanted on the car the dealership was s respectful, informed, laid-back not pushy which works for me. He went out of his way to get the information I wanted on the car the dealership was selling as well as another used car I was looking at. The terms of the sale, including service agreement, shuttle service option and loaner car if my car needs to be in their shop someday are extras that made a difference in my deciding to buy the car there. The managers who dealt with price and loan options were also respectful and informative and willing to work with me to make the deal worth my while. I am very please with the experience I had with everyone at Steve Lewis Subaru. More

Everyone at Steve Lewis, especially David Hankes have always been amazing! My experience has been hassel free and the best car buying experience that I have ever had! I tell all of my friends and famil always been amazing! My experience has been hassel free and the best car buying experience that I have ever had! I tell all of my friends and family about this wonderful dealership and the fabuous car I am fortunate enough to drive!!! I love my new Forester, Steve Lewis Subaru and my friend, David Hankes!!!! I will be a loyal customer 4-Life! Jude McGowan More

I've been dealing with Steve Lewis for at least three cars purchased. The dealership is always clean, everyone is friendly. As far as the service dept. they go out of their way to accom. you. THe salesme cars purchased. The dealership is always clean, everyone is friendly. As far as the service dept. they go out of their way to accom. you. THe salesmen go out of their way to make buying a car as easy as possible and you can deal with them. As far as Subarus go-I wouldn't drive any other car. More

We took delivery of a 2010 Forester 10/08/10. We had a vehicle particulary equipped in mind and David Hanks was professional and extremely courteous as he located the vehicle we wanted very quickly. The vehicle particulary equipped in mind and David Hanks was professional and extremely courteous as he located the vehicle we wanted very quickly. The whole purchasing experience was exceptional and very buyer-friendly. Derrell & Gail Smith More

Mike (sales mgr) and Myron (sales agent) were extremely cooperative and helped me find exactly what I was looking for within my budget. They were wonderful people to deal with and I would recommend this d cooperative and helped me find exactly what I was looking for within my budget. They were wonderful people to deal with and I would recommend this dealership to anyone looking for a Subaru. I contacted a number of dealers over the internet and Steve Lewis Subaru responded quickly and understood exactly what I was looking for. The whole negotiation was done by email. Other dealers said someone would get back to me or responded in ways that was not specific to my inquiry. Myron and Mike did not wast my time with games and found a way to cut through the BS and get my car at the price I wanted to pay. I had the car in a couple of days and they delivered it to my home with a full tank of gas. And I don't even live in Massachusetts. Steve Lewis introduced himself during my visit and I can see why the staff is so friendly and accommodating. Steve is easy to recognize - just look for the guy wearing Bermuda shorts. I am retired and have bought a lot of cars during my lifetime, but my purchase with Steve Lewis was one of the most enjoyable. DBalfour More

I drove into service my 2006 Subaru Impreza (124,000 miles) and left in a 2011 Subaru Impreza. I decided to look around the lot while waiting and was joined by Todd. No presure from him -full of infor miles) and left in a 2011 Subaru Impreza. I decided to look around the lot while waiting and was joined by Todd. No presure from him -full of information- took me for a ride -sold. He knows his Subarus! Walked me through the bells and whisltes on my new vehicle. He dealt with 2 other customers while waiting for my paperwork (who were a bit trying) in a very caring and professional manner. Another important reason for returning to Steve Lewis is the service I have experienced -outstanding -actually find the same people still working there even after 3 years!!! This time I met the owner himself who stopped by Todd's desk - very friendly - casual in his bermuda shorts! Good place to do business. More

I was greeted by Larry when I arrived and after a few minutes I new I was in good hands. His outgoing and positive attitude made me feel very comfortable, not to mention his patience. After several tes minutes I new I was in good hands. His outgoing and positive attitude made me feel very comfortable, not to mention his patience. After several test drives and conversations about my budget and what I wanted, Larry helped me to pick the right car. Once the sale was complete he gave me a day and time to pick it up and it was infact ready when he said it would be. I do believe if it weren't for his eagerness to help me out I wouldn't have purchased my vehicle. I ended up with a 2007 Subaru Impreza 2.5 and absolutely love it! Thank you for all your help and for the great apps! More

This was my first experience in buying a Subaru and Myron made it very easy for me. He is very knowledgeable and he answered all of my questions without hesitation. My new 2011 Outback is simply amazing. I w made it very easy for me. He is very knowledgeable and he answered all of my questions without hesitation. My new 2011 Outback is simply amazing. I was able to purchase it in the color I wanted with the All Weather Package which now makes me a little excited to see snow! I cannot wait to see how this vehicle will handle. My son has owned a Subaru for about 5-6 years and has always raved about how it moves going around corners and that it is exceptional in bad weather. His wife recently bought a Legacy and his mother-in-law bought a Forester, all from Steve Lewis Subaru. They have commented about the good service they received and they each had different salespeople! I have now joined this special group. We are a true Subaru family! Even more I would highly recommend Steve Lewis Subaru to anyone interested in buying a vehicle. Thank you for your excellent service! More

I was looking for a new or used car preferrably a Subaru. I went to the dealership on Riverdale Rd and was told to go to Toyota. I went there and still wanted a Subaru so I went to your dealership. I was I went to the dealership on Riverdale Rd and was told to go to Toyota. I went there and still wanted a Subaru so I went to your dealership. I was treated very well by John Acadia. He made me feel like you would be in business for quite some time to come and that your mecanics knew what they were doing. I am glad I went there because I am very happy with the car I purchased. More